Mochi Mart Reviews 

Antwoord van Mochi Mart

15 jun 2026

Hi Clare,

Sorry to hear about your experience and the discomfort caused, that is certainly not what we want for our customers.

While some customers do find a new pair can feel a little stiff at first, they should still be comfortable and as described. What you’ve mentioned doesn’t sound right and may indicate a quality issue with your pair.

We would really like to look into this further and get it resolved for you. Please get in touch with our team with your order details at info@mochimart.co.uk and we will be happy to arrange a return, refund or replacement for you as quickly as possible.

Best regards,
Mochi Mart

Antwoord van Mochi Mart

25 mrt 2026

Hi,

We’re sorry to hear you felt disappointed with your experience. As this was a personalised item, there was additional time required for the design and proofing process before production. Around this time we were also experiencing a very high volume of orders following Black Friday, which unfortunately caused some delays.

Tracking can sometimes take a little time to show the first scan after collection, which can make it appear as though the parcel has not yet been handed over to the courier.

However, we can see the order was delivered and arrived in time for Christmas. We’re sorry if the delay and tracking updates caused concern, and we do appreciate your continued support since then.

Best regards,
Mochi Mart

Antwoord van Mochi Mart

26 jul 2024

Hi Melanie,

Thank you for your feedback. We sincerely apologise for any inconvenience caused. Upon reviewing your order, we can confirm that it has been delivered. When you contacted us, we provided your tracking number and informed you about the slight delay from when your order was collected to it being scanned by the delivery company. We believe this is what you are referring to.

We understand your frustration and appreciate your patience during this process. Ensuring our customers receive their orders in a timely manner is very important to us, and we are continually working to improve our delivery processes. We hope your granddaughter enjoys the slippers and that they meet your expectations.

If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to let us know. Your satisfaction is our priority, and we value the opportunity to make things right.

Best regards,
Mochi Mart

Antwoord van Mochi Mart

25 mrt 2026

Thank you so much for your kind review! We're really pleased to hear that you found the website easy to navigate and that our team was able to respond quickly to your request. Providing helpful and responsive customer service is really important to us, so it's great to know that your experience reflected that.

We really appreciate you taking the time to share your feedback and hope to see you again soon! 😊