MIND FUEL ROCKS!!! Great service, and their followup on a shortage of stock was impressive. I run and have run businesses and understand the importance of Goodwill and Customer Satisfaction. I happy t... Toon meer
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Great communication, and the seller was really nice holding off my delivery until I was back from holidays, and they even threw a few free samples in there. I'll probably buy more stuff in the future!... Toon meer
Bought some blue lotus a little moment back. Arrived so quickly I was very surprised! I'd thought another week of waiting would have been reasonable, all things considered. So, very happy. Will... Toon meer
Wow! I am so happy you guys exist!!! Where were you 20 years ago? Your merchandise is top quality and you are definitely in our " black" book of special connections. The delivery was overnight...wh... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Contactgegevens
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, Nieuw-Zeeland
- 0277863221
- sales@mindfuel.co.nz
- mindfuel.co.nz
4,8
Uitstekend
353 reviews
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ordered rooted cuttings in october…
ordered rooted cuttings in october 2025. they eventually arrived in mid feb 2026. a business like this really shouldnt be taking payments for products they know they wont be able to ship for that kind of time period.
16 februari 2026
Antwoord van mindfuel.co.nz
Hi Matt,
Thank you for taking the time to share your feedback.
Your order was placed on October 25th and shipped on February 16th. While this was slightly beyond our general “up to 12 weeks” estimate, we do clearly state on the product page that we pause shipping from mid-December through late January each year. This is due to extreme summer heat and significant courier delays over the Christmas period, which can compromise the health and survival of live clones in transit.
Because your order fell within this seasonal closure window, the dispatch timeline was extended accordingly. Our priority is always to ensure plants are strong and conditions are suitable so they arrive healthy and viable.
We understand that waiting several months can be frustrating, and we sincerely apologize if the timeframe was longer than you anticipated. We do our best to communicate these seasonal pauses upfront so customers can make an informed decision before ordering.
We appreciate your business and your feedback, and we will continue working to improve both our communication and turnaround times wherever possible.
Kind regards,
Team MindFuel
I ordered the seeds one day and they…
I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.
22 januari 2026
Great customer service
Great customer service. Quick response to email. Quick delivery.
12 januari 2026
Quick
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
12 januari 2026
The san perdro seeds sprouted after…
The san perdro seeds sprouted after about a week after planting, they look cute and awesome, definatly recommend
2 december 2025
The Gold Standard of Customer Service!
I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.
My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.
The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!
Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!
26 augustus 2025
informed and on time ,,what more can…
informed and on time ,,what more can you want A1
+++
12 december 2025
I received my package very quickly
18 november 2025
Herbs That Work and a Team That Cares
I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only is their herbal product range vast and impressive, but the quality is second to none - no other company I know of offers the range of rare, hard-to-find herbals that these guys offer....at very reasonable prices I might add. I cannot recommend this company highly enough.
25 november 2025
Purchased some Mulungu tea
Purchased some Mulungu tea. Product arrived promptly and is giving me fantastic sleeps and calms the nerves. Very happy with the business and their products. They provide lots of online tips.
3 november 2025
Awesome communication
Awesome communication. They didn't have a product I ordered, gave me the option to get something else or refund. Sent my other product with a little something else to try.....
9 november 2025
Exceptional service
Very good communication. Delivery was good , plants came undamaged and healthy 👍. Would order again from this place.
12 oktober 2025
Boom - done and dusted 👍
I ordered, paid via bank transfer, then next minute it’s in my letterbox, as I wasn’t home at the time of delivery.
So quick and easy, plus I got a little something extra from the team with my order too.
Thanks for being amazing 🤩
15 oktober 2025
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