Excellent service from MJP Electrical. They arrived exactly when they said they would, communicated really clearly beforehand and completed the job quickly and efficiently. Everything was explained... Toon meer
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Easy to book an appointment online. Great communication to confirm the appointment, and a text from the engineer to let me know when they will be there. The report was promptly sent after words with a... Toon meer
I have MJP come do a few electrical jobs for me over the last couple of years and they have been fantastic. I've left reviews about their work but I have to tell you about how great they were when I... Toon meer
This company is an absolute joke. Tried tricking into a super fast quote (JUST QUOTE) at £60 upfront. After 2 weeks I eventually got the fee quote that is almost double of what has been quoted by oth... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
MJP Electrical have become a highly experienced and trusted electrician Bristol. We can provide a full range of services including electrical installation Bath. Contact us today to find out how we can help you.
Contactgegevens
Hanham Road 131, BS15 8NR, Bristol, Verenigd Koninkrijk
- mjpelectrical.com
4,4
Uitstekend
111 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Very polite and very speedy…
Very polite and very speedy arrival.Work required explained and very helpful advice .Have continued to use you for the work i now require .
Thank you
24 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Dear Pat,
Thank you for your kind review! We are delighted to hear that you found our team to be polite and prompt in their arrival. We strive to provide clear explanations of the work required and offer helpful advice to our valued customers like you. We are glad that you have chosen to continue using our services for your electrical needs. Thank you for your trust and support!
Best regards,
Mark
Excellent response to an emergency
Quick response; Turned up when they said they would; Polite; Explained everything they did; Fixed the problem.
17 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're glad to hear that you were satisfied with our service. Your feedback is very important to us. We strive to provide quick responses, punctuality, politeness, clear explanations, and effective solutions to all our customers. Thank you
The engineer was competent
The engineer arrived on time. He was neat clean and pleasant. He went quickly and competently about his business. He completed that business and left everything working and as clean as it was before he arrived.
15 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your positive feedback on our recent visit. We're glad to hear that our engineer met your expectations in terms of punctuality, cleanliness, and competence.
Should you encounter any more electrical issues in the future, please don't hesitate to get in touch. We're always here to help.
Wonderful company from start to finish!
Wonderful company from the start of my initial phone call to the engineer coming to my home to sort out the problem.
Costs clearly stated up front - so no hidden surprises.
Fantastic engineer Daniel solved the problem quickly & efficiently - and explained in layman's terms the problem with my cooker. Daniel was not only an excellent engineer but he was respectful enough to remove his shoes before entering my home (without asking!!). I will definitely be recommending this company to friends in the future.
16 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for the wonderful review! We're glad you had a great experience with our company from start to finish. Our team strives to provide clear pricing and excellent service. We appreciate your recommendation and look forward to serving you and your friends in the future!
Really quick to respond to query
Really quick to respond to query, provide quote and complete works.
Reasonable price, job done well. Electricians knowledgeable, polite and tidy.
11 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're thrilled to hear that you had a positive experience with MJP Electrical Services LTD. Your kind words mean a lot to us at MJP.
Very pleased with MJP
Very pleased with MJP, it was simple and straightforward to contact them and arrange an early date for the job, which was carried out professionally by a friendly, helpful tradesman.
I would certainly use them again
8 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your recent review. We appreciate your feedback and are glad to hear that you're satisfied with our service, and we look forward to serving you again in the future.
Great company
Great company! Very professional service. From my initial contact there was great communication, and the job was done with care and attention to detail. I will definitely recommend this company to my friends and family. All in all a great experience.
8 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your kind words and great review. We're glad to hear that you had a positive experience with our service. We look forward to serving you again.
Chris was fantastic
Chris was fantastic, quick, friendly and helpful. Solved the issue and explained everything well.
5 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your kind words and great review. We're glad to hear that you had a positive experience with our service. We strive to provide the best service possible and it's always rewarding to hear when we've achieved that.
Quick response and call out
5 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for choosing MJP Electrical Services LTD. We appreciate your business and look forward to serving you again in the future.
Quick response, professional and friendly
I called MJP as I needed some electrical work done and they sent Chris out to look at the particulars of the job to ensure an accurate quote. Chris was very friendly and respectful of our property and pets. When the works were completed Chris cleaned up and left no trace of dust dirt or rubbish and put back anything he'd have to move. Along with the contact from Laurie on the phone the whole experience was pleasant. I would definitely recommend and use MJP again
4 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your kind review. We're glad to hear that you had a pleasant experience with our team, especially with Chris. We strive to provide excellent service and it's always rewarding to hear positive feedback from our valued customers.
The engineer was very friendly and…
The engineer was very friendly and clear about everything that he was doing. He also arrived on time and seemed to do the work quickly and efficiently.
3 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Thank you for your recent review. We appreciate your feedback and are glad to hear that you're satisfied with our service, and we look forward to serving you again in the future.
Superb service
Superb service. Exceptional communication, polite and knowledgeable engineer. Very highly recommended- would certainly use again
2 april 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're glad to hear that you were satisfied with our service and found our engineer to be polite and knowledgeable. We strive to provide superb service and exceptional communication at all times.
Thank you for choosing MJP Electrical Services LTD. We look forward to serving you again.
Great job - professional and friendly
The guys acted professionally and friendly. They respected my property and kept me informed what work they were carrying out so was prepared when the electricity was turned off.
26 maart 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're thrilled to hear that you were satisfied with our service and found our team to be professional and respectful. Your feedback is greatly appreciated. Thank you once again for your kind words and for choosing MJP Electrical Services LTD. We look forward to serving you again.
Very quick turnaround time from enquiry…
Very quick turnaround time from enquiry to delivery, friendly service throughout - would definitely recommend and will be using again in future.
27 maart 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're thrilled to hear that you had a positive experience with MJP Electrical Services LTD. Your kind words about our quick turnaround time and friendly service are greatly appreciated. We're always here to help with your electrical needs.
New sockets replace consumer unit
Mjp electric arrived on time did a fantastic job on replacing sockets and fitting new lights and consumer unit
28 maart 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
We're pleased to hear that you were satisfied with our recent service where we replaced sockets, fitted new lights, and installed a new consumer unit. Your positive review means a lot to us!
Thank you.
REPORTED TO NICEIC AND TRADING…
REPORTED TO NICEIC AND TRADING STANDARDS
I contracted MPJ Electrical to carry out an EICR on my property. They failed the EICR (among other things) because the bathroom light was deemed to not be IP rated. However, it is more than 0.6m away from the edge of the bath and so does not need to be IP rated. That doesn’t matter though because the light is already rated IP44.
The report also says that the Fuse box was not IP rated. When I questioned this with MJP Electrical, as the fuse box needs to be opened with a screwdriver and has face plates covering any gaps as per regulations, they said it was because the cables came through holes at the top of the fuse box which were large enough to allow debris to fall in and that the cables needed to enter through glands. Both of these statements are incorrect. They also failed the installation because they said the upstairs lighting circuit didn't have a route to earth. However, on the EICR certificate, they have put the result of that test as a limitation so they didn't even carry out the test!
Once they completed the EICR the quote for the remedial works included changing and replacing the bathroom light (which didn't need doing), 2 hours to investigate the lack of a route to earth even though they hadn't carried out the test so they don't know if there is a route to earth…… Earth cables are coming into the fuse box from the upstairs lighting circuit. All lights and switches also have earth cables attached. They quoted to replace the 80A fused switch which currently protects the fuse box however with a consumer unit change (which I believe I need), the need for the 80A switch is no longer there.
The quote also included testing and certifying the installation which should come as part of the consumer unit change and reissuing of the EICR which again isn’t necessary, they just need to note that the works have been done. Overall they tried to charge me £1165 for several unnecessary remedial works. When I asked for a breakdown of the costs, they refused saying this is how they do it as it's the most cost-effective way for the client. A simple consumer unit change, costing half what they quoted me allowed the property to pass its EICR.
There are plenty of honest electricians out there, this company is not one of them. They have lots of great reviews, I’m assuming, because the electricians are polite and respectable. Unfortunately, they will also try and get as much money out of you as possible. AVOID!!!!
23 januari 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Hi Sam,
Thank you for taking the time to share your experience. We take all feedback seriously and strive to address any concerns raised by our customers.
We apologise for any misunderstanding or miscommunication that may have occurred during your interaction with our team. Our aim is always to provide accurate and reliable services, and we regret if any aspects of the EICR assessment were not up to your expectations.
We would like to investigate this matter further to ensure that we fully understand the issues raised. We kindly request that you reach out to our customer service team at your earliest convenience. We are committed to resolving any outstanding concerns and providing you with the necessary clarification.
At MJP Electrical, we prioritize transparency and fair pricing. We understand the importance of providing a breakdown of costs to our customers, and we apologise if there was any oversight in providing you with this information. We will review our processes to ensure that such issues are addressed promptly in the future.
Once again, we apologise for any inconvenience caused. We appreciate your feedback and will use it to improve our services. We value our customers and their satisfaction is of utmost importance to us.
Kind regards,
Mark
MJP Electrical
Fuse Box Update
John turned up on time, was quick , efficient , polite & he cleared up the end of the day.
All was explained as the job progressed & questions answered with clarity.
29 januari 2024
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Dear Patricia,
Thank you for your positive feedback regarding John's service at MJP Electrical. We are delighted to hear that John arrived on time, was quick, efficient, and polite throughout the job. We are also glad that he took the time to explain the progress of the job and answered any questions you had with clarity.
At MJP Electrical, we strive to provide exceptional service to all our customers, and John's performance reflects our commitment to customer satisfaction. We appreciate your recognition of his professionalism and dedication to ensuring a positive experience for our clients.
We will make sure to pass on your kind words to John and our team. It is feedback like yours that motivates us to continue delivering high-quality service.
If you have any further questions or require any assistance in the future, please do not hesitate to reach out to us. We are always here to help.
Thank you once again for choosing MJP Electrical and for taking the time to share your positive experience with us.
Best regards,
Mark
MJP Electrical
This company is an absolute joke
This company is an absolute joke. Tried tricking into a super fast quote (JUST QUOTE) at £60 upfront. After 2 weeks I eventually got the fee quote that is almost double of what has been quoted by other companies. PEOPLE ABOID THEM, this company is a rip off £1400 for 5 sockets and a cooker wiring. They didn’t even need to chase down any cables as we said trunking would be acceptable.
I am in Complete disbelief
18 oktober 2023
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Hi Anastassiya,
I’m sorry you are feeling like this.
So looking at what’s gone on here it looks like you were offered our vip fast track quotation service or our free estimate service.
You didn’t take us up on the premium fast track service- which is a shame as we have hundreds of happy clients who have used this method.
You opted for the free method which we are very upfront about what this involves and what to expect. 2 days - 2weeks usually as we are so busy with our staff levels at present. Good electricians are here to find.
Looking at my his case we actually attended site and provided you with a free fixed quote - that’s no charge at all as we were in the area.
Talking to Connor the issue you had was from incomplete work after allegedly having a full rewire that you opted to not finish. This left the solution in quite a complexed and complicated position which to be completed properly involved quite a bit of investigative (open ended) action before installation.
Connor has stated you requested a fixed quote so he had to quote for worse case scenario.
We’re happy you have found a solution more suited to you budget, however we’re not entirely sure where the animosity comes from?
You haven’t paid for any of our time to date?
We’ve offered you a fixed price solution at no charge.
The fact you haven’t spoken to us regarding your concerns suggests there’s probably a bit more to this emotional response you have publicly broadcasted.
You will see we are very successful in our sim of customer satisfaction but this obviously isn’t always achievable.
Again we are sorry you feel like this and I can assure you we do try our best at all times.
Yours sincerely
Mark
Director and Founder
Avoid... Trading Standards notified
I got a quote from MJP for a list of jobs to complete for almost 900 GBP. On the very day when the engineer was coming, we started the day with this email:
“Unfortunately there has been a mistake on your original quote - the price was only for 1 downlight rather than 14. I have now revised this. Please accept our apologies here! Please find attached confirmation of our charges, which are £1120.98 including VAT.”
220 GBP increase out of the blue on the very day? They claimed that the quoted price included 1 spotlight by mistake, not 14 that I needed. Again, this may or may not be true (the quote had no itemisation, only listing the jobs and quoting a single price, i.e. they don’t give visibility on the details), but also irrelevant as the quote was for a price and a list of items, that’s what we agreed on. Yet, I reluctantly agreed to pay £999.18.
Then the engineer came around to do the work, but also mentioned part of the agreed jobs would not be actually done (estimated around 150-200 GBP of the 900 GBP).
Thereafter they gave me a “discount” saying “To resolve, as the fans have not been fit, we would like to propose a reduction in this quote by £132.00”. This “discount” is from the increased quote, so overall I needed to pay them £867.18 (almost what the original quote was for), yet they have never completed minimum 150 GBP worth of the work.
It is absolutely irrelevant that they claim to have errors left and right. In fact, they were unable to issue a single quote or invoice correctly. They even issued an invoice with the “work completed” indicated the items they didn’t complete and about which we were arguing the whole day.
Utterly unprofessional company that is changing the quote price and the scope of the work arbitrarily. I accepted a certain price, for a certain list of jobs to do, end of story. I notified Trading Standards as well… not likely anything will come of it to be honest.
UPDATE: for all fairness, they did reach out to try to rectify the situation… install the fans they haven’t done, for an additional 132 GBP bringing the total back to GBP 999.18. I eventually refused, as I no longer have confidence in that the below “solution” would result in a decent outcome, and not a ruined ceiling for me to also fix:
“This is a quotation to fit standard 4inch fans as the fans currently in use are
difficult to obtain - in order to get the fan to fit a sheet of plasterboard will
need to be cut around the fan and filling and sanding will be required”
4 oktober 2023
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Hi Janios,
Than you for taking the time to provide feedback of you experience using our services.
I’d like to honour that - yes mistakes do happen, we’re not perfect, we do reflect and aim to improve always.
The heading “Avoid trading standards notified” is a little bit harsh don’t you think?
We mis quoted by the at of admin error and promptly advised you before completing works- to Ashley’s defence we were swamped due to holidays - staff shortage so mistakes can happen when workload is extreme.
We advised you of the misquote to which you agreed the change of price before completion of works.
I’ve listened to the call and found you quite belittling to poor Ashley who cap in hand owned up to his mistake and did everything he could to apologise and compensate you for the mistake on our behalf, both financially and going above and beyond regarding the fans.
Again we aren’t perfect but we do try our best at all times. Our client’s satisfaction is our top priority but this isn’t always possible.
Yours sincerely
Directer and founder
Mark
Not impressed
Paid a large sum for a call out (fair enough it was a Sunday). After 2 tries problem still there - was then quoted another £350 for them to have another go. Problem sorted in less than an hour by another electrician.
10 september 2023
Review zonder uitnodiging
Antwoord van MJP ELECTRICAL
Hi Tracy,
Agreed it is quite expensive to get an electrician out away from their families late on a Sunday night. Thsnkyou for that consideration.
Our engineer promptly replied, attended, left you safe with all essential services resumed.
Did exactly what we promise to do on an out of hours emergency Callout.
The quote was for a half day return visit for 2 men to further investigate your tripping issue. After nearly 30 years in the industry we know this is the best solution to offer to enable us to rectify this type of problem.
It’s a free no obligation quote and I’m glad that you may of found a cheaper solution.
Yours sincerely
Director and founder
Mark
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