motiongrey.comReviews 

One of the motors in my desk recently stopped working. Since then, ive contacted MotionGrey's support team SIX TIMES (over 5 weeks) with no response other than "our support team will look into this and get back to you as soon as possible". I've now had a desk that is stuck in the lowest position for a month and a half, with no way to fix it, and no way to actually place a warranty claim.

If I had any idea how awful this company was, id have bought elsewhere. Steer clear.

***AVOID AT ALL COST***
Terrible experience overall, the delivery of my order took over a month and was only partial, the remaining items still being missing almost 2 months since the order. I did many follow ups, both email and phones with the customer support, and nothing is moving, items are still missing and no apologies whatsoever.

Never respond to email bestbuy send one email i send two email still no respond that make two week

I purchased a Motion Grey office chair in May 2025 and was initially hopeful. Within the first 30 days, I noticed the seat foam starting to thin and flatten, and even mentioned this in my early product review. Over the following months, the cushion developed a visible dent line and the foam underneath became discolored and compressed, which is not normal wear for a chair only a few months old.

I contacted Motion Grey support directly on Oct 27, Oct 30, and Nov 3 with photos and a clear description of the defect. I received no reply at all—not even a basic acknowledgment.

I then filed a BBB complaint on Nov 16, giving them additional time to address the issue through an official channel. As of Dec 2, the complaint remains unanswered, and Motion Grey has still not contacted me.

For a company that advertises a warranty, this complete lack of support is unacceptable. The seat foam failure happened well within the warranty period, and the silence from customer service speaks for itself.

I would not purchase from Motion Grey again and cannot recommend them based on this experience.

Worst experience I have ever had with a company. Shipping promises were complete lies and it took me hounding a third party, BestBuy to finally get a response from these people. Really makes me question BestBuys decision on partnering with them. Absolutely horrible. Hope I get my refund but honestly who knows

They never even shipped my chair, and all I got were useless excuses week after week. Not a real business.