I got myself in a state trying to make a payment on my new Asda Credit Card. The online information didn’t help but one quick call to Ash in Collections and the issue was sorted. He knew immediately w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Liam was brilliant! He brought our click + collect order within minutes of us pulling up. Speedy service & they were very professional as well.
Bedrijf heeft geantwoord
We have been with Asda for our pet insurance for a number of years, and thank goodness, as unfortunately our family dog was diagnosed with Lymphoma last year. Asda have been brilliant throughout. From... Toon meer
Bedrijf heeft geantwoord
Really disappointed with the service. I rang to cancel my pet insurance policy in August, but it clearly hasn’t been cancelled as they’ve continued to take payments from my account for the last 2 mont... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.
Contactgegevens
Great Wilson Street, LS11 5AD, Leeds, Verenigd Koninkrijk
- money.asda.com
4,5
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Asda Money
Hi there, we are so glad to hear you found our service helpful and easy to use. Your satisfaction is very important to us. Best wishes, Libby
Easy and quick to use
This is our 3rd time using Asda travel insurance for the family. It's always a good price and easy and quick to book. We've never had to use it yet though.
30 juli 2026
Antwoord van Asda Money
Hi Nate, we are so pleased to hear that our travel insurance has consistently met your family's needs for a good price and easy booking process. We appreciate your continued trust in us! Best wishes, Libby
The colleague was easy to understand…
The colleague was easy to understand her voice was clear. She was very patient and efficient
7 augustus 2026
Antwoord van Asda Money
Hi Diane, thank you for your wonderful review. We are so pleased to hear that our colleague was clear and easy to understand, and that you found them to be patient and efficient. We appreciate you sharing your positive experience with us. Best wishes, Libby
Antwoord van Asda Money
Hi Ahmed, thank you for taking the time to leave a review. We can confirm the documents were sent at point of purchase, however may have gone into a junk folder. Please can you check all your emails for this. If you are still missing the documents, please do not hesitate to reach out and we will get this sorted for you.. Best wishes, Libby
Antwoord van Asda Money
Hi Julie we're so glad you had a positive experience with us. We appreciate your kind words. Best wishes, Libby
Currency exchange rip off.
We bought 1200Euros at £1097.90 for trip to France as back up 6June26 and today 14August26 we returned 840Euros and recieved just £641.22. Today M&S offer £739 rate and others similar. I called ASDA today to enquire and they said that was the correct amount, their ref SC3641666.
Thats ASDA price.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Mr May, we appreciate you sharing your experience regarding the currency exchange. We understand your disappointment with the difference in the exchange rates between your purchase and sale. We always aim to provide competitive rates, and we are reviewing our processes to ensure clarity for all our customers. Best wishes, Libby
Easy to renew although email advised…
Easy to renew although email advised policy would not be renewed automatically but online states it will so needs sorting
31 juli 2026
Antwoord van Asda Money
Hi Fred, we appreciate you highlighting the discrepancy regarding policy renewal information. We understand how confusing conflicting messages can be. We are actively working to ensure our communications are consistent and clear for all our customers. Best wishes, Libby
Very helpful and friendly with their customers
Couldn't retrieve my Tesco app with cashiers help and happy to do so l did .
Always cheerful
31 juli 2026
Antwoord van Asda Money
H Tui, we're so glad to hear our cashier was able to assist you with your app and that you found them cheerful. We appreciate your positive feedback! Best wishes, Libby
Disappointed with rate
When i looked online the conversion was 1.14 for Euros. In store we only got 1.09 and that was with Asda rewards. I thought they beat competition within a 5 mile radius. I found the busy shop was so hard to hear what the assistant was saying. The booth would be better suited away from the kiosk and tills at metrocentre.
5 augustus 2026
Antwoord van Asda Money
Hi Sam, thank you for taking the time to leave a review. We are sorry to hear your frustration on this matter. I can confirm you might find better rates online with some providers, but Asda Money offers competitive exchange rates both online and in-store. When you compare travel money options, you’ll find our Price Promise means we’ll beat any competitor’s exchange rate within a 5-mile radius. Please do not hesitate to reach out if you require further support. Best wishes, Libby
It was very easy to set up travel…
It was very easy to set up travel insurance. Good explanation of all the different types. Obviously we haven't had to use it yet.
July 2026
29 juli 2026
Antwoord van Asda Money
Hi Terry,
Thank you for taking the time to leave a review. We are glad to hear that you were happy with the explanation of the different types of coverage and that it was easy to set up.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Andrew,
Thank you for taking the time to leave a review. We are glad to hear that the website was easy to use and that it was accessible.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the price was great and the coverage is what you needed.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Great value highly recommend
I was looking for holiday insurance on line due to having a health condition lots were saying we can do a good price or were the cheapest but when filling application in some were ridiculous prices
I chose Asda holiday as the premium I paid was good for what I was covered for so it was a win for me also the medical questions were easy and not long drawn out questions I highly recommend
I will be getting insurance next year as long as the price is right
29 juli 2026
Antwoord van Asda Money
Hi Mr Sowden,
Thank you for taking the time to leave a review. It's great to know that our medical questions were straightforward and that you found our premium to be good value. We appreciate your recommendation and look forward to assisting you with your insurance needs next year.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Sold me the wrong insurance for the…
Sold me the wrong insurance for the country but acknowledge it was for Morocco by then found out it wasn’t when I checked paperwork on arrival
Don’t trust these people on the phone they just sell and move on
Shi
3 augustus 2026
Antwoord van Asda Money
Hi there, thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with your experience. We have investigated this thoroughly on our side, understanding that the destination was correctly recorded as Morocco during the quotation process and the policy was issued accordingly.
Following the purchase, your policy documents were sent to you and included details of the destination region covered. Having listened to the call and reviewed the policy details, we are satisfied that the destination was entered correctly and that no error was made during the sale. However, we appreciate that insurance terminology and regional classifications can sometimes cause confusion, and we're sorry if this led to any concern.
If you would like to discuss your policy further, please contact our Customer Relations team who will be happy to assist. Best wishes, Libby
Excellent Service
Customer service operator was excellent and got all my holiday needs sorted
27 juli 2026
Antwoord van Asda Money
Hi Jeanette,
Thank you for taking the time to leave a review. We are glad to hear that the team member was excellent and managed to sort all your holiday insurance needs.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Wendy,
Thank you for taking the time to leave a review. We are glad to hear that the service provided was very good.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
User experience Helpful and easy to follow instructions
Helpful and easy to follow instructions
27 juli 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the instructions were easy to follow and helpful.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Very disappointing customer service
Very disappointing customer service
Although ASDA responded promptly, the answer was disappointing and unhelpful. I contacted them to ask whether a consultation with a veterinary ophthalmologist would be covered under my pet insurance policy. I was told they could not answer and that the claim would only be assessed after it had been submitted.
I understand that the final claim decision may depend on my pet’s medical history, exclusions and policy limits. However, I was only asking whether this type of specialist consultation was generally covered. Being unable to provide even that basic information leaves customers facing potentially significant veterinary costs without knowing whether they can claim.
I’m giving two stars for the prompt response, albeit for a poor answer. ASDA should provide clearer information about what its policies cover and better support customers before they commit to expensive treatment.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Jos, thank you for taking the time to leave a review. We have requested further information to look into this for you. Best wishes, Libby
No adverse comments other than the…
No adverse comments other than the increase in premiums. Should get a loyalty discount!
31 juli 2026
Antwoord van Asda Money
Hi Kevin,
Thank you for taking the time to leave a review. We appreciate your feedback and understand your concern about premium increases. Thank you for your continued support in our services.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Amazing service from Sharon I think her…
Amazing service from Sharon I think her name was. So lovely and pleasant and seeing her be so nice and lovely to customers before me was brilliant. Great service, experience, ease and convenience.
2 augustus 2026
Antwoord van Asda Money
Hi Jem,
Thank you for taking the time to leave a review. We're so glad to hear you had such a wonderful experience with us. It's fantastic to know that our service, ease, and convenience made such a positive impression. We truly appreciate your kind words!
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.