Montu UK Pharmacy Reviews 273

Very poor prescription times .. Alternaleaf dispatch on Wednesday - it’s been a week and I’m out of medicine, it seems that the company has missed or lost the prescription. I don’t know if this is a problem from the medical company or Montu the pharmacist.

Again this is very important medication to help control day-to-day activity

The negative reviews seem to be written by people with extreme expectations. Never had a problem wirh medications from this service and have always found them helpful and quick.

Order 1:30PM 1st may before deadline so I got my medication but nope thing thanks ☝️

Iv had no trouble with this company especelly as this is my third order and no trounle at all thanks alternaleaf and montu your service is really appreciated and also helps me not fund the drug gangs

I had a lot of issues with Montu when it came to getting my medication after running out completely. It took a lot of advocating and chasing and eventually finding the email of someone higher up to ensure things were actioned. But as soon as my issue reached the right person I cannot fault the service when it comes to taking on board feedback and implementing positive changes. I've been assured that new processes have been implemented following my issue and I have no reason to doubt that.

Scam company! They take your money and never dispatch the product. You cant get a refund unless you refuse it with Royal Mail but they never send the product so you never get your money back! HUGE SCAM!

The pharmacy is a bit slow at processing prescriptions when they’re sent over by your pharmacy, which is the only downside I’ve noted so far - but it’s a big one, so has taken off a star, as it causes some stress when trying to make sure you don’t run out of medication each month. Their customer service is a bit hit-and-miss - some people are genuinely helpful, and others copy and paste very generic and unhelpful responses. Value for money is good in my opinion, and the strains I’ve tried so far have been good quality. Just wish they could process my prescriptions a little bit quicker!

Great customer service - always responsive and helpful. They even ended up stocking up more, cheaper non-IR strains after a had left a comment suggesting this. I sent a list of strains and was given an immediate update on whether they can stock or not. The range has grown apparentely in the last couple of years. Personally I havent had any issues with the buds - all have pretty amazing and MUCH MUCH better than over-priced, over-soaked street weed. MONTU baby! Next day delivery has not failed me once! The general feeling of using medical cannabis and montu (and alternaleaf) is: I feel like a kid in the 80s going through the Argos catalogue and then waiting to open my pressie which arrives promply by 1pm! I do think the website could improved further - and I will suggest this - i.e. being able to have a favourites list. Sometime the tagging and filering is hit and miss too so not all the strains available show up as you filter. Again I will drop them a comment and Im sure they will iterate. Anyhow, couldnt recommend further! Stay off the streets people!

Shocking service, all the flower I've received is mouldy or dead. It's taken 3 weeks so far and still no replacement medication. And there only answer is you still have to wait. A medication company who is happy and willing to leave their patients in pain for over 3 weeks because of their own faulty medication is one to stay well away from. Do not use montu or alternaleaf

Amelia H is super helpful and sorted my minor issue for me, no hesitations and is generally really helpful and friendly. I’ve not had any major issues or issues that couldn’t be fixed swiftly by the team. Everyone’s really supportive of you getting the treatment that’s right for you and providing a speedy service all round. Thank you 🙏🏻

Where do I start

Trying to pay for my medication I get a payment unsuccessful error message. So I contact Sam in the chat function.,
Sam tells me that there are issues making payments with the Edge browser and suggested for me to download the Google chrome browser.

I download the Chrome broswer, I dont know my password|(Who does, Ive a million passwords for a million different sites) So I use the forgot my password link. Where Montu sends you a reset ur password link to my email address.

Well just my luck Yahoo.co.uk mail service is down and has been the last couple of days. I cannot access my e-mail,

Since I cannot access my email, I cannot access my password reset link. Meaning that I cannot access my Montu account or order\pay for my prescription.

So I contact Online chat again

Sam, Has to be the slowest person ever to respond. 12 minutes waiting for a simple reply.

Then another 8 minutes for a yes\no answer

Whole chat took over 30 minutes.

The chat ended with no resolution whatso ever. With no help or alternative offered... Just , You need to contact Yahoo

So Imn guessing Montu's customer service team are not employees of montu at all and thats its a 3rd party customer service company that is outsourced, Where they have no access at all to customers account information.

I asked for an alternative payment link to pay for my medication and I was given the Link to the Montu shop. Which I cannot access.

Vewry Very disappointed.

Most companies would let you make a payment over the phone or something.

The pharmacy are good but they use royal mail, in 2 years I have never, not once, had a parcel turn up on time! It states before 1pm but this has never happened

I've been using montu through alternaleaf for months now and I'm really happy with the service they provide. They supply a lot of different brands, my faves are 4c and upstate but its all good stuff at a great price.
Highly recommended!

Ive never had a issue with montu or alternaleaf untill recently my medication ran out about 2/3 weeks ago i spoke to someone via the messaging service and. They tried to get me a appointment sooner (yesterday)
I tried to push this sooner as I found out I had health issues that could of been linked to the big C which hit me hard and I need medication to ease my mind and to stop stressing as much at the time I sent a email but never received one back, but I have put 4 stars because montu have been great and when I get a reply helpful I did get put on the earliest available appointment for my review which I can not argue about, I just wish there could've of been done sooner and now I am currently waiting to montu to receive my prescription so I can order my medication i just wish there was a quicker way for montu to recieve prescriptions

I am writing this genuine review to share my experience and help others make an informed decision when choosing a pharmacy to trust with their health. I am giving one star because my recent experiences have shown a real decline in the level of patient care. They used to be very focused on medical needs, but that has not been my experience lately.

A major issue for me was discovering that, in my situation, they were unable to provide emergency medication when I was running low. I ended up having to call 111 for help. If you are considering this pharmacy, I think it is vital to know that you might be directed to call 111 or 999 if you run out of your prescription, rather than receiving emergency dispensing from them.

I used to have great chats with the team, but things have changed. Recently, I dealt with a Patient Support Coordinator whose responses felt very generic and did not address my specific needs. I was advised to contact crisis teams or A&E, which made me feel even worse. Furthermore, I was promised a call back from a clinician, but because it was after 5 pm, the call never came.

As a disabled patient with multiple health conditions, I feel very let down by this level of service. I have submitted a formal complaint about how my case was handled.

I am now looking at other options, such as Alternaleaf, hoping to find a clinic that offers better support. I hope this review helps other patients consider the level of care they might receive before committing to this service with Montu Pharmacy.

Never had an issue with Montu Pharmacy. From the very beginning back in March 2025 until now, there has never been an issue. Always delivered on time, always been supporting and helpful at times of need.

The customer service team are abysmal at treating you like a human, you're simply not valued at all. Any issues you have are simply ignored and brushed aside, I tried going into great detail and was just brushed off and given some stock responses nothing actually written by a human.

The reliability of the stock is awful! You can order something one month and expect the same product to be available the next, the percentages are also never reliable.

Overall my 2 year old nephew could do a better job and would be able to resolve issues much quicker. Do better!

I do not recommend Montu to anybody who asks about my medical cannabis, unless they up their game they won't be around much longer as patients will move to a pharmacy with patient care.

I'll await some stock responses from them written for them and not by them.

Flowers been terrible so far, I’ve had one nice one on my latest prescription which I ordered two of because at the start they tell you “once it’s on your prescription it can’t be sold” load of bullshit because it’s sold out. You never reply to the conversation always twenty minutes later when the window is closed. Most of the flowers done nothing but give me a headache and it’s meant to be helping

I’ve experienced repeated delivery failures with Montu, and more concerningly, a lack of ownership and follow-up when things go wrong.

In short, my medication delivery has failed three times, I’ve had to spend hours chasing Royal Mail myself on multiple occasions just to retrieve parcels, and after escalation, Montu have still not provided a clear response or solution, even weeks later while my next prescription is now due.

The first issue involved a compromised delivery at my building, which led me to switch to Post Office collection as a safer option. However, the next two deliveries using this method both failed due to the same Royal Mail routing issue, despite me being told after the first incident that the problem had been investigated and resolved.

On both of those occasions, I had to spend hours across multiple days on the phone chasing Royal Mail and escalating the issue myself. This is not something a patient should have to do to access essential medication.

After the second failure, I raised this with Montu in detail. My emails were initially not received due to an internal issue on their side, which I only discovered after further chasing. Once located, I was told the matter had been escalated and would be reviewed.

It has now been nearly two weeks since that escalation, and I have received no meaningful update, no findings, and no clear plan to prevent this from happening again, despite the fact that I am now due to place my next prescription.

At this point, I have very little confidence in the reliability of their delivery process or in their ability to resolve issues once they occur.
To be fair, the products themselves are good, but the logistics and aftercare have been poor in my experience. If your situation requires dependable delivery or involves specific constraints, such as not being able to accept parcels via building reception, I would strongly advise clarifying the delivery setup in advance or considering alternatives.

More broadly, what concerns me is the lack of ownership once problems arise. For a service dealing with essential medication, there should be a much stronger duty of care to ensure patients receive their treatment reliably and without repeated disruption. That level of care has not been reflected in my experience.

Monty have been fantastic, they make sure that you have your prescription in plenty of time so there are no gaps in your treatment. There’s a great choice with some at an amazing price. My pain is so much more bearable now and my mental health has improved too. I’m not as tense or stressed Andy sleep is better than it’s been in 5 years. Thank you Montu! You’ve changed my life. So grateful!