Kawaiies Reviews 1.270

I ordered several items over the holidays. One item, a fleece jacket that was quite pricey, arrived and it was not at all what I expected. It was itchy and very poorly made so, per the website instructions, I wrote in to request a return. I received a message asking for pictures of the item. I responded promptly and never heard back, despite writing several followup inquiries. They definitely scammed me out of over 100euro and I am stuck with a jacket that I will never wear and can't even repurpose because the fabric is of such a dreadful quality. Will never purchase from this site again and would definitely recommend others do the same.

The look and feel of the plushies are great but one of the plushies arm was not sewn properly.

Bonjour, j'ai passé une commande qui n'a jamais été livrée. Comme j'ai payé avec ma carte bancaire c'est foutu. Je me suis fait avoir. 🤬. J'ai reçu un message me signalant la livraison entre 9h et 21 h. C'était déjà un signe. Cordialement.

Got my stuff :)

horrible, they deserve to burn in hell, 120 dollars for a 10 dollar hoodie. no refund option that gives back the full amount. don't buy from here, boycott them, sue them, contact the FBI. they need to be shut down IMMEDIATELY!!!

Got completely scammed I ordered two plushies and I didn’t received one and the other they just sent me stuffed toy filling.

J’ai commandé une longue peluche canard chez Kawaiies et je suis très contente. Elle est arrivée rapidement, la peluche est bien rembourrée et douce. On peut même enlever le dessus pour le laver sans laver le rembourrage

Speedy delivery considering where it's coming from. Nothing wrong with the packaging. My whole family loves their Stardew chickens!

I’m very disappointed with my recent experience with Kawaiies.
My order #KC90994 was marked as delivered on October 22nd, but I never received it. The address provided was a verified pickup location (a print shop) that was closed at the reported delivery time, so it was impossible for anyone to accept the parcel.

I’ve emailed customer service several times, but received no reply so far. I would really appreciate a proper investigation or a replacement/refund.

Found the exact same thing with the exact same photos on AliExpress. They just marked it up 90%.

Great products and service was amazing!
Would 100% recommend ordering from here!

I've had great experiences with the plushies from here. I still have my galaxy axolotl and he is my favorite that I own. Recently, though, I bought a whale, and I was not satisfied with the quality at all.

I contacted Kawaaies and a very helpful employee named Zoey walked me through the return process. They appreciated my specific feedback.

Overall, I was so impressed by the customer service. So yeah, if you don't like what you get, for whatever reason, you can return it pain-free thanks to the responsive customer service representatives :)

As I write this review I have been trying to return a hoodie for months . They take weeks to respond to emails , you can’t call them , they claim the lose your email ( rubbish ) . They make you take photos of the product to return so their team can “ investigate “ the product !!!!! Why ??? Look at it when you get it back …. Anyway last chance issued before going to the ombudsman/ press / trading standards

DO NOT BUY ANYTHING FROM THEM

Non conforme au photos des produits proposés!!! ARNAQUES!!! modèle miniature et contrefaçons… à éviter!

READ CAREFULLY THIS AND OTHER REVIEWS BEFORE YOUR ORDER. THIS STORE IS A SCAM, IF YOU ORDER ANYWHERE IN EUROPE, THEY INTENTIONALLY PROVIDE A WRONG ADDRESS TO THE PARCELS SO IT GETS RETURNED. IF YOU READ THEIR REFUND POLICY, WHEN THAT HAPPENS YOU'LL HAVE TO PAY FOR THE RETURN POLICY TO GET IT SHIPPED OUT AGAIN. IN SHORT, IF YOU STILL DON'T UNDERSTAND, THEY MAKE YOU PAY EXTRA BY PURPOSELY SENDING INACCURATE ADDRESS TO THE PARCELS SO YOU'LL HAVE TO KEEP SENDING THEM MONEY OVER TO GET YOUR ORDERS, IF NOT, YOU'LL LOSE EVERYTHING. BE SMART AND READ OTHER REVIEWS AND AVOID AT ALL COST UNLESS YOU'RE RICH AND DUMB.

I did not get what I ordered, and for a refund I have to pay to ship item back. I got totally hoodwinked!

Abysmal service, Shein quality products, late/incorrect delivery. Would not order from again if you paid me.

Made 2 separate orders, one arrived ok but clearly cheaply made, the other was cancelled without notification and no refund. When they finally sent it (after I had to reach out) it arrived over 2 weeks late (too late for the birthday in question) and they sent the wrong size product sending instead a cheaper one. It was also clearly poor quality with wonky features and different fur sections were a different colours.

Sent a message to the customer service and they offered me 35% off of any further orders or a 15% refund both of which I found insulting. After I requested that they just ship the correct order they completely stopped replying and ignored any further messages. As of today I’ve still heard nothing back and no longer expect to. Terrible company, terrible service. Buyer beware.

(If you’re still not convinced check their returns policy, it’s laughable. You’re not protected at all and have to pay fees for returned or cancelled items)

I placed an order worth £200 with KawaiiSphere, and they claimed they shipped the parcel to a UK address. However, the parcel was never delivered to me, and despite checking the address they supposedly sent it to, there was no sign of the items. They have ignored my messages and provided no real help or refund.

This is clearly a scam – they took my money and never delivered anything. Avoid this company at all costs!

So far I have not had any issues with this company. I have bought hoodies for my daughter and the quality is good, they wash well and look exactly like the picture.
Shipping and delivery is also good

commande de sonny angel . et ce sont des FAUX A FUIR !