I originally reviewed negative but after they emailed me an explanation of the product and the reason my outcome wasn’t what I expected; they offered me a replacement. Those are signs of a reputable... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The design looks better than I expected. It took about 8 days longer than expected for delivery but that could be my local post office's fault. The instructions for application included using two prod... Toon meer
Bedrijf heeft geantwoord
Ive liked these in the past but last order went downhill. They lost my uploads to begin with, sent me the wrong sizes, and the package came open so the tattoos were loose in the mail. *Edit* it too... Toon meer
Bedrijf heeft geantwoord
Ordering was simple and delivery was quick. I was using this as a way to test drive a large (for me) tattoo I had designed before I committed to the size and placement of the real deal. The printed pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Over 5 Million tattoos sold Worldwide since 2014, Momentary Ink has grown into one the World’s largest transient tattoo provider. With a 2,500+ designs catalogue, trendy and unique collections of temporary and semi-permanent tattoos for all ages (and tastes) we bring fun, joy and self expression to your life style, celebrations, parties and provide an unique accessory or a fun way to express your feelings, believes and moods. With our state of the art custom design upload feature, we reach every need in the accessory, merchandise and test-drive markets for both individuals, brands and retailers. ● 350,000+ customers ● 5MM+ tattoos shipped ● 152 countries served worldwide ● 300,000+ email subscribers ● 375,000+ social media followers
Contactgegevens
2030 W Baseline Rd, #182-5558, 85041, Phoenix, Verenigde Staten
- support@momentaryink.com
- momentaryink.com
Did not give me the “real teal” that…
Did not give me the “real teal” that was supposed to come with my package. I emailed their customer support and it has been over a week with no response. I’ve ordered from them before and it was good quality, however I cannot give a company a positive rating if they cannot get back to their customers.
27 juni 2023
Antwoord van Momentary Ink
Hi, Johnny!
We're sorry to hear that. Per reviewing your order history with us, I see that you emailed us on 6/30 and we replied about 4 hours after. The message may have gone through your Spam or Promotions folder.
Unfortunately, though, we still have not yet had the real teal back in stock. But I am emailing you today too to talk about things we can do to turn this into a good experience for you.
Apologies again and have a good day,
The tattoo was beautiful, but short lived
The tattoo was beautiful, I followed the instructions to a T, but it rubbed off in less than two days.
26 juni 2023
Antwoord van Momentary Ink
Hi Kate!
We're sorry to hear that you have had a bad experience with your Momentary Ink tattoo order. That's something that should have not happened until you are ready to remove the temporary tattoo in 3-4 days. I will send a direct email to you to see if we can do something to turn this into a good experience for you.
Thanks again for your patience and understanding,
Very cool service, no response from support
Very cool service, and one day in the tattoo looks pretty good, but I reached out to customer service about 5 days ago because I don't think I received the "Real Teal" ointment, and have yet to hear back
26 juni 2023
Antwoord van Momentary Ink
Hi, Anthony!
We're sorry to hear that. Per checking your email history with us, I see that you emailed us on July 5 and replied on the same day. The message may have gone through your Spam or Promotions folder.
I am reaching out to your again today via email to see how we can move forward about this.
Apologies again and have a great day,
My tattoo came with white spots
My tattoo came with white spots where it should have been filled in with black. Didnt want to bother with a replacement and I dont need a refund either because i actually like the tattoo, but i wont apply it without the real teal, which apparently the company is out of. (I dont even think they sell it individually)
UPDATE: The support team was very quick to correct and re-send my order. For that i am very grateful. My tattoos came out perfect this time around. Thank you!
26 juni 2023
Antwoord van Momentary Ink
Hi there!
So sorry to hear that. Unfortunately, we still haven't had the real teal back in stock, but we should have it back very soon. I'll be sure to update you.
I also reached out to you today via email to see if we can get the incorrect edit on your tattoo/s corrected. We can replace it totally on the house.
Have a great day!
The tattoo got ruined after a day I…
The tattoo got ruined after a day I will not be buying again
26 juni 2023
Antwoord van Momentary Ink
Hi Mariella! We're sorry to hear that you have had a bad experience with your Momentary Ink tattoo order. TThe semi-permanent tattoos are expected to be faded after application but it should have developed well after in 24-36 hours. I will send a direct email to you to see if we can do something to turn this into a good experience for you.
Thanks again for your patience and understanding,
It was flaking off a lot
It was flaking off a lot. It flaked off so much and so quickly that it was gone in like, 10 minutes and it was just black speckles on my skin
27 juni 2023
Antwoord van Momentary Ink
Hi there!
We apologize for the bad experience you have had with your Momentary Ink order. I sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback. Have a great day!
Antwoord van Momentary Ink
Thank you so much for the good feedback, Simon! This is what keeps us going. Highly appreciated!
Antwoord van Momentary Ink
Hi there,
We're so sorry about that. We are very close to having the real teal back. I see that you emailed us last 6/30 and we replied the day after. The message may have gone through your spam/promotions folder. I'll email you again today about it.
Apologies again,
$40 for three tattoos
$40 for three tattoos. Only to get an open envelope and instructions inside to make sure to use their special applicant on the tattoo…which wasn’t in the open envelope. The envelope was never even glued closed. I emailed the customer service with pictures, right away. No answer. Guys, try something else. Spending this much on a silly temp tattoo is one thing. But to not get your full order is bad business.
14 juni 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Marc!
We're sorry to hear about that. I reviewed our inbox and found a match under your name. I see that we replied to your email last Monday (we do not operate over the weekend). Our reply might have gone to your spam/promotions folder.
We have had a significant delay in our Real Teal™ supply chain. Our inventory should be replenished probably by next month. Real Teal™ is a solution and is not required for the application of your tattoos. Your tattoos can be applied as recommended.
That said, I'd like to help resolve this for you if you have had quality issues with the tattoo. I will request your order info via TrustPilot's internal conversation to make sure I am looking at the right order.
Thanks again for your patience and understanding,
Delivery didn't come in time but was issued a full refund!!
Incorrect delivery times, ordered to UK and didn't receive until a month later. Really poor service and received no response from momentary ink customer service after multiple emails. Definitely would not use again. Haven't yet used the tattoos to confirm quality.
Update: thank you momentary ink for issuing a full refund
12 mei 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Sules! We're sad to hear that your Momemtary Ink experience did not go well. International deliveries may be longer as we entrust the delivery to our courier partner. We might have had no issues in fulfilling your order in time, however, circumstances beyond our control may delay the shipment.
Please be advised that we are currently experiencing technical issues with our support inbox which may have blocked us from seeing your email/s.
I am not able to see your order details here but I'd really like to help sort this out for you. I highly recommend initiating a chat with our support team through our official website, www.momentaryink.com. We operate during weekdays, from Monday to Friday, between 11 am to 9pm Eastern Standard Time. I have let the team know that they can look out for your chat and make sure you get the good experience you deserve.
We apologize again for the inconvenience and may you have a great day!
Good For A Day, Nothing More
I purchased a custom colour temp tattoo from Momentary Ink in order to test drive a thigh tattoo I wanted to get. Overall I was disappointed with my experience. The tattoo applied easily but even after letting it air dry for hours it remained tacky and quickly picked up lint. starting to peel within a day. I don't entirely regret buying this as it really helped me visualize my new tattoo and helped a lot when showing my artist the vision I had. But it was quite expensive and didn't come with the mattifying solution (they're out but didn't say anything about that in my package - I thought they just forgot to include it). I also had a really negative experience with customer service. I emailed twice and didn't get a response. When I reached out on Insta they said they emailed me then proceeded to ignore my follow-up message about the quality of the tattoo (tackiness, peeling).
The only reason I'm not giving this a lower score is that I did find the tattoo useful despite the terrible quality of the product.
Pros:
- fast shipping and delivery
- good way to test out a real tattoo for size and placement and show your artist
Cons:
- Tattoo stayed tacky and quickly picked up lint and started peeling
- Only lasted a day before it looked terrible and I removed it
- Very expensive for the quality (1/12th of my actual thigh tattoo!)
- Unresponsive customer service
19 mei 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Thank you for your honest feedback, Justin!
Per reviewing your communication history with us, I see that both of your emails from May 23rd and June 1st were replied to by our team within those same days. Our replies might have gone through your Spam/Promotions folder. On June 2nd, though, you reached out to us via Instagram where we told you about our replies to your emails. However, a system error automatically marked the support ticket as solved so we have failed to continue handling the issue and resolve it from there.
Overall, it is totally understandable that you'd seen that as a bad experience. We totally do not want any customer to have experienced that. Please accept our sincerest apology for that inconvenience.
I'd also like to thank you for giving us your order and contact info via an unpublished message here in Trustpilot. I'll take this chance to reach out to you via email to make this experience a better one for you.
Have a great day,
Great experience
Ordering was simple and delivery was quick. I was using this as a way to test drive a large (for me) tattoo I had designed before I committed to the size and placement of the real deal. The printed product was absolutely beautiful! Application was a breeze. The only downfall for me was that it stayed fairly sticky for the duration of the wear. It also only lasted for about 3 days, but that was 100% my fault and expected since I wore it for a beach weekend (sunscreen, sand, ocean water, pool chlorine, etc). Overall, I had a great experience and will definitely recommend.
26 mei 2023
Not worth it
the adhesive surrounding the actual tattoo would pick up lint and dirt making it impossible to clean… i just ended up scraping the tattoo off after 1 day
26 mei 2023
Antwoord van Momentary Ink
Hi, Connor!
We apologize for the unsatisfying experience you have had with your temporary tattoo order. I have sent you an email today so we can hear more about your concern and would appreciate the opportunity to rectify what happened. Thank you for taking the time to share your feedback, and we hope to have the chance to earn back your business in the future.
Great product, use it monthly with variations, thanks to Momentary Ink
Great project, use it monthly, thanks to the variations provided by the Momentary Ink products
24 mei 2023
The semi permanent aren’t tattoos that…
The semi permanent aren’t tattoos that even last a day
30 mei 2023
Antwoord van Momentary Ink
Hi, Julia!
Our semi-permanent tattoos may take up to 12-36 hours to fully develop on skin after application. Please see this video on how to apply them: https://youtu.be/RJItWYQn81g
That said, we want to take this opportunity to discuss this further with you. We have had a conversation on our support email before, but it was automatically closed by the system due to no response to our last email. I will open that thread again to reach out to you shortly.
We appreciate the chance to make this experience right for you. Have a great day!
Temp was awesome and clear
Temp was awesome and clear. But wanted my custom tattoo to last 1-2 wks.
30 mei 2023
Doesn’t Last
I appreciate the image fidelity and quick shipping, but even a couple hours after application, the temporary tattoo started to pit, peel, and stick to my clothing. Within 48 hours, half of the image was gone. I get that it’s temporary, but I expected it to last longer than a free Bazooka Joe bubble gum temporary tattoo.
30 mei 2023
Antwoord van Momentary Ink
Hi, Jhakce!
Sorry to hear that you have had a bad experience with your Momentary Ink tattoo order. That's something that should have not happened with the tattoos until 3-4 days. I am reaching out to you via email to know more about what happened and see if we can do something to make this experience a good one for you.
Chat soon!
Rub off in bed
Rub off in bed
Got two eight inch pieces for my chest. I plied them correctly and let them dry. They looked great. They rubbed off in bed the first night.
4 juni 2023
Review zonder uitnodiging
Antwoord van Momentary Ink
Hi, Matt!
We're so sorry to hear about the issue you've had with your Momentary Ink tattoos. I have requested your order info directly via TrustPilot so I can pull it out and reach out to you externally to see what we can do. We'd really like to turn this experience into a good one for you.
Chat soon!
Absolutely the worst you misrepresent…
Absolutely the worst you misrepresent over and over again about the real deal you still don't included in your packages you don't answer emails and you mislead the public with inferior products why why do you promote the real deal and don't included in your packaging for a year now
24 mei 2023
I recently purchased temporary tattoos…
I recently purchased temporary tattoos here and I was impressed with the quality of the tattoos! It exceeded my expectations and lasted for days without fading or even flaking! The designs are incredibly realistic it gave me many compliments amongst my colleagues ;)
17 mei 2023
Review zonder uitnodiging
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