Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Toon meer
Bedrijf heeft geantwoord
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Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Toon meer
Bedrijf heeft geantwoord
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Toon meer
Bedrijf heeft geantwoord
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Contactgegevens
Verenigde Staten
- 866-766-5050
- moneypenny.com/us
4,6
Uitstekend
468 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Onboarding experience was excellent
My onboarding experience with Lauri was excellent! We were rushing to get this setup quickly and Lauri went above and beyond our expectations. Excellent service so far.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Thalia was pleasant and extremely helpful
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate logins for the 2 accounts and verify that I was able to see both accounts. She helped me correct information in our file. She did an excellent job!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Provides excellent customer service
Provides excellent customer service. Always professional and extremely helpful!
20 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Thalia provided excellent service
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
Lulu was great!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
I wasn't getting calls to my phone and…
I wasn't getting calls to my phone and Lulu was able to determine that my cell company was blocking a number that shouldn't have been blocked!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Amber Saves the Day!
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that work best for our organization. She has made this partnership such a great experience, and we trust Moneypenny to make sure our callers feel welcomed and informed. Amber, you rock!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Not an ordinary answering service
The onboarding team is very thorough and they understand their process and systems very well. They have the ability to listen to your needs and tailor their service to your business needs. I was impressed with all the options available. This is not an ordinary answering service, they are an extension of your office.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The genuine commitment to the services being provided.
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She listened carefully, communicated clearly, and made the entire process smooth and efficient. It's clear she genuinely cares about getting things right for her clients, and that kind of dedication doesn't go unnoticed. We look forward to continuing to work with her.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Thalia listened to my questions and…
Thalia listened to my questions and understood my ask. She then found a solution and implemented. Wonderful customer service.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Thalia met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Very kind and helpfull.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
MoneyPenny Review
Chris, Amber, and Lauri have been INCREDIBLE to work with during our team's onboarding with MoneyPenny. I am so grateful we made the switch to MoneyPenny and couldn't be more excited about this partnership, their level of customer service and detail, and overall experience as a team.
29 juli 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri, Amber, and Chris met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
AWFUL
AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable.
Our final suggestion: RUN
1 juli 2026
Review zonder uitnodiging
Antwoord van Moneypenny
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us at 866-766-5050 or reviews@moneypenny.com so we can investigate this further and make things right.
Absolute Trainwreck of a company. No solutions and when pressed their souliton was they would drop my account.
Absolute Trainwreck of a company.
6 februari 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Hi John,
We're sorry to hear that your experience has not met your expectations. After receiving your email, we responded with the intention of working together on a solution and remained available to continue that conversation. While we weren't able to reconnect, we would still welcome the opportunity to review your concerns and discuss possible options. If you're willing, please reach out to us directly at reviews@moneypenny.com so we can work toward a resolution with you.
MoneyPenny Support is there for you!
Marti was very responsive and knowledgeable for all things answering service support. He listened carefully and provided appropriate options as well. Overall, he was proficient, accommodating and kind. Wonderful attributes for an excellent customer service experience.
23 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
MoneyPenny works with Scam/Fraud Companies
The company Travel Leisure Company / USA Rental Co uses their product for answering service. However, TLC & USA Rental Company are the same and completely scam/fraud company. Whenever I call the answering service, they transfer me to TLC and then my number gets blocked and I have to download over 10 apps to try to get this resolved. This has been going on for over a month now and NO RESOLUTION. I have been working with MoneyPenny to advise them I need a warm transfer or some way to directly talk to this Business. Now when I call, they put me on hold for 20 mins to tell me that someone will call me back and NO ONE calls me back. TLC is using MoneyPenny to answer their calls but I can't get in contact with TLC and MoneyPenny is dealing with SCAM and Fraud Companies. I am trying to get them to investigate in this matter but nothing. Right now MoneyPenny is dealing with companies that commit fraud and scams. The rep on the phone told me that if they pay us then we don't care what they do. They are up to date in payments then they are good. WOW
15 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Hi Tiffany,
Thank you for taking the time to share your feedback. We understand your frustration and are sorry to hear about the difficulties you've experienced in trying to reach Travel Leisure Company / USA Rental Co. While we appreciate that this situation has been extremely frustrating, it's important to clarify that Moneypenny provides answering and call-handling services on behalf of our clients. We are not involved in our clients' business operations, products, services, billing practices, or decision-making processes. As a result, a negative experience with a business that uses our services does not necessarily reflect the service Moneypenny provides to our clients and their customers. Our role is to answer calls and relay information according to the instructions provided by our clients. We do not have visibility into or control over how a client manages customer concerns once a call has been transferred or a message has been delivered. We also take allegations of fraud and misconduct seriously; however, Moneypenny is not in a position to investigate or adjudicate disputes between consumers and the businesses we serve. We are particularly concerned by your statement regarding comments allegedly made by a member of our team. That sentiment does not reflect Moneypenny's values or customer service standards. We would welcome the opportunity to investigate this further. Please contact us directly at accountsupport@moneypenny.com with details of the call, including the date and time, so we can review the interaction.
thalia was great and she solve all my…
thalia was great and she solve all my queries
10 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Lulu has been someone I have worked…
Lulu has been someone I have worked with on several mutual clients. She is always super happy to help and gets back to me quickly. The team in general that my team has worked with has also been super helpful!
11 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Marti has been very helpful
Marti has been very helpful. I don't give a 5 star because I do wish we had the ability to make changes to greetings on our own. Other than that the service has been good.
1 juni 2026
Review zonder uitnodiging
Antwoord van Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
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