Moss Motors Reviews 

Should have read the reviews before I placed an order. I had the same problem as other when ordering a "$649 complete exhaust". A $4 part (flange gasket)was not included. A part in the middle of the system. Had to order extra parts to get to the $10 minimum purchase. Then they only shipped the parts I didn't need and the needed part took over a week. Bottom line: I can't depend on Moss Motors to provide the customer service that my customers demand. Not a place for professional shops to use.

I had to return an MGB car cover because it didn't fit easily around my two side mirrors. My refund was only the cost of the cover, not any of the shipping. So I ended up paying almost $100, nearly the cost of the cover, in shipping. Needless to say, I will not be buying anything more from them in future. Couldn't there have been some sort of compromise on these charges? (Apparently they preferred to lose a long-standing customer?) After all, I didn't return it for some trivial reason. The cover didn't fit my car.

Just a little disappointed. I had purchased a exhaust system but I had forgot 1 more part. So I called the next day to see if I could add just 1 more item and include it with what I purchased the day before. They told me the exhaust system was already shipped, which I know was false because I hadn't received a confirmation that it had been sent yet. So the moral of this story is, for a 89cent product, I had to come up finding were to spend $10 on. The sales guy was a little cockpit too.

I have ordered over 2000 dollars worth of parts to complete my 1960 mga , trim , rubber kits , lights parts to rebuild my windshield frame I have not yet had a piece go on the car that has not had to be modified in some way shape or form. I have had to rebuild old used parts because new ones from moss just will not fit . I bought the windshield frame mounted mirror kit only to find the main part of the kit the bracket aims the mirror mount so 95% of your upward mirror adjustment is used just to see the back of the car they could have angled the bolt holes to actually aim the mirror bracket straight back.
The upper corner brackets look beautiful but are much to thick to fit inside the frame and the pins for the top are a full 1/4" to short , I've compared them to 4 sets of oem brackets and only 1 of the side bolts even came close to fitting in the original holes . I would suggest moss deliver these parts the right thickness to fit the frame with the right pin length for the front top bow and just drill the top frame holes and leave the side holes to be drilled and taped by the end user
The handles (windshield support brackets) had to be heavily reworked where they mount to the windshield as a proper windshield assembly screw would not even pass through the holes provided the bolt centers on the brackets just barely allowed me to mount the bracket rather than allowing for adjustment as the original brackets do . I know these cars are old and not built with cnc equipment but when I compare old parts from several cars know to be original those parts are all very similar and not even close to the new moss parts the rubber parts are almost all oversized except the taillight plinth pads which are actually to narrow and poorly finished on the edges ( moulding flash all around) I am not a first time builder but have had over 160 cars at least 40 of which where full ground up restos . Moss has a great opportunity to make these cars that they supply parts for beautiful and functional and fun to work on ,they just need to provide the customer with quality parts that fit Richard Cooke

Customer service is terrible! They’re great if you’re buying, but have a problem snd there’s always someone else they have to speak to to resolve an issue! Customers expect better service these days!

Their shipping prices are ridiculous. I have purchased a few products from them and the shipping for a $20 part that is small and plastic was $24. They claimed it's because I live in Hawaii. I ship items back to the mainland and it doesn't come close to $24.

I was charged almost 10% "sales tax" on an order shipped to Florida. The company's site states clearly "By law Moss Motors must collect sales tax for orders shipping to California and Virginia."

This is on top of many parts poorly made in non-US or UK countries.

4 email contacts to the company, NO response at all. As others have said - horrible customer service. Their business philosophy must be "We have it, you need it, deal with it".

Worst customer service ever.
Shop anywhere but Moss Motors!

Poor customer service. After spending nearly 30k on a resto project, was refused return of one, and purchase of another, more expensive metal part, because I was past “official“ return time period. Was informed by “sales manager of 25 years” that he didn’t have authority to okay the return. That alone says a lot about their customer service commitment . I’ll source parts elsewhere. They have lost an excellent customer.

Moss has a terrible customer service, I recently bought a new rack and pinion for my 80 mgb and when I opened the box the part was defective and unsafe to install I called and explained the problem expecting to get a return label and they have been giving me the run around and no return label, they have no concern for customers safety or satisfaction. They are a terrible company and I suggest never doing business with them...they suck...go to amazon or rock auto..

great service from Albert and his crew. It was very reassuring to deal with such lovely, honest people who were in no way pushy. Albert was a true gent and very patient in answering my many questions. My purchase was well priced and I would certainly recommend Moss Motors