Mixam Inc. Reviews 5.539

Meticulous and efficient

After spending over $2,700 & trying to get ahold of staff - I would not recommend. I paid additional fees, highest fees to have magazines delivered by specific dates. Staff kept telling me "we'll let production know, call you back" I would never receive a phone call to follow up or an email. I spent way too much money to overnight my recent order. Fed Ex shows that I will not receive my package until after the timeframe I needed & paid for. Staff was rude and insisted that their timelines were only estimated however my invoices show otherwise. Shopping around for a new printing company and after the experience with Mixam I am perfectly fine paying more elsewhere.

I am extremely disappointed with my experience ordering magazines from this company. I placed my order on February 10th, 2026, with an expected delivery date of March 4th. This timeline was critical, as I needed the magazines by March 7th for one of our student organization’s largest events of the year.

Unfortunately, the order was delayed to March 12th, which already made it unusable for our event. Even more frustrating, I was explicitly assured that the magazines would be completed by Friday, March 6th—before the event—but this promise was not kept. Instead, the order was not completed until two weeks later and ultimately was not delivered until March 24th.

This delay caused significant inconvenience not only for me, but also for my officer board and the many attendees who were expecting the magazines. The materials had been heavily promoted on our social media, so the absence of the magazines at such a major event reflected poorly on our organization.

While the company did refund my shipping costs and provided a 10% discount, this compensation did not match the magnitude of the impact. When I requested a more reasonable partial refund given the circumstances, my request was denied.

Overall, the lack of reliability, missed deadlines, and insufficient resolution to the issue made this a very frustrating experience. I would not recommend this company for time-sensitive orders.

The books turned out beautifully and they were very helpful with setting the spine. Colors were vibrant and clean and shipping was very fast. Thank you for a job well done.

They always do me right just so expensive at times

Thank you books and communication are excellent

I ordered 200 hardcover books from Mixam in February 2025 for distribution to PBS stations. Instead, 130 defective books were delivered to PBS supporters.

Communication was poor from the start. Despite Mixam's 24-hour response promise, emails and calls often went unanswered for days. Replies were vague, and I couldn't get clear production updates.

Shipping Address Errors: The portal displayed only one shipping location, even though my order specified two destinations. Multiple follow-ups were required to get this corrected, yet the portal continued showing incorrect information throughout production.

I ordered through Mixam's Chicago office. No terms disclosed that orders could be printed abroad. I learned mine was produced in Canada after contacting them, which conflicted with my book's "Printed in the USA" statement. My concern was dismissed.

Delays and Equipment Issues: My original delivery date was March 6. On March 9, I was informed that their binding equipment was malfunctioning. I was promised a manager would call to discuss - that call never came. The books finally shipped on March 16, ten days late.

Another Shipping Failure: When Mixam contacted UPS to reroute part of my shipment to Detroit, they failed to update the recipient's name on the package. My office building refused delivery because no such person or company was listed. I had to contact UPS directly to resolve their error, causing yet another delay.

Defective Product - The Critical Issue: My distributor received the books and sent me photos of the cover. When I had copies overnighted to me for inspection, I immediately noticed significant page wrinkling in all of them. I instructed my distributor to inspect their remaining inventory. Unfortunately, by this time, 130 books had already been shipped to PBS members.

All 60 books have the same defect: wrinkling on the first and last ~6 pages. This uniform pattern across all copies indicates a manufacturing issue (likely a humidity-control failure), not transit damage, which would cause random defects.

The Real Damage: After multiple delays, 130 PBS supporters who pledged support as early as November 2025 have now received substandard books. My reputation with PBS stations is severely damaged. The supporters waited patiently, only to receive something of unacceptable quality.

When I reported the defect with photo and video evidence, Mixam's response was:

1. Suggest the problem is "transit moisture" (contradicted by the consistent defect pattern)
2. Recommend I let the books "settle" for 48-72 hours.
3. Request that I photograph 25-50 MORE books
4. Ask if the books have been "used" and whether they need to be "collected."
5. NO commitment to reprint or refund

The books can't be used because they're defective. 130 have already gone to end customers. Retrieving them isn't easy since they're with individual PBS supporters.

Before discovering the defect, Mixam's Customer Service Team Lead offered 10% compensation for the delays. That offer is completely insufficient for an order where 130 defective books have already reached customers, and the remaining 70 are equally unusable.

I paid upfront. PBS supporters were given inferior products. PBS stations are receiving complaints, and my company's reputation with them is being harmed.

I chose Mixam based on high-quality test prints and a careful review. The reality was communication failures, undisclosed international production, equipment issues, shipping errors, and defective products with no adequate remedy offered.

Timeline of Failures:

1. Communication failures (February-March)
2. Shipping address portal error
3. Undisclosed Canadian production despite "Printed in USA" statement
4. Equipment malfunction delays (10 days late)
5. Incorrect recipient name on rerouted package
6. Defective product delivered - all 200 books affected
7. 130 defective books were already distributed before the defect was discovered
8. No commitment to remedy from Mixam

If you need professional-grade work with strict deadlines and high-quality standards, think twice before choosing Mixam. Test prints may be great, but full orders can fail. If something goes wrong, don't expect customer service, accountability, or a solution.

I escalated to the president twice. As of this review, Mixam will not reprint or refund, even after learning that 130 defective books reached customers.

Notice reviews criticizing quality control, page waviness, and customer service. This is a pattern, not a rare incident.

Love the number of print options, general quality of printing and speed with which my book was produced! Mixam really is responsive to artists!

I am frustrated, however, that one cannot edit files already uploaded. As far as I can tell, the files of the book I paid for (my proof copy) are locked after the order was placed. I found a few flaws and wanted to swap out a few pages I made corrections on, but I have to insert all my pages individually again. This wouldn't be so bad if I could upload my assembled body in a single PDF, but every time I tried this (per the Mixam instructions) it would freeze when about half of it uploaded.

I'm also frustrated in the quiet price increase in the past couple of weeks. I had priced a print run of 35 copies of my book at about $17 per unit after shipping, but when I went to place the actual order, it was almost $25 after shipping. Yikes! I realize that some products and services have jumped because of oil prices & the unfortunate war, but I wish Mixam was more up front on the home page about this.

print offset, Ink smearing, moire, very late response.

I paced multiple orders and experienced same issue each time. I will no longer use it.

First time user of Mixam. I had never heard of Mixam before creating a comic book for a client, so I was a little concerned about how the book would turn out. I thought it best to create a low print run to both confirm the book was ready for distribution and that the printing quality was of a high standard. I found the submission process very easy and nice. The website is modern and easy to navigate. I love that the pricing updates with every option selected. The prices themselves are good for the quality of the end product. The end product, itself, is a lot better than I had expected. Both the paper quality and ink quality were above what I had expected. Turn around time was fast and met predicted time frame given. Shipping can be a little high for low orders though. The binding can be a little sprung and not sit very flat so you might need some weight to flatten. One thing I would change is a more user friendly time frame indicator, like a bar that tells you how many jobs are in front of yours. Not sure if possible but would be nice. Overall very happy with end product and will reorder once the proofs have been fixed. Thanks

So far I have no regrets with this service

Mixam made is extremely easy for me to make a product catalog for my company! The design platform was very user friendly and easy to work wit. The turn around time on production and delivery was quick and I am extremely impressed on how my catalogs turned out.

The ordering process and uploading the files into the right order was very seamless and fast! Upon ordering the process was much faster and received our tester product much earlier than expected! Thank you!

Individuals in the order and supply department were extremely efficient in finding my order by my name them by my phone number. Please know that this is one of the best book manufacturers I’ve used. Dr. Linda Levine Madori,.

I placed an order for two comic books for a Christmas present on 11/30/25. I still haven't received an update on my order or my order. Only that they were having high volumes of requests in December. Not only has the communication been non-existent but I still don't have my order and it's nearly April.

The books turned out beautifully! Also they informed me right away when the estimated delivery date couldn't be met. I knew that was possibility because it clearly stated that the date was subject to change. However, they still offered me a partial refund when I informed them I had selected a more expensive printing method because I was trying to get them before that date.

Great communication, amazing results, at an affordable price!

AMAZING! The quality and guidance a long the way to get 500 books printed was impeccable. Everyone in town is already talking about the quality and amazing book!

Everything arrived. Well, it was exactly as expected. Awesome customer service.

My experience with Mixam exceeded my expectations, in terms of both quality of product and customer service. The print specialists were extremely communicative and quickly corrected a minor issue I had. My book turned out beautifully. An incredibly elevated job.