Go South Coast Ltd Reviews 

Now they are the only bus company in the town, they increase their prices as often as they want and skip any bus they want. They never stick with the timetables - especially with m2!

I almost missed my train to London last week. There was a ‘1a’ bus on the timetable and on the app which was supposed to arrive to Boscombe Crescent at 6.44am. As usual, it didn’t turn up and disappeared on the app. The next bus was arriving too late. I had to take a cab and waste £7 to catch my train. I pay for monthly ticket for a reason… They increased prices 3 times in one year but they are less reliable now. They were always bad but they have been getting worse and worse since they become a monopoly.

Yesterday, I arrived at the Boscombe Crescent bus stop at 5.05pm to catch m2. I probably missed the bus which was scheduled for 5.07… Next bus supposed to be at 5.15 but it never arrived. Next bus arrived at 5.25 which was extremely packed. 2 minutes later two bus arrived together - one was empty and the one I took had only 2 people on it! Whoever is coordinating m2 should have been sacked by now! m2 is scheduled for every 8 minutes. You usually wait 15-20 minutes but 3 of them move from Southbourne and arrive at the Boscombe at same time. It’s been like that for 2 years, nothing has changed! I was 15 minutes late to work! When I make complaints, they blame the traffic as if I’m stupid and don’t see their live buses and the traffic online…

This company is full of rude drivers who ignore everyone pointing at the bus stop and decide drive pass. They won’t let you use the bus when they don’t have change for £10 or £20 notes.

They have to hire people who can actually coordinate these buses properly and hire people who will update their app if they will skip a bus or any delays for any reason. It’s 2023 and maybe they should invest on AI and improve their technology.

I have to take 4 buses a day to get to and from work and it is a gamble whether they will turn up on time if at all. When they do eventually come they are ram packed because they have only sent one out of four scheduled buses. Then it takes 40 minutes for a journey that is supposed to take 17 minutes. Everyday it’s the same thing. They are happy to take your money (£70 a month for inner town zone) for sub standard service.The buses are filthy the drivers are rude. They drive past customers clearly signalling and shout at customers when their cards don’t work for their tap on tap off. Dealing with these buses is the worst part of my day but unfortunately there is no other company that does my route. No wonder people would rather drive.

Waiting for 35 minutos for the m1 in Charminster , made me late for my Gp appointment and work !
Then one passed by full! Why 1 bus every 40min at 8am in the morning on workdays!

to the man driving the 13 bus Sunday evening through Winton at 8pm.
Your the nicest bus driver I've ever known.
Thank you for all the positivity. We don't see it enough these days.

what a load of crap. always half an hour late and people have to be at work!
18

I had been up since 5.30am to travel to London King's college hospital to visit my seriously ill son. 12 hours later, Boarded the 5 bus and was told they don't accept £20.00 notes. You take cash, it was all I thought we had. We had to scramble to find the right money. £4.00. Never before in the 40 years of using a yellow or red bus have I had a problem.
Most upset. The driver wasn't at all helpfully.

I went to Bournemouth by train yesterday to watch Kim wild, I needed help with bus times and where to catch the bus
This lovely gentleman bus driver outside the pavilion got off his bus in order to help me on his break to actually walk down to the bus stops to show me .
Now you don’t get many who will go out their way to help . I have forgotten his name but he was parked outside the pavilion
That is why I have given him a 5 star rating and if there were more drivers like him life would be so much easier he is a credit to more buses

I was stood at the bus stop waiting for the bus it was late over ten minutes late so I thought it may of came early and I missed it already so I walked to the next bus stop. I jog as I as I approach the next stop as I can see its now coming I’m at the bus stop at the beginning of the stop before it got there the bus driver pretended not to see me so I took a few steps further and waved again the bus was still and she shrugged her shoulders at me then drove into the other lane I now have to wait another 40 minutes for another bus. Your driver clearly saw me and still had chance to pull in the bus stop she just chose not to maybe if she was on schedule in the first place I wouldn’t of had to rush to the next stop she saw I had a small child with me who had just finished school and she would’ve known we would have to wait for 40 minutes absolutely heartless. This happened on the 6th at 3.30 bus was due 3.16. I admit it was a close call but I was most certainly at the stop with enough time for the for the bus to still safely pull in. Number 4 bus muscliff route, YX64VOB driver was female with red and black spiked hair.

If there was a rating less than 1, I would give them -1. Customer service is appalling and discriminatory, fraudulent company that purposely overcharges every time you use their service. They use "tap on tap off" to overcharge you for journeys that are not the correct price and customer services use this method as an excuse not to refund overcharges. To make this worse, I spoke to a customer advisor called Jane and she was immediately rude and disrespectful, shouting at me and refusing to allow me speak to management. A poor excuse of a bus company, I definitely would not recommend their buses to anyone but if you use them watch their charges closely you will notice they overcharge you.

BEWARE, everytime I get on a service run by go south coast Ltd they try to take money via contact less from my bank, even though my cards are in my pocket and nowhere near there machine, check your bank statements for any go south coast withdrawal and warn your bank these deductions are fraudulent..
If your a pensioner using a card do not put your other cards near there machine, I've managed to block them from my contact less but not before they withdrew 19 fraudulent transactions.

Tried to make me use 'tap on tap off' for payment. I never asked to nor consented to this method of payment it's a pain in the backside. I don't wish to use a payment method where I have to get my card out twice and may be charged more if I forget, no doubt a money spinner for More buses, convenient for them not me. In future I will use cash he every time to avoid it. I decide on my method of payment not More buses.