Model Universe Reviews 754

First time shopping with them and very impressed. Fantastic range of models, competitive pricing and super fast delivery with items well packed and kept informed throughout the process. Website initially had a few glitches but now seems fine. Hope to be placing more orders in the near future, thank you!

Had what i wanted and was delivered quickly

I was hesitant to purchase from this site, but decided to go ahead and buy an F1 model. I created an account to be able to track my purchase in the Orders section of my account. Finding models was very easy and an enjoyable experience. Checkout was also very smooth and easy.

I then needed to cancel my order, and this is when my earlier worries were confirmed. The website is not up to par with other retailers I've seen, it is harder to navigate and find what you're looking for post-sale. I attempted to cancel and refund directly from my online account. The refund amount shown to me was significantly less than what I paid, and support replies are slow. My purchase was then removed from my Orders section, whilst no confirmation email was received for a cancellation and/or refund. This makes it seem like I never placed the order to begin with, and my money has still not been returned to me.

If you choose to buy from this retailer, I would recommend it, but don't expect a super customer support experience. Very behind when compared to customer support experiences with other retailers.

Ordering was simple, delivery was fast and item was packaged really well

very happy with service look forward to my next purchase many thanck michael

Great product exactly as described.

Delivery was prompt , great overall.

I am getting known for displaying car models on my YouTube channel whilst live-streaming. I’ve been sourcing the models from a few places but I wanted a local UK supplier who had reasonable prices, short delivery times and a quality service. This was my first order and I have been very pleased with the whole transaction.

Finding the model and ordering it through the website was very easy. Delivery was quicker than expected and the model was very well packaged.

Overall, I was very pleased and I have my eye on a few other models to add to my collection through 2026.

Website was simple and model delivered as expected without any hold ups

Model was perfect condition and arrived as expected.If I’m looking for a model I always check if Model Universe have it.Can’t recommend them highly enough.⭐️⭐️⭐️⭐️⭐️

Excellent. Ordered model I wanted, in stock and delivered quickly. Well wrapped. No complaints at all. Thanks.

Absolutly amazing little model, the detail is amazing. Well worth the price

Fantastic model delivered really quickly packaged really well arrived in good condition would reccomend will be using again would hope others do too brilliant thank you

Great prices and great customer service. Car arrived perfect as very well packed.

Ordered a model on low stock, didn’t receive an order confirmation.
After getting in touch and a response within the same day, turns out the last one was damaged.
MU was very quick to offer alternatives.
Great customer service, despite the delay and extra time, it doesn’t mean you have been forgotten, they ensure the top quality in product and service is received.

Great Communication threw out. A arrived in Great Condition. Very happy with my Purchase etc. will look forward to do business again soon. Kind Regards Rob. 👍

Great service Communication, helpful friendly team and competitive pricing

Model universe has the largest available models I’m looking for and probably the best store in the uk, and I always make a purchase

Good price and communications. Pre order only charged once arrived.

Ordering was easy, model arrived quickly, packaging was excellent so no damage en route.

Fantastic company to deal with, great communication and very quick delivery