Misen Reviews 17.427

Aside from Misen’s superior nitrated carbon pan, which should be a must for all kitchens, the customer support has always been prompt and satisfied any questions I may have had.

Genuinely great products at fair prices. Clean, modern, intuitive website. Customer support responsive and helpful. A seriously excellent company.

I backed a Misen product on Kickstarter and then missed the close date for survey responses. This was the second Kickstarter of theirs I had backed. (I love my cast iron pot, skillet and silicon lid and use them weekly).

I reached out asking if there was any way I could still get the product. Their customer service is excellent, the staff are so lovely, and my Carbon Non-stick Pan is on its way. I'm very excited to get it. ❤️

I purchased three Misen pans for my daughters for Christmas. I watched Alton Brown use one in a cooking video and was so impressed with the pan I knew my girls would love one as a gift. A few days later, I noticed the pans went on sale. I reached out to the company asking if they would honor the sale price for me and refund the difference. I didn't really expect they would BUT they did! I was so pleased. Thank you Misen

They offered me an extra 10% when i seen it cheaper than when i purchased it.

I purchased the 8" Carbon Nonstick a few weeks ago and I loved it! It's really nonstick! I tried another brand at the same time, the Anolon equivalent and was immediately regretful that I didn't stick with Misen. Their version is more high maintenance and not nearly as nonstick as the Misen. I purchased the 10" last week and received it yesterday. I cooked my husband an amazing steak with a good sear on it, and I just wiped it off with soap and water when I finished. It's lighter weight than my cast iron and less maintenance. I love it! I've recommended it to all my friends.

I ordered several items from Misen. When one turned out to be faulty, I felt concerned. I worried about the costs associated with returning an item. The support service with Misen was amazing. It was completely hassle free and free. Thank you!

I reached out to Customer Care for a price adjustment when their Black Friday deal was announced. I expected the standard “here’s why we can’t” response.

To my surprise and pleasure I had a note back in less than 15 minutes telling me a credit was being issued for the price difference. The credit posted to my AMEX card 5 minutes later.

Misen gets an A+ for their actions.

I had an issue with a frying pan I purchased from Misen. I wrote to them and a real person wrote back immediately. We exchanged several emails and the representative was extremely helpful and accommodating. I would say I’ve never had such good customer support before or since. Highly recommend!! They back their product up!

They are responsive, personal, and very reasonable to deal with. I feel confident purchasing knowing that they aim to take care of me as a customer.

The customer service was amazing. The agents were personal in making my needs happen. I will surely be a future customer. ( and the gifts I bought were most unusual!!!) Thank you Misen
Lori Paradis

Misen has been absolutely fantastic, both in product quality and customer service. Their cookware performs exactly as promised, and the support team truly stands behind it. I had the pleasure of working with Renn, who went above and beyond to help me with my order. Renn’s responsiveness and genuine care made the entire experience seamless. I’m thoroughly impressed and will happily continue supporting Misen.

Misen's knives are fantastic: sharp, sturdy, perfect blend of hardness. I've used the chef's knife for years, and it is a beautifully sharp workhorse. But their customer service is just as sharp. When FedEx mishandled a gift shipment to my son in Chicago, they jumped in immediately to supply a free replacement with free shipping. Great company, great people!

I ordered and used a 15% discount - However, before I received my order, I received an e-mail with offer of a 25% discount (Pre- Black Friday Sale) .Customer Service credited the extra 10% back to my credit card of payment shortly after I notified them. This was gracious and responsible!

Misen has been fantastic! I got a carbon nonstick pan and loved it so much that I ordered one for my mom. I forgot to apply the discount offer before ordering but they honored it anyway! Great product and great service!

Great / Timely help with an issue.

Great products & great customer service.

My issue was resolved right away, no questions asked!

Renn was very helpful. I made a mistake in my order and Renn corrected it quickly and actually gave me a discount that I had missed.

I bought some pans and there was a 15% discount, and 3 days later there was a 25% off sale. I emailed the company to ask if they could adjust the price to apply the larger discount and they did it no problem.