Montu UK PharmacyReviews 

Quick and easy service top quality products

Product is of a very good quality however I have had nothing but issues with them with regards to payment.

My first attempt at payment initially failed so I used another card. Both payments were then taken and, despite claiming a refund had been issued, it was not.

I have had to chase this refund twice now and whilst the support team has been responsive in telling me the refund had been issued, it in fact had not been issued until the second session with support over 10 days later.

Overall, between having to use two browsers and two cards to actually make payment and the arduous task of chasing the refund, I would recommend Montu for their product but expect to have issues with payment if you do not use Chrome/Edge.

So far I’ve had a positive experience with Montu, I’ve not been with them long but so far I’m very happy with the service, the ease of purchase and from my experience polite and courteous staff
Thank you

Had an appointment fairly fast with the nurse , appointment the next few days with the doctor, prescription ordered a few days later. Great products so far. Highly recommend

Great products and quick delivery

For the flower buds were a bit small but okay, I wasn’t very impressed with the quantity and value for money on the streets. I can purchase the same thing 10g for the same price. As far from a Pain relief stand point it’s very good very good. but I am yet to try the other 3 that was in my prescription so maybe later on I will do a bigger review.

For a man with brain damage it was very easy to navigate this is my first month and its been 10/10

how can a pharmacy not have a cancel order button what a stupid ui

Just easy simple comparison to other companies

Really happy with the whole experience so far. Didn't feel any judgement from the team, would recommend!

Really good, efficient and no hassle. Quality service and medication.

So far so good. Friendly customer service, Next day delivery and good quality plant based medicine

I like that it don’t take long to come but it’s a bit damp and not as strong as I need and I need more to last me 10g if not enought it went in 3 days

Excellent selection of flower. Dispatch was prompt. Received my medication the next day via royal mail .Well packaged.

Was really easy, very quick

Delivered very quickly and packaged well

All information in this review is publicly available or archived. I am a protected whistleblower under PIDA 1998.

THE SPAM

Montu/Alternaleaf same people look on company's house keeps sending me marketing emails about "new strains" and "terpenes" while simultaneously blocking me from ordering my prescribed medication. They refuse to take a bank transfer i can only think they dont want me to know there bank details to make a simple bank transfer. They refuse to take my payment. They just keep spamming me.

THE CQC WARNING NOTICE

On 10 September 2025, the Care Quality Commission issued a formal warning notice to Montu Group UK Ltd for failing to comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to safe care and treatment. Inspectors found that patients were encouraged to select cannabis-based products "with no guidance on which types might be most suitable for their condition". Staff reported workloads were "unmanageable or unsafe". Some staff felt the organisation was more "commercially focused" than patient-centred.

THE AUSTRALIAN PROSECUTION

The Therapeutic Goods Administration is suing Montu Group, Alternaleaf, and director Christopher Strauch in the Federal Court of Australia (VID298/2024) for 226 alleged offences of unlawful advertising of prescription-only medicinal cannabis. The TGA claims Montu used restricted terms like "medical cannabis" and "plant medicine" on websites and social media to drive patients to their online booking portal. Montu is accused of deleting crucial documents from Slack and Miro during the discovery phase of the case.

THE PRESCRIPTION FACTORY

One Montu doctor wrote 72,000 prescriptions in two years - that's 156 scripts a day. The company advertises 10-minute, $29 video calls with its doctors. Eight doctors issued 245,109 scripts in two years. That's not healthcare. That's a factory.

MY PERSONAL EXPERIENCE

I have been a legitimate patient with a valid prescription. Montu has blocked me from ordering my medication, refused to take my payment, and spammed me with marketing emails. They are withholding my prescribed medication while continuing to market to me.

Do not trust Montu. They are not who they say they are. Montu tried to flag my review but funny how public records and the truth dont lie these are the kind of people you will deal with and that's a tacit admission im a protected whistleblower trying to silence me for telling the truth is illegal

Very well laid out website easy to use to navigate your way around site what I like the way you can speak to Montu over the telephone keep up the good work guys dispatched then delivered very fast so that was good as well thank you very much they also have a wide variety of product available for selection which is also very good.