My shopping experience on Kawaii Shoppu was amazing! Although I jave not bought anything yet, they have a wide variety of categories to choose from, whether it is clothing, tech, or plushies. I also l... Toon meer
Bedrijf heeft geantwoord
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The product is beautiful and exactly as described, arrived with no damage despite being fragile and delivery times were in line with expectations from that part of the world.
Order number #11602 A few weeks ago I ordered a couple of items one of them being the 10 piece pink paw stationary set. I got the tracking numbers for all the items but when I clicked on the tracking... Toon meer
Bedrijf heeft geantwoord
We are trying to track 2 orders that are supposed to be sent to the uk but not getting any response from Kuwaii, plus some items in our order have been cancelled and refunded without our knowledge.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover all things cute at The Kawaii Shoppu. Kawaii Cute Gifts, Homewares, Fashion, Plushies & more. Get in touch by using the contact form on our website at any time! We're here to help. Thank you! Happy Shopping!
Contactgegevens
3,5
Gemiddeld
137 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product is beautiful and exactly as…
The product is beautiful and exactly as described, arrived with no damage despite being fragile and delivery times were in line with expectations from that part of the world.
4 maart 2026
The shipping was too long and no…
The shipping was too long and no updates detail. The item itself is good but not worth the price. Overall I am neither like and dislike.
3 februari 2026
Review zonder uitnodiging
Never received my order and they…
Never received my order and they refused to refund. Horrible customer service.
21 maart 2026
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
We delivered your order but you weren't in and your item waited at the post office for you to collect for over a month and you did not collect it. In these cases we do not refund. However if the item was lost or there was a damage or missing or faulty item we would always refund.
😠🖕🏻🖕🏻🖕🏻
STOP-ARGUING-WITH-CUSTOMERS-IF-THEY-HAVEN'T-RECEIVED-THEIR-ORDERS-AND-FORCE-THEM-TO-WAIT-FOR-WEEKS-TO-GET-THEIR-REFUNDS-BECAUSE-THE-SELLER-IS-BEING-UNNECESSARILY-"DIFFICULT"!
3 december 2025
Antwoord van The Kawaii Shoppu
Your parcel was noted that it was delivered within 12 days. There was a slight delay because of the snow in your country causing delays with the courier which was out of our control. We tried to explain this to you, but you said you didnt want to track with canada post who were the ones delivering your order and you didnt care about weather. However we still refunded you.
Fun alarm/bedside light
Bought as a Christmas present, the toaster light was a big hit with my grandson when i finally took it to him. Unfortunately I was not given the option of sending it directly to him and it arrived after the proposed delivery slot when I was not at home so he’s only just received it but as well as being fun, it’s very practical and he loves it.
19 december 2025
Antwoord van The Kawaii Shoppu
Dear Ann,
Thank you for your review. We are glad your grandson liked his present. Noting your remark about delivering it too him, you could have selected his address in the shipping info. But if there were any delays in shipping we apologise for this. The season was busy and there were some delays noted with the couriers, which we could not control. We hope you have a happy new year. If you need anything please let us know.
Antwoord van The Kawaii Shoppu
We apologise for any delay during the busy shopping season. There were many delays with couriers worldwide which we could not control. We hope you like the items you received and we are here if you need anything.
Antwoord van The Kawaii Shoppu
Thank you so much for your review Mary. If you need anything please do not hesitate to contact us using the contact form on our website kawaiishoppu.com
Great service!
Very helpful and fast in communication if there's a delay or if I need help.
2 september 2025
Review zonder uitnodiging
10/10 do not recommend
If I could do 0 I would got my kids labubus they said were real and are absolute garbage!!! Do not recommend!!!!
15 augustus 2025
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
Dear Danielle, We do not sell any type of Labubu, you have got the wrong site.
Antwoord van The Kawaii Shoppu
Thank you for your review. If you need anything, you can always contact us using our contact form on our website. Wishing you a lovely week ahead. (˶ᵔ ᵕ ᵔ˶)
Scammers who delete reviews
I am writing to warn people of this fraudulent and scamming company. I spent £60 on fake sonny angels and they are refusing to refund!!!! I will be taking this higher!!
12 mei 2025
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
This review is not about our store.
We do not sell Sonny Angels, and it appears this review was left in error. In fact, the same review has been posted on another store.
As it isn’t relevant to our products or service, we kindly ask that you remove or update it to reflect the correct shop. Thank you!
The cat and red panda came in great
The cat and red panda came in great condition I only wished that the bell to the cat wasn't bended in so 4 out 5 I would give 5 out of 5 if it wasn't for the bell
6 januari 2025
Worth the money
I bought the 1L bear water bottle. It's just as described and I use it whenever I go out.
It's compact, cute and I drink much more water (sometimes the 1L is even too little!). The only thing that's slightly bothering me is the cap has to be sealed very, very tightly, otherwise the water will leak out a bit and wet your bag. Therefore I sometimes have trouble opening the cap again to refill or clean the bottle.
Nevertheless I give the company 5 stars, because I had some trouble finding my package (I wasn't home and it got shipped somewhere else without anyone notifying me), but the company was quick to respond and very helpful with giving me directions and informations!
I think the price is very fair for a product that's specific like this. (1L, small, with or without straw, handbag straps, cute design). It's hard plastic so I'm a little worried about putting anything other than water in it, in fear of staining the bottle or juice aftertaste lingering. But I love the product and would definitely recommend it :)
29 maart 2025
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
Thank you so much for your kind review. If you have any questions about your next order please do not hesitate to contact us using the contact form on our website. Happy Spring!
The products are very accurate and so…
The products are very accurate and so cute >.<. The team is very comprehensive and helpfull. Please be polite when you have a request. Have a great day.
19 maart 2025
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
Thank you so much for your review Clem, that's so kind of you. Kindness is everything! Here for you, The Kawaii Shoppu.
Refunded
Ok, so I bought my daughter a Christmas gift from here which developed a hole after one wear. It was disappointing but I have to say their customer service came through. I received a refund recently so would be happy to buy from here again. Thank you
1 februari 2025
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
Thank you so much JJ for your kind review. We hope you enjoy our shop :) If you need anything else, please let us know.
Great customer service and item quality!
The customer service for this company is great! They responded to my emails quickly. The items are also of great quality and I will definitely buy again.
5 november 2024
Antwoord van The Kawaii Shoppu
Diana, thank you for your kind review. We hope you love your new phone case.
A dropshipping company
A dropshipping company! Sending from Aliexpress where the stuff is alot cheaper. For an example.a watch is 10 times more expensive at kawaiishoppu then Aliexpress. Avoid..
3 december 2024
Review zonder uitnodiging
Antwoord van The Kawaii Shoppu
Dear Pernilla, If you have made an order and have an issue with it please let us know.
Antwoord van The Kawaii Shoppu
Thank you so much Maria for your kind review.
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