I bought the mat and pen on 26/05 for my baby to be able to play and exercise in the floor as I have dogs at home. Only the mat arrived. I received an email with a link to track the delivery of the pe... Toon meer
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Mimibeds came through in the end and made up for the initial issues. The product itself is good quality, but their customer service department is quite slow in responding. Package did arrive on time o... Toon meer
Bedrijf heeft geantwoord
I am extremely happy with my Mimi bed frame! The quality is excellent, and it feels very sturdy and well-made. The assembly process was straightforward, with clear instructions and all the necessa... Toon meer
Bedrijf heeft geantwoord
We absolutely love our Mimi beds, Aty shelf and the sensory table and chair set! Creating a room that feels safe, cozy, and encourages independence was really important to me, and our Mimi Bed has bee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly Canadian, Mimi Beds is a dedicated family owned business specializing in the creation of Montessori beds for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that promotes their independence and growth. With meticulous craftsmanship and a commitment to quality, Mimi Beds offers beds that combine functionality, aesthetics, and the principles of Montessori education. We strive to make bedtime a joyful experience for both children and parents, fostering a sense of wonder and exploration in the world of dreams.
Contactgegevens
3,7
Gemiddeld
211 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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High ticket item purchased, but never received
I ordered a $500+ bed that was supposed to arrive in March. When it went way past the arrival date, I finally reached out as no alerts had been given to me that it was delayed. They said that the new arrival date was expected in May. I then reached out again after the new arrival date they had given me had passed and they told me that now we’re looking at the end of June.
They give no notices, take your money and don’t deliver the goods…
I just read the response and to be clear this was not a pre-order item. That is not an accurate or truthful statement. Thank you.
18 mei 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order.
We would like to highlight that your purchase was placed as a pre-order item, which means the item is produced and fulfilled according to an estimated timeline provided at the time of purchase. While we always aim to meet these estimated dates, pre-orders can occasionally be subject to delays due to factors outside of our control, including manufacturing, international shipping, and customs processing.
We completely understand your disappointment with the extended timeline and regret that your experience did not meet your expectations.
Our team has reached out to you via email to further assist and ensure this matter is properly resolved.
OVER 2 MONTHS STILL HASN'T SHIPPED
Waited a month with no shipping so we reached out. Was told it would take another month. So after a 2nd month we reached out and was told it would take another month. Order was cancelled, I just hope they actually refund us now. Also the reviews on their website are a scam...The delay had nothing to do with customs or international shipping. They sat on the order for several months, never reached out and strung us along for months when we reached out.
17 mei 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you for taking the time to share your feedback.
Our store offers both ready-to-ship items and pre-order items. Your order was placed as a pre-order item, which included an estimated shipping timeline at the time of purchase. While we always strive to meet these estimates, delays can occasionally occur due to factors outside of our control, including manufacturing, international shipping, and customs processing.
We understand your disappointment with the extended timeline and regret that your experience did not meet your expectations.
Regarding your cancellation request, our team will continue assisting you via email to ensure your refund is properly processed.
Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Got a floor bed and mattress for my…
Got a floor bed and mattress for my toddler, have been using them for approximately 3 months and very satisfied so far!
18 februari 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your wonderful feedback! We’re so happy to hear that you and your toddler have been enjoying the floor bed and mattress for the past few months.
It means a lot to us to know that you’re satisfied with your purchase, and we truly appreciate you taking the time to share your experience. Wishing your little one many more cozy and restful nights ahead!
A little boy's dream bed
I purchased the ARY House Bed for my grandson and it was a delightful hit! He just loves spending time in his little house. Its everything I imagined it would be, excellent construction and easy to build. love it as much as he does...
22 mei 2025
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that the ARY House Bed has become such a special space for your grandson.
Knowing that he loves spending time in his little house and that the bed met your expectations in both quality and ease of assembly truly means so much to us. Thank you for choosing Mimi Beds to be part of creating such a wonderful space for him.
Wishing your grandson many happy memories and cozy nights in his dream bed!
Great customer service
Great customer service! Very cute bed and fast delivery:)
27 maart 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
We really appreciate your feedback! It’s wonderful to hear that you’re happy with the bed and that it arrived quickly. Thank you for choosing us, and we hope you enjoy your new bed!
Happy with the purshase!
Easy to assemble, with clearly labeled/numbered pieces packaged so nicely. I was able to put it together myself in a short period of time. Impressed with the quality of wood and screws. Our son loves it. Happy so far with the purchase!
13 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your kind review!
We’re really happy to hear that the assembly process was easy and that the clearly labeled parts made everything straightforward for you. It’s also great to know you’re impressed with the quality of the wood and hardware, and even more so that your son is enjoying his new bed.
We truly appreciate your support and trust in us, and we hope you continue to enjoy the bed for years to come.
Nice toddler bed
Nice toddler bed. It is easy to assemble. My 2 year old really likes it.
4 mei 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
We’re really happy to hear that the toddler bed was easy to assemble and that your little one is enjoying it. It means a lot to us to know it’s a good fit for your 2-year-old.
We truly appreciate your support and hope you continue to enjoy the bed!
Best choice ever
I wanted to say that i have done the best choice ever by purchasing this bed. I received it a month ago and i did a mistake with the address, the customer service team was there to help me modify the issue, friendly and care about customer experience.
The product itself is a big wow. My 19 months old absolutely loved it, came in perfect condition despite the fact that i was late to open it, no damage no missing parts.
The most important of all is the material quality and the mattress my daughter fells asleep alone since night one.
I highly recommend it to all mamas there :)
29 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your amazing feedback! We’re really happy to hear that both the product and your experience with our customer service made such a positive impression.Even more wonderful to hear that your little one loved the bed from night one and has been falling asleep independently—that’s exactly the kind of experience we hope to create.
We truly appreciate your recommendation and trust, and we’re so glad the quality, condition, and comfort of the bed lived up to your expectations. Wishing many more peaceful nights for you and your daughter!
Game Changer for our Baby's Sleep
We’ve had such a great experience with our Mimi Bed. Not only is it beautiful and well-made, but it’s honestly been a lifesaver for our baby, who really struggles to fall asleep independently. Since using it, bedtime has become so much smoother and less stressful and we can roll away once he's asleep.
We did run into a small issue early on, but the customer support team was fantastic, quick to respond, helpful and genuinely cared about making things right. That kind of service makes a huge difference. Overall, we’re really happy with our purchase and would absolutely recommend it to other parents going through tough sleep stages.
1 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for sharing your experience with us! It truly means a lot to hear how your Mimi Bed has made such a positive difference in your baby’s sleep routine—those smoother, stress-free bedtimes are everything.
We’re also really glad our support team was able to quickly resolve the issue and provide the care you deserved. Your trust and recommendation mean so much to us, especially knowing you’d suggest us to other parents navigating those challenging sleep stages.
Wishing you and your little one many more peaceful nights ahead!
Thank you Mimi Beds!
The customer care team at Mimi Beds was so quick to respond to my inquiries, and they did so with kindness and professionalism! We're very much looking forward to receiving our son's new bed and have so far had a wonderful experience working with Mimi Beds. I have already recommended them to family and friends, and will continue do so!
27 maart 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your kind words and recommendation! We’re truly glad to hear that you’ve had a great experience with our customer care team.
It means a lot to us that you’ve already shared Mimi Beds with your family and friends. We’re just as excited for your son to receive his new bed—we hope he loves it as much as we loved helping you!
If there’s anything else you need along the way, we’re always here for you.
Unable to contact customer support.
Ordered this beautiful bed, and was very excited to set up and as I started I realized I do not have the hardware, the screws did not come with my package. There were a lot of chips and it looks used. I was honestly so excited for my daughter to have this floor bed, and now reading the reviews not sure if I’d receive a response. I’ve tried to email, and I’ve tried to call. I haven’t heard anything. I spent a lot of money on this bed and hoping some hardware could be sent back to me, or how I do about getting a refund!
17 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
We’re very sorry for the issues you’ve encountered with your order and the frustration caused by the delay in response.
We can confirm that this has already been addressed by our customer care team and is currently being handled directly with you via email. Your case is being actively reviewed, and the team will follow through with the appropriate resolution as soon as possible.
We appreciate your patience and understanding while we work through this with you.
Damaged and moldy parts
delivery came a week later. parts were moldy. Additionally, there were various parts that came damaged. It has now been a full week and customer service has yet to respond to my email for a full refund or shipping label for the item.
25 maart 2026
Antwoord van Mimi Beds
We’re very sorry to hear about your experience with the delivery and condition of the parts.
We can confirm that this has already been addressed and fully resolved with you via email by our customer care team. We appreciate your patience while we worked through this, and we’re glad we were able to sort it out.
If you need anything else, we’re always here to help.
Customer service is excellent
Customer service is excellent, I received a thorough response answering all my questions within a few hours!
16 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your kind words! We’re really happy to hear that our team was able to respond quickly and provide the information you needed.
We truly appreciate your support and are always here if you need anything else.
Customer service
First, my little one LOVES her new bed!! It was the one of the best decisions we made.
Second, customer service was absolutely delightful. I had a small issue with payment and my order, but they were quick, responsive, and offered great suggestions. They continued to keep me updated throughout the process.
I am excited to reach out again when second os ready!
11 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your wonderful feedback! We’re thrilled to hear that your little one is loving her new bed—it truly means a lot to us.
We’re also very happy our team was able to assist you quickly and keep everything on track with your order and payment. Your kind words will be shared with the customer service team.
We look forward to helping you again when you’re ready for your next order, and we’ll be here anytime you need us.
Love it
Love it! My baby and I are finally getting good sleep! And I don’t have to worry about her falling off the bed! It’s perfect for those co-sleeping nights and can easily start the night laying with baby then safely sneak out!
12 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for sharing this wonderful feedback! We’re so happy to hear that both you and your little one are finally getting better sleep.
It’s great to know the bed is giving you peace of mind—especially during co-sleeping nights and making those bedtime routines a little easier and safer. That “sneak out” once baby is asleep is exactly the kind of convenience we love to hear about!
We truly appreciate your support and wish you many more restful nights ahead.
Customer service and replacement
My order arrived damaged during delivery so I emailed customer service and they helped get a replacement shipped out to me. The communication was good, they were very friendly, and they helped make it right! The bed itself looks great, I love how sturdy it is and that it offers a slatted bottom for mattress ventilation.
7 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your kind review!
We’re really sorry your order arrived damaged during delivery, but we’re glad our customer service team was able to quickly assist you and arrange a replacement. It’s great to hear that communication was smooth and that you felt supported throughout the process.
We’re also happy to know you’re enjoying the bed itself—especially its sturdy build and ventilated slatted base. Those are exactly the features we designed it for!
We truly appreciate your understanding and support, and we’re always here if you need anything in the future.
Customer service
My order hasn’t shipped yet but I had an issue with accidentally entering in the wrong shipping address and they got it fixed for me within 12 hours! Now just eagerly waiting on the bed I ordered 🙏🏼
7 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for your kind feedback!
We’re really glad we could quickly assist in updating your shipping address and get everything sorted within 12 hours. Our team always aims to respond as efficiently as possible, so it’s great to hear that reflected in your experience.
We’re just as excited as you are for your order to arrive, and we truly appreciate your patience while you wait. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out—we’re always here for you!
Overall I’m very happy and pleased with…
Overall I’m very happy and pleased with the toddler bed. My son loves it.
Hit a snag with shipping but my email was answered quickly and even got a follow up email showing they cared I received my item.
7 april 2026
Review zonder uitnodiging
Antwoord van Mimi Beds
Thank you so much for sharing your experience!
We’re thrilled to hear that you’re very happy with the toddler bed and that your son loves it—that truly means a lot to us.
We also appreciate your patience regarding the shipping hiccup, and we’re glad our team was able to respond quickly and follow up to ensure everything arrived safely. Providing both quality products and attentive support is very important to us.
Thank you again for your support—we’re so happy to have been part of this special purchase!
Excellent produit ,mais long a…
Excellent produit ,mais long a assembler . De plus , il est dommage que le site Internet n'offre pas une version française adéquate, étant donné que c'est une compagnie canadienne .
27 maart 2026
Antwoord van Mimi Beds
Merci beaucoup pour votre retour réfléchi ! Nous apprécions également sincèrement votre commentaire concernant le temps d’assemblage ainsi que la version française de notre site Web. En tant qu’entreprise canadienne, nous reconnaissons l’importance d’offrir une expérience bilingue plus complète, et votre retour a été transmis à notre équipe dans le cadre de nos améliorations continues.
Merci encore pour votre soutien — cela signifie beaucoup pour nous !
everything went wrong.
everything went wrong.
Delays, communication, refunding.
No phone number, the only way to obtain support is via your email --- even so, it took 1 month to obtain refunding and I still waiting for $100 for 2 items I never received in 4 month... You only refunded the bed, but there was 2 other items on the order that still need to be refunded.
26 maart 2026
Antwoord van Mimi Beds
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We can confirm that we’ve reached out to you via email and were able to resolve the issue.
If you need any further assistance or have additional concerns, please feel free to reply to the same email thread, and we’ll be more than happy to help.
Thank you again for your patience and for bringing this to our attention.
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