Motomillion Reviews 

I returned my order (#83290) and the package was delivered back to them — DHL tracking 3113575043 proves it. So right now, Motomillion has the products AND my money. Both.

Their rep Emmanuel told me by email on August 31st that the refund would go out "that same day." It never happened. When I followed up, the story suddenly changed. Now DHL was the one refunding me? I bought from Motomillion, not DHL, which makes zero sense. After that, they just stopped replying to my emails completely.

A month into this ordeal, and their customer service just promises, stalls, changes the story, and then ignores you. I've now been forced to open a dispute with my bank.

I'll update this review if Motomillion ever resolves this. Avoid this store. Not worth the risk.

Extremely impressed with how quickly my order arrived. Everything was packed securely with real care to prevent any damage. Premium parts and hassle-free service. Highly recommend!

I previously left a scathing review of Motomillion but, they contacted me and resolved the issue. I only give 4 stars because I did have a previous issue with customer support but, they did go the extra mile to sort this out and I DO appreciate that.

The absolute best motorcycle parts, quality and customer service are second to none!

Loved the videos on YouTube, and was instantly hooked by the way you can tell it's ran by a real enthusiast. I've placed around 5 orders by now and it has only been a couple of months, and I get the best communication in the game. It's very refreshing, especially for a local U.S company based in Miami. Will be placing more orders, in the future, especially when I get into the carbon fiber spree! 10/10

Fast shipping and great service. Ordered a bunch of parts including carbon fiber and exhaust system for my Panigale V2 after watching their Youtube video. Received my products pretty fast even though I am in Canada.

When I had a question about an item I received, they answered my question better than my local dealer could.

Very happy with my purchase!

I bought a fuel cap for a Ducati Diavel V4 from this site. They sent the wrong cap due to a shipping error. In the end, I paid for both the initial delivery and the return shipping, and they also deducted half the cost because the original packaging was missing—even though that packaging had been ruined by the sender's poor packing job. Dealing with this site was a completely negative experience that cost me money. I strongly recommend avoiding this site; there are plenty of alternatives. Do not do business with them!

I placed an order yesterday for a full system exhaust, and the website clearly showed that it was available and not out of stock. I spent over $2,000, only to get a call the next day saying they did not actually have it. They first tried to offer me a different brand, then later said they did have the exhaust I wanted, but only the titanium version, which brought the total close to $3,000.

Honestly, 0/5 experience overall, except for the communication because they did answer and follow up. However, they did not offer a fair discount or a good deal to make up for the mistake. Because of poor inventory management, they basically lost a $2,000 sale.

This was my first and last time ordering from them. Not worth it, and I’m very disappointed. FastLaneD spoke highly of them, which is why I decided to purchase from them, but after this experience, I would say stay away or at least call first to confirm availability because their online inventory is clearly not accurate.

Purchased a set of forged aluminum wheels from Motomillion that I had my eyes on for a while. Made the purchase recently and my order was almost immediately cancelled and Manny himself emailed me asking for another ~$400 on an item that was already >$3000. He had stated that the pricing on the website was incorrect and I would need to repurchase. He made no attempt to offer any other solution and blamed tariffs. While I'm sympathetic to the fact that tariffs have increased the cost of many items, he had stated that the wheels were in fact in stock. It seemed as though he purchased these wheels pre-tariffs and was attempting to squeeze more money from me. Even if that wasn't the case, it is not my fault items are listed with incorrect pricing. I took my business to Superbike Unlimited and I recommend others do the same.

Motomillion has been a great experience from ordering to customer service to return. I really have to give credit to Emmanuel has most definitely exceeded all expectations thank you for all the help )

Nul !! 2 mails envoyés pour avoir des réponses sur un produit acheté …jamais eu de réponse ….des vendeurs de bananes !!

Horrible Customer Service
They advertise they price match,
but when you bring a better deal, they say they dont price match that website and then cancel your order

Complete lack of communication. Really seems like they don’t care. It’s like pulling teeth to get a tracking number.

I’ve had one of the worst experiences ever with Motomillion. My order from August was never delivered, and multiple items were never even shipped. Despite USPS confirming tracking errors and lost packages, Motomillion (through their reps Emmanuel and Hector) has repeatedly refused to either reship or refund me.

Instead, they hide behind an “insurance claim” process that has nothing to do with the customer. Even more outrageous, they’ve lumped items that were never shipped at all into this claim — which makes it clear they are using customers to file claims and profit, rather than fulfilling orders honestly.

I was even told I should place another order while waiting for the claim. That’s not customer service — that’s a scam. The responses I received from Emmanuel and Hector were copy-paste excuses that ignored the facts I provided and contradicted themselves multiple times.

Motomillion is not a trustworthy company. They refuse to take accountability, they stall refunds, and they try to make customers carry the burden of their broken shipping and insurance schemes. I strongly warn anyone considering them: do not order from Motomillion.

If anyone would like to see the full email thread, I’m happy to share it. This company has no defense on this.

Loved the guys (mani?) videos on YouTube. Decided to order $4500 worth of parts for a new bike as I prefer supporting local business. Paid $300 for overnight shipping. I confirmed via incoming call from them that: no problem, everything in stock, would receive the following day, they would pack the order immediately to get out same day and high likely hood will receive the next day.

Next phone call that they needed a credit card authorization form because $4500 is above the average order. Seriously? High end motorcycle parts supplier offers overnight shipping but then makes you fill out forms to get your order. Filled that out within 30 minutes, confirmed order still going out and everything in my order was in stock.

Next phone call that half my order was drop ship and not in stock. I confirmed twice before it my order was in stock with the exception of a belly pan which would come weeks later. If they didn’t blatantly lie to me, their incompetence is showing.

Then within an hour saying okay, I receive daily email and phone calls for days saying they didn’t receive credit card authorization form. I already filled out their document, within 30 minutes of receiving it, sending them pictures of multiple forms of ID and credit card. Personal info these clowns are collecting and storing which is against all visa/mc terms of use.

These guys are in Miami- keep in mind that Florida has the lowest education rates in the entire US which explains why everyone I spoke to or emailed with is sharing 1 brain cell between them. Complete incompetence. Had to call credit card company to get money back.

Avoid and find your parts at another small company. This is mostly a drop ship company that has a fairly poor reputation online. If you can wade through the BS and you’re patient you’ll get your stuff. But other reviews on BBB complain about receiving used items (returns probably.) and you’ll have to wait weeks if they don’t stock. I deep dived into their reputation after my experience and found far more negative comments than positive. Not fair to call them scammers but pretty close. They had me send multiple forms of identification and pictures of my credit card front and back… all for them to never send my stuff. Even the stuff that was in stock.

Oh boy. It took over a month to receive the wrong item. When I purchased the item there was no information about it being backordered (unfair business practice).
The item they have posted (part number & photo) that I purchased is different than the item I received. Their excuse? It's a new design from the company. It doesn’t matter if it’s a new design (not the case), if you would have had this item posted I wouldn’t have purchased it because it's not what I was looking for. It's clear misrepresentation on their part and they refused my return because I opened the part and tried to install it in the hope that it would work, which it didn't. The part was not damaged in any way and I had all the original packaging.

Bad experience in buying with those guys, they sell and do not have the products for immediate delivery ... it takes 4 weeks! Emmanuel needs to take a course on how to treat the client better Not even!!!

Great price, immediate shipping, and an overall stress-free ordering process. They are now one of the first places I'll be checking for parts.

Ordered a week ago. Didn't get a confirmation mail or an order number. Still no news about any processing or shipping. No answer form customer support. Don't order here.

From inquiring about a carbon fiber bellypan to arrival took less than 7 days. I emailed them to see if an Ilmberger bellypan would fit my model year, and heard back from them that day. Ordered the part on Saturday, received tracking on Monday, and received the part on Friday, double boxed!
I must admit I was concerned due to previous reviews, but after covid there have and still are supply chain issues. I'm glad I decided to give them a try.