Michael Laurie Magar Reviews 61

My compliments and big thank you to Fabiola - a member of MLM's accounts team. My query was dealt with swiftly, with utmost professionalism, curtesy and willingness to hep - a great example of how to make clients happy!
Great awareness of who within MLM was responsible for finalization of Service Charge accounts for my property and swift/satisfactory resolution of my query. Thank you Fabiola!

The billing team at MLM are very helpful, they would answer any of our queries promptly and find the resolution to the issue.

Beth Kandelin and Ross McSavaney are always very keen to listen and help with any problems arise. They are very friendly and approachable and they will take initiative to investigate any issues in the building. I have been in the Ivor Court for many years, I can say that we are lucky to have them.

Helpful team (Beth and Ross in particular) and good support if you have issues

Over the years that I have had a leasehold flat at Ivor Court there have been a number of managing agents of varying quality. To me MLM have been far and away the best. Day to day issues have been dealt with and resolved efficiently by Beth Kandelin. It is always a pleasure to stop and say hello even if there is nothing amiss. It takes great talent to nurture staff so the place feels a warm and welcoming place. Ross McSaveney provides quarterly review days where one can meet individually to discuss any further problems if needed.

We want to take a moment to express our sincere gratitude for the exceptional management of Ivor Court by Ross and Beth. Their commitment to excellence is evident in every aspect of their work. They consistently go above and beyond, being incredibly responsive to our needs and addressing maintenance requests with remarkable promptness. Whether it’s a minor fix or a more significant issue, their attention to detail ensures that our environment remains safe, clean, and comfortable at all times.

Beyond their practical efforts, Ross and Beth have truly fostered a sense of belonging within the community. The site team frequently organizes engaging events that bring residents together, creating opportunities for meaningful interaction and connection. Their regular and transparent communication keeps everyone informed and reassured, which contributes to the warm and welcoming atmosphere at Ivor Court.

It is clear that the dedication of Ross, Beth, and the entire site team has a positive impact on our day-to-day lives. Their hard work and genuine care make us feel not just like residents, but like valued members of a thriving community. We are truly fortunate to have such an outstanding team looking after us.

Thank you for all that you do. Your efforts make all the difference, and we’re lucky to have you!

FABIOLA SHE IS MORE HELPFUL AND SHE VERY POLITE.

There have been ongoing issues with the block that my family has a flat. They have failed to repair dangerous outside space or even respond to the tenants when we have asked for progress or what the situation might be. This has been going on for a number of years. The residents were charged several thousand pounds a few years ago to start the repairs and nothing has happened

Too much talking and letter writing with action that is minimal. Like most companies that claim they take h&s and other things very serious it normally follows that doing practical jobs on the ground there wont be much of that. Long emails saying y they need to charge more and how bad the last lot were, we going to fix it all !!!its nearly like a trump regime. Windsor court nw11 the car park has 3cm deep hole 1m wide the walkway has its own holes, besides the huge puddles these cause its a h&s item that someone has to be blindto miss yet months on and its still there, so if u pride yourselves on h&s but not on real management then it should be done.

i emailed the address but not suprising i recvd this....

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I have found Fabiola to be professional, diligent and with quick response by email exchanges.
Fabiola works with a great customer service attitude whilst performing her job professionally and efficiently.
Our Building Manager Valentin is also always willing to assist when issues arises and able to give advise.
I am happy with the services provided by the team.

A managing agents role is not an easy one, balancing the needs of multiple interests, complying with ever changing health & safety requirements, maintaining the buildings and ensuring value for money at the same time. As a property company we use MLM to manage several mixed use residential and commercial buildings on our behalf. We have always found their whole team from our property managers, Ross, Lucy and Valentin who run the buildings on a daily basis to MLM’s accounts team, provide a fair, reactive and professional service not only to us but all leaseholders.

Ross McSavaney is extremely approachable as our property manager and I find the quarterly resident surgeries that he conducts to be extremely helpful for residents to meet on a 1-1 basis to ask any questions I may have!

Thank you Ross!

I sincerely like to thank Ross McSavaney at Michael Laurie Magar (MLM). Under his management the running of Ivor Court could not have been any better. Ross is so helpful, approachable and goes out of his way to assist you with kindness.

Ivor Court is one of the best blocks in the area, , if not the best. It is managed almost to perfection under Ross's management and his wonderful team. I am so glad I have a flat in this block.

Fabiola offers a great service, very responsive and helpful!

Ordinarily - I am forgiving of managing agents if there is a mistake or two - it is a relatively thankless task at the best of times.
But they have excelled at failing. Issuing dodgy s.20 notices, claiming defects exist with no evidence, taking two years to issue repairs so costs have escalated over 300%. Avoidable. Actionable. Awful.

Awful company.
Very expensive and we never see any of the necessary work being done. Several
Problems have been outstanding for over a year now and we still have no movement. Their communication is poor, often told someone will call back but never does. We have around 15 flats, most flats call them monthly if not weekly and we still are no where. Don’t even bother asking for invoices or itemised bills for what they spend the money on as they won’t provide but still make threats if you don’t pay.
We are in the process of reporting them to standards agencies and governing bodies. Let’s see if that help!
Avoid avoid avoid!!

Fabiola was patient with me the end customer but persistent with the issue, which continued over a month, where a third party was making things difficult.

I have been residing at City Exchange in Bradford for over a year, and my experience with MLM has been incredibly disappointing.

Since I moved in, the corridors have been continuously leaking. Despite multiple reports, I've been told each time that someone is "sorting it out," yet nothing has been done. The water damage is so severe that the floor is weakening, the ceiling is collapsing, and the walls are covered in mould. I cannot understand why MLM has failed to address this issue—it seems they simply do not care.

Each year, there have been several days without water and electricity in City Exchange. When these outages occurred, MLM provided us with bottled water, but when we inquired about staying in hotels, we were told there was no money available for reimbursement.

Recently, the lift has been out of order for weeks. I personally got stuck in it for over an hour, and I wasn’t the only one—three people were trapped in the same week. Despite repeated breakdowns, it has never been properly repaired, and more residents are getting stuck each time.

In my flat, there is mould growing around the windows, particularly near the sofa and bed. We were told by our landlords that this was an MLM issue, as it stems from external factors. However, MLM refused to take responsibility, claiming they only manage communal areas. Yet, the leaking corridors have remained unaddressed for over a year, and there is clear mould and dampness in the communal areas as well. Many other flats are experiencing the same problem. Essentially, we are living in mould-infested flats, and MLM refuses to take any action.

When the water and electricity supply went out, an MLM contractor came to the property. When I asked for an update on the issues, his response was, "the building is messed up." If even MLM’s own contractors are aware of the building’s dangerous and unsafe conditions, why has nothing been done to resolve these problems?

To make matters worse, contacting MLM is a constant struggle. We cannot reach the building manager, Sue Kemp, as she has reportedly been receiving too much abuse. Instead, we are left with a generic contact number, where we receive short, unhelpful responses to our questions, often with no clear answers.

I would strongly advise against moving into any property managed by MLM. The lack of attention to critical issues, poor customer service, and disregard for residents' safety and well-being make living here an incredibly frustrating experience.

Very helpful and always responsive , Fabiola is indeed great , he has been explaning me and his replies do not take even 10 minutes ... good and brief explanations happy to be working with MLM.

Dealt with Caitlin Hunter, Legal Coordinator at MLM Property Management, she was brilliant, very efficient, and professional. Truly appreciate her expertise.
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