Misuri Firenze Reviews 396

Customer service and communication was great. The Davide Jacket fits perfectly, looks great and I appreciate the Misuri rep taking the time verify measurements and size.

Amazing leather gloves for men

I first found this store on an excursion in Florence. I bought an amazing leather backpack it’s been 3 years and I still get compliments on it all the time. We are taking another cruise and I was looking for a cross-body bag. It’s absolutely perfect. The colors the hardware, the quality, and personalization is just exceptional.

Excellent quality, perfect fit, and speedy delivery! Will buy from Misti again!!!

This is the second time I've ordered from Misuri, and both wallets I ordered for gifts were very good workmanship. The wallets arrived on time as expected and were well received!

Hello. I would like to thank you very much for providing prompt assistance to customers

Just what I ordered it’s amazing!

Fast shipping, great quality item

I ordered from the USA. Soon after I was charged an additional $27 from FedEx. This is on top of $20 I already paid for shipping. Writing this review to warn people of what's coming. Especially if you're trying to budget.

Excellent service from ordering to receiving the gloves I purchased. The gloves themselves fit perfect and the quality is superb.

I just watched a video on the Misuri page of a customer named Linda who purchased a handbag 25 years ago and returned to have repairs on the bag. Misuri describs these as bags that will hold up for decades.I wish I'd had the same experience as this lady but my experience was the exact opposite so imagine my surprise when I saw this video today. I purchased a Kelly handbag with gold corners from them almost 20 years ago and it's still pristine on the outside but the inside lining is literally crumbling. I emailed Misuri Firenze this past August and sent pictures but they said the environment can have an effect on the materials of the bag, especially the lining, and there was nothing they could do. It was a very disappointing answer especially considering I've taken such great care of this bag. I then took the bag to a local cobbler to see if he could help. Sadly, the cobbler did not have the tools to work on this bag and said it was a beautifully made bag however he was very surprised vinyl was used on the inside of such an expensive handbag instead of leather. Apparently leather would not have disintegrated like this. Unfortunately I still have a bag that is unusable because anything I put into the bag comes out covered with red flakes of sticky vinyl. I realize 20 years is a long time to be responsible for a handbag so I had no plans to leave a negative review about the bag but seeing a video today showing the exact opposite of the customer service I received just 5 months ago prompted me to share my experience. Buyer beware.

The Quality of the Bag is Excelent, But I feel like the Discounts were Misleading, 1st it said 10% off with First purchas, this is a Discount only for First time Buyers, then for Black Friday you got like 20% to 25%, I Dont Remember, when go to pay I used the Code for Black Friday, then they send me to another site to pay and that code was not transfered so I end up paying full price. I contacted Misuri and told them what happened and his reply was you cant use 2 discounts at the same time, well I think if you cannot then dont offer 2 completley different discounts that is a marketing Mistake or Stragity? Then he said I needed to have put the code for Black Friday, I said I Did, he did not reply, then he said they would try to give me something, I will try this weekend and see if i get something. I spent over $1000.00 so even 10% is $100. and thats a nice Dinner. But never an Apology, Just assumed I made the Mistake. Poor Customer Service I will Try again this weekend and see if I get Anything.

Always high quality, always looks good. (This is my third purchase and first gift of one!)

fourth wallet we have bought and will continue to buy. Great delivery time.

Better communication and transparency when it comes to fees, duties, and import taxes when placing orders and processing fees.

Quick and easy high quality product. It was a gift for my adult grandson and he loves it!

I am happy to order products from Website of Misuri Firenze. Because that company has very good customer service and it processed everything order very quickly. It already made me feel amazing.

Have a good day! Goodbye !

Best regards,

Joseph Nguyen

Quality product, ease of ordering, great selection, and timely communication.

Beautiful gloves. Much better than the pix - pix did NOT do them justice for the fit!
And they arrived quickly which was a wonderful surprise

Great product and excellent customer service. I had to exchange my gloves for a different size. Marie worked with me through all the steps to complete the exchange. Super helpful and friendly.