I originally reviewed negative but after they emailed me an explanation of the product and the reason my outcome wasn’t what I expected; they offered me a replacement. Those are signs of a reputable... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The design looks better than I expected. It took about 8 days longer than expected for delivery but that could be my local post office's fault. The instructions for application included using two prod... Toon meer
Bedrijf heeft geantwoord
Ive liked these in the past but last order went downhill. They lost my uploads to begin with, sent me the wrong sizes, and the package came open so the tattoos were loose in the mail. *Edit* it too... Toon meer
Bedrijf heeft geantwoord
Ordering was simple and delivery was quick. I was using this as a way to test drive a large (for me) tattoo I had designed before I committed to the size and placement of the real deal. The printed pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Over 5 Million tattoos sold Worldwide since 2014, Momentary Ink has grown into one the World’s largest transient tattoo provider. With a 2,500+ designs catalogue, trendy and unique collections of temporary and semi-permanent tattoos for all ages (and tastes) we bring fun, joy and self expression to your life style, celebrations, parties and provide an unique accessory or a fun way to express your feelings, believes and moods. With our state of the art custom design upload feature, we reach every need in the accessory, merchandise and test-drive markets for both individuals, brands and retailers. ● 350,000+ customers ● 5MM+ tattoos shipped ● 152 countries served worldwide ● 300,000+ email subscribers ● 375,000+ social media followers
Contactgegevens
2030 W Baseline Rd, #182-5558, 85041, Phoenix, Verenigde Staten
- support@momentaryink.com
- momentaryink.com
Missing items, poor service, and broken promises
I ordered a custom semi permanent tattoo on 06/23, and it arrived without the Real Teal that was supposed to come with it. When I asked customer service about it, they said it was not in stock, had not been in stock for a little while, and they didn’t know when they would be getting it again. They did not proactively inform me that my package wouldn’t be including it; they just sent it anyway. The service rep tried to give me a coupon, but that was unacceptable since I wasn’t going to spend more money with them. He then promised to resend my order once the Real Teal was back in stock. It’s currently 9/15, I never received a message from them again, and of course, never received the real teal. Don’t buy from these guys, just go to Inkbox.
30 juni 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi Michael,
We're sorry for the inconvenience. Unfortunately, we were unable to get a hold back of the Real Teal matting solution but we came up with an even better replacement for it-- The Towel. I will get in touch with you today via email and make this experience right for you.
Antwoord van Momentary Ink
H, Eddie!
We apologize for the bad experience you have had with your Momentary Ink order. I sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback. Have a great day!
Waiting.
The design looks better than I expected. It took about 8 days longer than expected for delivery but that could be my local post office's fault. The instructions for application included using two products (finger wrap & Real Teal) neither of which were included with the tattoo. So at this point I am still waiting for advice on next steps.
25 augustus 2023
Antwoord van Momentary Ink
Hi John,
We're so sorry about that. We already have a replacement for the Real Teal, an even better one! I'll email you today to update you about it.
Apologies again,
The image looked ok in the packaging
The image looked ok in the packaging, but just looked black once applied
28 augustus 2023
Antwoord van Momentary Ink
Hi, Curtis!
We're so sorry to hear that you have had an unsatisfying experience with your temporary tattoo order. I have sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback, and we hope to have the chance to earn back your business in the future.
Referred to a setting spray that was not included
It peeled off almost immediately.
In the steps included it also referred to a setting spray for step 3 that wasn’t included and I could not find on the website. The parts that didn’t peel stayed on but were sticky leading to the picked up fuzz from my sheets etc on the tattoo. Will not be purchasing again.
28 augustus 2023
Antwoord van Momentary Ink
Hi there!
We're sorry about that. The quality issue should not have happened with the tattoos until 3-4 days. I am reaching out to you via email to learn more about what happened and see if we can do something to make this experience a good one for you. Apologies again,
Missing Real Teal Solution
I ordered 3 custom tattoos but did not receive the "Real Teal" solution that the instructions say to apply for a more authentic look. Instead all I got was a generic apology and a five dollar off coupon. Without the solution the tattoos look like a quarter machine product. In my attempt at contacting customer support I asked if there was another product that could be used as a substitute, but all I received was the generic response.
19 augustus 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Cam!
We're so sorry to hear about the issue you've had with your Momentary Ink order. I have requested your order info directly via TrustPilot so I can pull it out and reach out to you privately to see what we can do. We'd really like to turn this experience into a good one for you.
Chat soon!
Needs better quality
The tattoo itself looked very good at the beginning. After about 2 days though it already started to fade. I was not happy since it really didnt last and I paid quite a bit of money for one.
26 juli 2023
Antwoord van Momentary Ink
Hi there!
We apologize for the bad experience you have had with your Momentary Ink order. I sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback.
Have a great day!
my friends wedding
Hey I got a picture of my friends for their wedding and it came out great. Many people were shocked…in a good way. 8/8 would do again. I told two people hopefully they make some tattstoo
5 augustus 2023
Antwoord van Momentary Ink
Hi, Tim! We’re really grateful and appreciate you taking the time to share your review with us. Have a great day!
Antwoord van Momentary Ink
Thanks so much for sharing your experience with us!
I have used temporary tattoos since…
I have used temporary tattoos since younger, when I found you guys I was so excited. The quality of your product is unique, I always get compliments when use the tattoos, people thing they are real. Absolutely love it!!
26 juli 2023
Antwoord van Momentary Ink
We’re glad that you enjoyed your Momentary Ink, Yuli! Thanks for the review!
The letters in mine are all fuct
The letters in mine are all fuct. $35 is insane for the same quality as a Walmart 50 cent vending machine tattoo.
24 juli 2023
Antwoord van Momentary Ink
Hi, Kody!
We apologize for the unsatisfying experience you have had with your temporary tattoo order. I have sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback, and we hope to have the chance to earn back your business in the future.
The tattoo is a good quality but not…
The tattoo is a good quality but not great. Love it thou
25 juli 2023
Antwoord van Momentary Ink
Thank you so much for taking the time to leave us feedback, Scotty! Is there anything we can do to improve?
Antwoord van Momentary Ink
Thanks for your review! This really helps us a lot. We hope to see you again soon!
Excellent ordering experience
Excellent ordering experience, quick turn around, and fast shipment.
24 juli 2023
Antwoord van Momentary Ink
Hi Daniel! Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Such a great company!
The package arrived right on time, the tattoo is so cute, and the people are so nice. Will definitely recommend to my friends!!
(edit) Try not to wear it in chlorinated water!!
24 juli 2023
Antwoord van Momentary Ink
Thanks for sharing, Margot! Our team is thrilled to receive such a great rating, and thanks for sharing the tip!
Helpful
Why does it leave a sticky residue? Also part of the tattoo stuck to the white part and ripped part of it off.
They have great customer service though and helped me resolve my issues that I was having.
23 juli 2023
Antwoord van Momentary Ink
Hi Quinten!
We're sorry to hear that you have had a bad experience with your Momentary Ink tattoo order. That's something that should have not happened with the tattoos until 3-4 days. I am reaching out to you via email to know more about what happened and see if we can do something to make this experience a good one for you.
Apologies again,
I am struggling to give a 2 or 3
I am struggling to give a 2 or 3. I thought the look of the tattoo was nice and looked just like the picture I sent. However, I was not given the "real teal" solution that it claims to come with and I was told they are backordering it. But the instructional video shows them putting it on the tattoo after applying.
So I put it on without around 3pm. It looked nice! I know it's temporary but I woke up this morning and it is already peeling off. I thought it would last at least one full day. For $20 I don't think it's worth it.
I also think the customer service is lacking, when I contacted them they offered me a $5 off coupon for not including the solution. But I didn't want a coupon, I wanted everything that is supposed to come with the product. I'm sorry but I wouldn't order from this company a second time.
25 juli 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Denise!
We're so sorry to hear about the issue you've had with your Momentary Ink tattoos. I have requested your order info directly via TrustPilot so I can pull it out and reach out to you externally to see what we can do. We'd really like to turn this experience into a good one for you.
Chat soon!
I wasted my money on this product.
I spent about $40 on two matching semi-perm tattoos. The one on my partner never developed and the one on me developed into a faded smudge 24 hrs later. We followed the instructions quite precisely. Customer service follow up when I contacted them was also poor. I would not recommend this product or this company.
17 juni 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi there! We're sorry to hear that you have had a bad experience with your Momentary Ink tattoo order. The semi-permanent tattoos are expected to be faded after application but it should have developed well after in 24-36 hours. I will request your order info via TrustPilot's internal conversation so I can pull out your order.
Thanks again for your patience and understanding,
Poor customer service
Reached out to customer service and it’s 16 days later and heard nothing back.
26 juni 2023
Antwoord van Momentary Ink
Hi again, Tara!
Per reviewing your email history with us, I see that you emailed us on July 1st, and we replied on July 3rd as we were not operating during the weekends. The message may have gone through your Spam or Promotions folder.
I also see that your issue was resolved today per your communication with our support team via chat.
We're sorry for the inconvenience and may you have a good day,
Fade extremely easily
The tattoos came and looked very nice when applied but then I worked at camp the next day and the ones on my wrist and ankle got so faded that I had to remove them. Super disappointed
10 juli 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Jenna!
Sorry to hear about the experience you've had with your Momentary Ink order. To be able to help your further, I'll need to know which type of tattoo you have gotten. I will request your order info via TrustPilot's internal conversation to make sure I am looking at the right product.
Apologies again and have a great day,
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