Terrible buying experience. I purchased TWO custom vehicle sets almost a year ago and have yet to receive either one. I have reached out via email and chat and have either been completely ignored or t... Toon meer
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Very very poor customer support. Upon receiving my custom order, the wheels didnt fit and some of the instructions simply didnt put together, forcing me to find pieces i had lying around to fix their... Toon meer
My order MC 13934 was sumitted on 1/17/2026 but didn’t recieve it until around the10th of August 2026 (over 200days) way too much time. The pictures I sumitted showed the vehicle to be color tobe M... Toon meer
Final piece looks absolutely nothing like the images that were submitted. Do not waste your time hoping that the AI creations then advertise even come close to the original image. 2 stars because I... Toon meer
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Don’t make a custom order .
They took over 6 months to shipping the custom order, the project is not even close to my car, and after I build it I saw the same car on they website, they just change the color and charge me extra for that, the pieces doesn’t fit well, the instructions are confusing, so don’t buy a custom order.
Good build with the wait
It took a long time to get but was a good likeness and build. Worth the wait
I am considering getting another 1
No Communication, No Instructions for Set
I ordered a custom set for myself last year for the holidays. It took forever to ship and I received it 4 months later. In that time, an email went out and it appeared that this company was unable to fulfill holiday orders in a timely manner and they were offering refunds minus a 20% restocking fee. I went ahead and waited patiently only for my order to arrive without building instructions. I’ve reached out via email and leaving a review on the website. I have heard nothing back and am annoyed to have spent $100 for a bag of bricks that cost a fraction of that.
Terrible customer service
Terrible customer service, I never received my order and didn’t get a refund for anything and when I tried to reach out to the team, I got no response after SEVERAL attempts. Don’t trust!
This was possibly the worst experience…
This was possibly the worst experience I’ve ever had with any company. The car was a basic ford ranger and it came out looking like a mail truck. when i contacted them about the issues expecting a resolutions they told me it wasn’t possible and they were sending it off anyway and that no refund was allowed. the worst money i’ve ever spent. this place is a scam and the reason they don’t put reviews directly on their website is because of how bad it is.
Looks great, BUT...
My model looks great - but the design is floored.
1. The front wheels are squashed against the wheel humps, so do not turn - they are wedged-in. As a result, the car doesn't roll.
2. The whole front of the car is only held to the rest by 3 studs. It falls off constantly, so the car 'breaks in half'.
3. Pieces were missing from my build. I had to raid the kids' old lego sets to find the missing parts, and they're not the right colour.
Slow but great
Slow but great. Was it worth the wait? Yes I think it was but it was a frustrating wait.
Car was great. Custom number plate was a very odd aspect ratio.
Overall good.
Great gift
Ordered a GTR-R34 for my partner as a Christmas gift, since it was their favourite. Order arrived on time, instructions were mostly clear and we had a lot of fun building it.
Waited months
Waited months. It did not look like the car I submitted but just a generic black SUV. I do not recommend.
Absolutely dreadful company
Absolutely dreadful company. Ordered a custom car from them for a Christmas present for my partner, the product took 5 months to arrive despite an estimated delivery time of 2-3 weeks. More importantly, when it did arrive, the product was not buildable with several key pieces missing. Avoid.
Ferrari 250
Awesome model with easy to follow instructions. Well worth the price as compared to competitors products.
Waited almost a year for kit-when…
Waited almost a year for kit-when received there were no instructions included-emailed situation-no response!
No instructions, No Contact, Bad Experience.
I understand that orders during a high demand time, but not receiving instructions on how to assemble my kit is pretty unacceptable. I asked for instructions multiple times and was told they would be sent my way, but they never came. Eventually customer service stopped replying. So that tells me everything I need to know about the company as a whole. I wouldn't recommend anyone buying from Minicubez.
After taking literally months…
After taking over 4 months to develop and send my product, it did not have a complete set of parts. I contacted them, and they even confirmed and asked me to take pictures, which I sent, of the car and the missing parts. I've heard nothing and am currently still waiting for those parts.
That said, I'm still not excited by the build. It doesn't look like my car at all, and I don't know that I'd even want to display it. Might as well throw the parts in my general Lego bin for cousins and nephews and nieces to play with.
Just an overall terrible experience, and I would not recommend doing business with them.
Would buy again
Kit looks right but can’t build it
Got a kit that looks like the right colors but never got the build instructions. Contacted customer support several times and never got a response. What a scam!
Final piece looks absolutely nothing…
Final piece looks absolutely nothing like the images that were submitted. Do not waste your time hoping that the AI creations then advertise even come close to the original image. 2 stars because I actually got something to build.... But it was not what I was sold
It took that long and that many requests for photos that I forgot I had actually ordered it. Then they request further photos and more photos.... But none of it makes any difference as the car comes out looking like a wreck... AVOID
Very very poor customer support
Very very poor customer support. Upon receiving my custom order, the wheels didnt fit and some of the instructions simply didnt put together, forcing me to find pieces i had lying around to fix their mistakes. When contacting them about this there has been 0 response. I gave up after sometime.
Terrible buying experience
Terrible buying experience. I purchased TWO custom vehicle sets almost a year ago and have yet to receive either one. I have reached out via email and chat and have either been completely ignored or told they’re still being made. There was no hesitation to charge my card $200 but fulfilling the order seems to not be a priority. Super disappointed.
A tough car to copy! Great job!
It was really interesting to have a kit of this super rare BMW! This was not an easy design to replicate and you did a great job. I look forward to asking for other kits in the future.
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