more-life.co.uk Reviews 14

I wanted to take a moment to provide some really positive feedback about Jon Glass, as my experience with him has genuinely stood out.

From the very first interaction during my initial assessment, Jon was incredibly warm, approachable, and attentive. He took the time to really listen, never made me feel rushed, and created an environment where I felt completely comfortable discussing everything openly. It’s not always easy to feel at ease in these situations, but Jon has a natural way of putting you at ease almost immediately.

What impressed me most was how valued and heard he made me feel. He didn’t just go through the motions—he engaged, acknowledged my concerns, and responded in a way that felt both thoughtful and genuinely caring. That level of attention is rare and made a huge difference to my overall experience.

He also followed up with a query call, which again was handled brilliantly. It would have been easy for that to feel like a routine check-in, but Jon approached it with the same level of care, patience, and professionalism as the initial assessment. He ensured I fully understood everything, answered my questions clearly, and reassured me in a way that felt both calm and confident.

Jon strikes a fantastic balance between professionalism and personality. He is clearly knowledgeable and competent, but also brings a friendly, human touch to his interactions. His sense of humour is just right—light enough to make you feel relaxed, but always appropriate and respectful. It made the whole experience feel far less clinical and much more personal.

Overall, I came away from both interactions feeling reassured, supported, and genuinely cared for. Jon is an absolute credit to the team, and it’s clear he takes great pride in the way he looks after patients. People like him make a real difference, and I feel very fortunate to have had him involved in my care.

TI was reffered to the tier 3 weightloss clinic by my gp having been diagnosed with a progressive heart condition, it was extremely important that I lose Weight in readiness for surgery which may be needed in the future.
I waited 3 and a half months before I was invited to select my meeting and area nearest to my home.
I do understand that many people have to wait over a year to be invited on their weightloss course.
Morelife is the name of the company which deliver the 12 month training . The course I'm on is delivered by a very knowledgeable young man who specialises in nutrition.
The date for my first meeting arrived and I thought . Oh well here we go again!
I walked into a room full of people who all looked like they'd rather not be there. I was stressed, miserable and not at all optimistic there would be anything new to learn about weightloss having been overweight most of my life , attended many weightloss groups with very little success and eventually putting the weight back on plus more.
But this time my health was not good and the prospect of facing surgery I really had to do it this time.
Tyler introduced the morelife course and told us what to expect.
In the first meeting we were asked why now . We all had our reasons for why now .
After checking we all had access to the online morelife course we were ready to track our daily food intake and their calories.
As the course progressed we discussed different aspects of weight gain such as learnt behaviours ,habits.stress and other influences which lead to eating unhealthy food.
We discussed importance of sleep ,Nutritional advice and ways in which processed foods can effect your appetite and the importance of good gut health was discussed together with our new types of exercise. Some of us attend gyms, use resistance bands, walk more , chair yoga etc.
Myself it was important to do something I enjoyed. I have a weighted hoola hoop which I built up to 15 minutes a day, attended a weekly silent disco, recently joined the gym and have just started chair yoga at home having bought a book online.
I havnt found calorie counting difficult . I ensure I eat plenty of vegetables, make tasty dinners and drink plenty of water. I identified early on when I needed a snack and ensured I was always prepared with low calorie snacks.
Our group met weekly for the first 12 weeks then we changed to a monthly meeting for a further 8 months. This was tough for most of us but we know the skills needed to ensure our weightloss continues and personally have the best relationship with healthy eating I've ever had .
Currently I've lost steadily every week . Nothing has ever worked so well which has spurred me on . I'm in 3 clothes sizes smaller and am hoping my next weigh in will show a total of 3 stone weightloss in 6 months.
I do allow some treats occasionally but not every day like I used to.
In the group we all feel supported and share our experiences at our meetings .
The only thing I would change is after the initial 12 weekly meetings I would have preffered to go to fourtnightly meetings for 3 months then the remainder of the meetings monthly.
There really is so much more for you to learn with the morelife weightloss course and I wish all who are reffered all the very best.
Top tip. Ensure you attend every meeting if at all possible and embrace all the advice given , take the support of others in the group and remember you really CAN do this.

Morelife is a really great service because of the staff- I havent had any interactions that were bad. You dont feel judged by anyone, and they are really down to earth .
They have staff that care and work with you to make the small changes that add up to big ones.
Im proud of how far i have come with this programme and I would recommend them to others.

Great with lots of information and support

Good excellent

This course is appalling. A 94 page manual that needs to be printed off to fill in. The usual calorie counting and food diary stuff. Calorie counting hasn't worked for me the past. My instructor recommended 5 portions of fruit/veg a day. Then recommended 3/4 portions of starchy food. Basically eat sugar, very little protein and no fat. They recommended 90g of meat a day. If you take the water out of the meat it's virtually no protein at all. The portion plate is basically a vegetarian plate. I'm disappointed. I waited several months to join this plan and it's the usual stuff poorly presented.

The NHS is being ripped off.

Appalling, what a total waste of NHS money. The most unhelpful unsympathetic company I have ever dealt with. And when I say dealt with, I mean chasing my referral, and only actually speaking to 2 people over a year of waiting and getting a very dismissive and rude response. It is absolutely disgusting that people in need of a service are completely disregarded.
This company should be removed as a provider.

Waste of time nothing different from all the rest this was my last chance to loose weight just needed a little bit of help from the beginning been told didn't given any pharmaceutical help

I have just wasted nearly a 1 year of my life awaiting to find out the outcome of Morelife (UK) Ltd decision as to whether to give me/ or not give me the Wegovy injections. I needed them to help with weight loss as I want to get my knee replaced. They have now, after I have chased them numerous times over the last 12 months, rejected me. My GP referred me to Morelife early October 2024 - so over 1 year ago. The reason he referred me is I am morbidly obese with lots of health issues, but the catalyst was that my knee needs replacing and I need to lose weight before I could be referred to get that done. I did not hear from Morelife until February 2025. I started a 1 year online course early March. Initially we had to meet for 1 hour every week for 12 weeks then once a month. Quite a few of the people of my weekly course formed a What's App Group. Out of that group only 1 person actually ended up getting the injections and every single person has the same low opinion of Morelife and what a total waste to time it is attending their course . Everyone else was rejected. But it took Morelife a year to reject us all. The course if laughable. I learnt absolutely nothing on the course and actually put on weight over the year. If I had been given the injections from the start then I would have lost weight over that year. My mobility is badly affected and my quality of life is affected. I truly feel Morelife is fleecing the NHS of money. I intend to complain about them as they are draining money out of the NHS.

The program is absolutely appalling. I spent the first 12 weeks sitting through online powerpoint slideshows that didnt tell me anything that I, or any other fat person, doesn't already know. It's not that we don't know what to do, but that we cannot implement it- but there is very little in the way of psychological help.

We jump through these hoops because we are told that being obese is a moral failing, that we are the biggest drain on the NHS and yet when we ask for help we are given next to no help.

Joined the Morelife regime after being on the waiting list for 12 month. The facilitator was obviously a past service user with a very strong Nigerian accent and a not very loud voice. On top of that we had non English speakers in the group which required an interpreter, she sat them in front of her, so all anybody else could here was someone chuntering on in Arabic over the top of a already difficult to understand delivery staff. The company proceeded to hand out our personal weight loss diary which we were instructed we could plot our own weight loss journey. Great Idea, however to reduce costs the company saw fit to offer 1 "personal journey" diary to every 3 service users. In one session we had a video to watch, the facilitator could not get the projector to work and carried on with the session using her laptop screen...Sat 15 feet away i squinted at a 14 inch laptop to watch the images while a interpreter garbled on in Arabic over the top of the tiny laptop speakers. i spoke to the company and asked to be moved to a different group to no avail, I asked the company for a personal diary, they didn't have any, I relayed my experience to their area manager who was rude abrupt and sarcastic. I may add the company was trying to sell the idea of gastric band solutions too...Would you take a guess who delivers this in Leeds? having worked in teaching for 15 years i know someone who has a teaching qualification and our "teacher" was hopeless. My opinion is this is just a drain on the NHS and a scam. I asked my G.P for assistance and they said they could refer me back to these jokers.

This company is a leech on the NHS. They were appointed by my local NHS care board at a staggering contract cost of £15m to deliver weight loss management services.

For a program that was due to commence in July 2024, sessions didn’t start until
January 2025. The tier 3 program involved a one hour lecture read from script over a teams call that touches on the very basics of weight loss and dieting. Someone who has been referred for tier 3 weight loss management will have all of this knowledge already.

A handbook was provided in a clunky un-usable PDF format - if you wanted a print version you had to pay £25.

Finally, the solutions this company were deployed to provide (medication pathways to Wegovy etc) simply didn’t materialise. It’s estimated that less than 3-in-15 of the cohort were assessed for medication. The rest were flat out refused.

This company is a leech on NHS finances and the provide ZERO new information or support to those with the most severe weight management challenges.

MoreLife is so morally wrong, I have spent weeks on this course to be basically told there is no help at the end of it. They get you on a teams meeting each week, reading out a page of a 20 page document, telling you the bare basics of dieting! Highly insulting when I have spent my whole adult life not being able to keep the weight off. This company are just bleeding more money out of the NHS and not actually helping! All the platforms you see no real people responding saying it’s helped them. Just reviews on

Started More Life's 12 week course (plus 8 months) five weeks ago. It covers Sussex, a large county and Brighton & Hove. Sarah Rix the NHS commissioner is based at Hove Town Hall, I wonder how much she knows ? So far the Tier 3 service has delivered no weight loss drugs. Drugs that is, like Semaglutide (0zempic) in the form of Wegovy, Mounjaro or Saxenda, which is what I was told I would not only need to reduce risk of death on the operating table, but that I would finally get on NHS Tier 3. Now, it does not look like many of us on the course will get it for a very long time. We have therefore been misled by the service and the GP has been given misinformation as has the Health Secretary, who I shall contact. This information was given to GPs by commissioners within the NHS. We have been led up the garden path and back again for 2 years. So upsetting. So depressing. I am now obsessing about food so much I am putting on weight because the focus in every part of the More Life newly contracted course is about food. More Life is owned by a slim, fit, Professor of Sport and 'obesity'. Theoretically he knows about wellness/fitness but is not fat and has not been. He is connected to Leeds Metropolitan university wellness centre. He does not seem to know obese people get to the point where their brains are hardwired and crave after years of dieting. To get onto a Tier 3 service, which in this county of Sussex was delayed for roll-out by two years, starting only in Aug 2024, requires high level tick box criteria in terms of illness and conditions, BMI and weight to qualify. Waiting lists are very long. The contract for £15million to More Life is over 5 years and Sussex is a big county and demand is high. But beforehand,
people are told they will get the drug they need on Tier 3 as they proved eligibility. Not true. Proportionately, only 150 injecting places over two years are going to be available in Sussex for what will be thousands of clients. The attrition rate is likely to be high because of disappointment which is probably what they are counting on. Now I very much doubt the NHS will get any more money for weight loss drugs because big pharma exploits, and we are facing a crisis with defence spending of huge proportions. Basically this is a £15 million contract to deliver dietary advice in Sussex as a cover for being unable to supply Wegovy and Mounjaro. Diet is the worse thing for the severely obese who are ill and have already been dieting for years and have been on nutrition courses. It just increases food noise. This is precisely why the drugs are a game changer - for they change the chemistry in the brain. It is that chemistry that has been changed over time with dieting. Dieting triggers cravings. Sussex Commissioners based in Hove may think that £15 million will be cheaper than supplying drugs, as demand will always outpace supply even for sick people, as obesity is a major health problem. Smoke and mirrors PR trick. So the NHS in Sussex is really not delivering the NICE approved weight loss drug to the very people who desperately need it. Instead they are regurgitating the nutritional/psychological behavioural information already delivered on Tier 2 by One Life in Sussex, and it is not anywhere near as good a delivery as that was. I went on the Tier 2, lost 2 stone and put it all back on within 6 months of ending the 12 week course. I am beginning to realise deeply how the NHS really does not understand obesity treatment and people who talk about and deliver it are often and quite insultingly, usually slender people who do not have the problem and never had it. Some medical professionals know the damage it does but do not know how to treat it. Stigma about fat is all around and exists within the medical profession. Empathy is rare. Talking about food over and over in Tier 3 repetitions of Tier 2 nutrition information and saying count calories and write a food diary, is just dieting in my book -the very thing that caused the obese state I am in after years of yo yo dieting. Shocking stuff and far more serious than Channel 4 Dispatches has exposed with their discursive and documentary on skinny jabs (TX on 4th March) being given out without proper checks by private 'chancers' on the make. They skimmed over the subject with poor-prescribing stories which was click bait and avoided educating people. Therefore there was very little learning and a major missed opportunity. Food is an addiction to obese people just like alcohol is to alcoholics, but with food you have to eat to live- a trigger. All previous appetite suppressing drugs were dangerous and highly addictive. Semaglutide suppresses while not creating an addiction to the weight loss drug. Again this TV missed opportunity is down to stigma, and probably because non-obese people researched, produced and presented it.