Mina Tours Reviews 62

Zaman had helped me throughout the whole process, he delivered what he promised and I was very happy with the process. He provided me the hotels I wanted and gave me transfers also. Would recommend next time

Great job, professional and committed team especially Mr. Sheryar who made sure that everything would go well for both me and my husband till the last minute. They helped us to arrange for our Umrah and get the visa in such a short time. May Allah reward you highly. We prayed for all of you in Mekah and Madina. Thank you

Faizan was really supportive and helped us get our Package with ease

Faizan helped me get a great deal and allowed things to go over smooth very professional very nice I recommend the services thanks again to Faizan

Excellent service very good team
Especially mr Faizan ayub who was very helpful

An unethical company that takes your money in the name of Hajj and Umrah and provides no service - save your money and go to someone whose reliable, someone who will send you confirmation and keep you up to date instead of disappearing and then getting told by other team members that they cannot work on a file until the person in-charge isn’t back.

They aren’t even ATOL protected - just lost £200!

I have used this company for my Umrah with 11 people off my family I think everyone working in this company are lair including account manager sheryar I would not recommend any one to use this company.

Excellent service from Faizan. He helped my put together my trip and helped with some great suggestions. Good advise and a fast and efficient service. Faizan has given me regular updates and has been really great with the couple of small changes that I wanted to make to my booking.
I would recommend highly and will certainly use again

very professional and helpful service. Mr Hashim Ali took care of my emergency requirements and provided a whole 5 star service. Great bunch of people and company.

Excellent Umrah package given by Mina tours and brother Hasim.

My daughter decided to give my wife and I a Umrah package as an anniversary present and she decide to go with Mina tours after checking their reviews on the internet. As I am old fashioned I was a little apprehensive with dealing with a company that wasn’t local to where I live, however brother Faizan was the gentleman that was allocated to facilitate the arrangements.
It was our first umrah for us and then my mom decided to accompany us so it was quite worrying not knowing what kind of support we will receive whist over there but it gives me great pleasure to now say that Mina tours done us proud, the constant contact with brother Faizan (24 hour if needed) and the Mina tours representative in Makkah/Medina (brother Sabir), this brother was so helpful, supportive, reassuring and constantly made sure that we didn’t encounter any problems.. he arranged our transport, logistics etc.. and his people where respectful and accommodating. I would like to say massive thank you to Mina tours especially brother Faizan and brother Sabir in Mecca/Medina.. May Allah (swt) bless you and reward you in all you do. I highly recommend Mina tours, they went above and beyond in their service.

I have been waiting for the company to send me over my ticket for 11 days. I call them numerous times a day and every day the have a different story. This company is a scam and I have already complained to Watchdog and the Financial Conduct Authority. You should be very ashamed of the poor customer services and fake excuses.
This company has caused me untold stress and anxiety. They have left me waiting without remorse or apology.
After the initial review was posted I got 2 phone calls from the manager insisting I change my review.it was more bullying..as he insisted that he recieve the 5 stars. I am visually impaired ., My wheelchair assistance was not ordered as instructed, my flight dates changed 3 times and my tickets 3 weeks late. Yet he is insistent on a 5 star review. I am aware that this isn't normal practice and has to be reported

Just want to say a huge thank you to Minatours and Brother Mohammed Danish for an amazing Umrah experience. I decided to call Minatours after an online search and I have to say they were amazing from the initial phone call. I had many requests and changes and they catered for it all without any problems and the price was really good too, compared to other quotes I got. The transport was one of my biggest fears as I was worried it would not be there or we might not have enough space due to our large group but Alhumdulillah it was perfect. They Hotel in Makkah was amazing but Medina could have been better and finally their representative in Saudi was very good in arranging the Ziarat. All in it was a very good experience thanks to Minatours I will definitely be calling them again for future trips.

We went for Umrah in Ramadan. And our agent was Brother Hashim. He’s excellent in his job, got knowledge of every single thing about the visa,tickets and hotel. We are very much satisfied and will book our next journey with him Again. Inn Shaa Allah

Mr Danish was a pleasure to deal with as he organised our Visa, hotels and flight tickets efficiently. He also answered several of our questions as this was our first in Saudi Arabia, Umrah to be specific.

Mohammed Danish facilitated us to go to Ummrah, this was my first ummrah and things were made very smooth. He was a pleasure to speak with and aided the process from visas, flights hotels at an amazing price. May Allah bless him for his work Ameen.

We arranged Umrah tour through Madiha from Mina Tours in April 2019 who was excellent in arranging all the formalities, from the flights, hotels and transport. Madiha was able to take our needs and customised requirements and give us a custom package with stopover in Cairo as we also wanted to see the Pyramids before going for Umrah. Madiha kept us informed on every step of the way and issued the Flights, Hotels and Transport voucher in good time. Visa process was very straightforward and again completed in good time.

I will be referring Madiha to my friends and family and will not hesitate to user Madiha at Mina Tours in the future.

Hi I have received a very good polite and friendly service. I specially wanted to appreciate Hashim Ali. His dealing with us was remarkable. He was ready to listen my requirements. He was considerate towards our limitation physical and financial. His approach towards customer satisfaction was examplary. He was trying his best to find the best package to fulfill our requirements at very competitive rates while doing this he was also managing expectations that we do realise that with financial limitations package limitations will be there but in such a nice way that you don’t feel embarrassed. I will definitely give him 5 star rating and will recommend to friends and family.

Best service I have recived from Mina tours
I am really pleased with Hasim Ali he was extremnely helpful. He manage to issue my visa in very short time and booked my flight and a very good hotels in a very low price.

I highly recommend to every one . Very helpful extremely happy...