Fast and easy. Lots of good information. Cute little free gifts were so appreciated. Will be back.
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Lees wat reviewers zeggen
I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... Toon meer
Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives. Edited to four stars based on response 2nd edit - liv... Toon meer
Bedrijf heeft geantwoord
Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy pu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Contactgegevens
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, Nieuw-Zeeland
- 0277863221
- sales@mindfuel.co.nz
- mindfuel.co.nz
4,8
Uitstekend
312 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Beautiful. Fast and easy
Fast and easy. Lots of good information. Cute little free gifts were so appreciated. Will be back.
19 april 2026
Perfect
Took a while (as I new when I read the post), arrived looking healthy and so far doing well
18 maart 2026
Quick delivery and friendly staff
Quick delivery and friendly staff, great experience overall.
8 maart 2026
Highly recommend
Super fast postage and products are always good. Will always recommend.
15 maart 2026
Arrived in timely matter
Arrived in timely matter, all good, well packed and even got some freebies
5 maart 2026
ordered rooted cuttings in october…
ordered rooted cuttings in october 2025. they eventually arrived in mid feb 2026. a business like this really shouldnt be taking payments for products they know they wont be able to ship for that kind of time period.
16 februari 2026
Antwoord van mindfuel.co.nz
Hi Matt,
Thank you for taking the time to share your feedback.
Your order was placed on October 25th and shipped on February 16th. While this was slightly beyond our general “up to 12 weeks” estimate, we do clearly state on the product page that we pause shipping from mid-December through late January each year. This is due to extreme summer heat and significant courier delays over the Christmas period, which can compromise the health and survival of live clones in transit.
Because your order fell within this seasonal closure window, the dispatch timeline was extended accordingly. Our priority is always to ensure plants are strong and conditions are suitable so they arrive healthy and viable.
We understand that waiting several months can be frustrating, and we sincerely apologize if the timeframe was longer than you anticipated. We do our best to communicate these seasonal pauses upfront so customers can make an informed decision before ordering.
We appreciate your business and your feedback, and we will continue working to improve both our communication and turnaround times wherever possible.
Kind regards,
Team MindFuel
I ordered the seeds one day and they…
I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.
22 januari 2026
Great customer service
Great customer service. Quick response to email. Quick delivery.
12 januari 2026
Quick
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
12 januari 2026
The san perdro seeds sprouted after…
The san perdro seeds sprouted after about a week after planting, they look cute and awesome, definatly recommend
2 december 2025
The Gold Standard of Customer Service!
I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.
My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.
The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!
Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!
26 augustus 2025
informed and on time ,,what more can…
informed and on time ,,what more can you want A1
+++
12 december 2025
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