Mlrwindowsanddoors Reviews 

Replacement double glazed unit fitted to existing aluminium frame june 2025. Increasing level of draughts over the winter but difficult to track down company as i had no paperwork at all. I had taped up inside but still very draughty. A neighbour saw me up a ladder trying to tape the outside and came to help me. He recognised that the dg unit was loose - it moved 10mm just with the pressure of a single finger. He felt it was very unsafe anc could fall out at any time onto the bench below the window and we then discovered that it was held in by silicon and a couple of screws. It is a very large window, requiring at least 2 strong men to handle it so i allowed my neighbour to screw into all of the places available for screws and silicon both sides. This was serious. The bank was able to give me the company details who had received the £500 . Companies house provided more details allowing me to track a new address and owner details. Mobile phone number for owner wasnt answered and when i called the company number that Sunday it disconnected. The registration was new in spring 2026 with only one of previous directors listed. Found new co address and phoned them first thing on Monday. Sympathetic on phone and offered to send out their "technical engineer" a week later. He arrived, didnt examine the window and offered to silicon again. As he had been one of the 2 men who fitted in the first place, i said no.
I phoned a week later to find out what the boss has said - he had not been told. I was told that as someone else had done something to the windows, they were not liable. If that window had fallen on me when sitting on the bench, then £500 would have been the least of this company's worries. Rain drainage system was missing so the recent storms have caused a lot of water into the room so i need to buy a whole new aluminium window, circa £1500
£500 is a lot when you live on a pension - i am now facing the loss of that £500 plus the cost of a new window. Disgusting position to find myself in

Rough casting.
Horrible experience. I am still trying to get this issue resolved after more than six months. From day one, I reported concerns about the workmanship, but despite countless emails, phone calls, delays, and false promises, nothing has been properly resolved.

What makes this even more disappointing is that I paid the full amount upfront and chose MLR despite receiving cheaper quotes from other companies because I expected a professional service and quality workmanship. Unfortunately, that has not been the case.

The company left me to chase the contractor who carried out the roughcasting work, and the contractor has since disappeared. This has caused significant stress and frustration over the past six months.

The workmanship is of a very poor standard. Parts of the roughcasting have pulled away from the wall, sections are cracking and coming loose, and it appears that areas have not been properly fixed or secured. The chimney work is also unacceptable and clearly falls below the standard I was promised.

Despite raising these issues immediately after the work was completed, no one has attended to properly inspect or rectify the defects.

After more than six months, I am still left with unresolved issues and no satisfactory solution. Based on my experience, I would not recommend this company.

Had 5 windows installed today & service & attention to detail has been superb from when Raymond came to estimate the job, Sharon for her helpfulness then Jim & his son today who worked like Trojans & left the place immaculate. Ethel Thomson

I had a superb experience with the whole team at MLR windows.. the sales rep was excellent, gave me exactly what I asked for and very cost effective. The delivery and install were all done within the time frame I was given.. the girl in the office was really lovely and kept me informed of my install date.. no delays, came on time on the day of install, Jim and Nathan were excellent, my windows are really lovely they made a great job of them, and they even cleaned up and hoovered before leaving. My whole experience was quick, efficient and I am really happy with the service overall, I would recommend this company 100%.

Amazing team very afficient turned up on time. Quick thorough talked me through everything that they where going to do. Even cleaned up taken some weeds away thank you for that.

I spoke to the girl on the phone, she was very helpfull, the price for the job was right for me, and the job was completed on time, it was very well done. Overall I would be very happy to recommend this company to anyone. I am so pleased overall that MLR windows and doors contacted me.

I had windows and doors installed. I had a great experience right from inquiries to them being fitted, felt no pressure and the team from MLR were friendly