mixam.ca Reviews 1.405

Antwoord van mixam.ca

30 mrt 2026

Hi Sydney, Thank you so much for taking the time to share this, we really appreciate it.
We completely understand how stressful that situation must have felt, especially with your launch event coming up. While things may not always go to plan in production, what matters most to us is being given the opportunity to make things right. Deadlines can sometimes be tight, but we’ll always do everything we can to turn things around as quickly and smoothly as possible.
It truly means a lot that you trusted us to fix this and gave us the chance to put it right. We’re so glad the team, Danielle, Sheila, and Maria, were able to support you throughout and keep everything on track.
And thank you for your kind words and for rating us based on how we handled the situation, that means a great deal to us.

Antwoord van mixam.ca

26 mrt 2026

Hi John, Oops, We think you may have meant to leave more than 1 star?
Please can you update your score rating to better reflect your kind comments? We’d really appreciate it.
Thank you so much for your support.

Antwoord van mixam.ca

24 mrt 2026

Thank you so much for your kind words, we really appreciate you taking the time to share your experience. It’s fantastic to hear how pleased you were with your children’s book, and we’re honoured to be part of your family tree project as well.
We’re especially glad you found the setup process, preview tools, and range of options helpful, that’s exactly what we aim to provide.
Just to add, while it’s great that the single copy option worked well for your family tree book, this is actually available across all of our online products, not just that specific format, so you’ve got plenty of flexibility for future projects too.
Thanks again for your recommendation, and we look forward to printing more of your work.

Antwoord van mixam.ca

24 mrt 2026

Thanks so much for your feedback, we’re really glad to hear you were overall happy with your order and that the sample met your expectations.
We’re sorry to hear that the final order didn’t fully match the sample in terms of paper. From what we can see, this may fall within normal manufacturing variance, but we’d definitely like to take a closer look if something doesn’t seem right.
Regarding the delivery timing, our dispatch dates are estimated, and we did notify you of the change to the shipping date. We understand that delays can still be inconvenient, so we appreciate your patience there.
If you believe there may have been a production issue with the paper, please follow the instructions in the review invite email to log this with us. That will allow our team to investigate further and support you properly.

Antwoord van mixam.ca

23 mrt 2026

Hi Mark, It’s great to hear you were happy with the overall quality and suppor, that really means a lot
In terms of the cover, yes, most likely what you’re noticing is actually is due to the lamination
Laminations (especially matte or soft-touch finishes) can slightly deepen or mute colours, which can make them appear darker than expected. On top of that, covers are printed on thicker stock and sometimes on a different press than the inner pages, so even when the same image is used, subtle differences in colour can occur.
That said, if the shift feels more noticeable than what you’d expect from those factors alone, we’d definitely be happy to take a closer look for you. The best next step would be to follow the advice in the review invite (email the one this review is linked to) and report this through your order and include a few photos of the cover and inner pages. From there, we can check everything properly and offer more tailored advice.
For future orders, a couple of helpful tips:
Slightly brighten or lighten your cover artwork to account for lamination.
Request or order a sample with the same finish if you’re trying something new.
Keep in mind that covers and inner pages may not match exactly due to materials and printing methods
We hope this helps.

Antwoord van mixam.ca

18 mrt 2026

Thanks so much for your feedback, we really appreciate you taking the time to share this.
With multiple sheets folded together, it’s quite normal for them not to sit completely flat, especially when using uncoated paper. As this type of paper can’t be laminated for added structure and protection, we’re sometimes a bit more limited in how much pressure we can apply during the folding and binding process.
One thing that can really help is placing an even weight on the booklets for a little while, this can encourage the creases to settle and help them sit flatter over time. Gently applying a bit of pressure along the fold line can also make a difference.
For future projects, you might also consider a slightly thinner paper stock, as this tends to fold more easily and lie flatter when multiple pages are involved.
There are definitely a few options depending on what you’re aiming for, so feel free to reach out to us anytime, we’d be more than happy to talk through the best setup for your next print.

Antwoord van mixam.ca

16 mrt 2026

Thanks so much for your feedback, we really appreciate you sharing it. We're glad to hear you're happy with the print quality.
We always aim to keep our prices as low as possible while remaining competitive in the market and maintaining the high standards our customers expect. Thanks again for choosing us, and we hope to print with you again in the future.