It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Toon meer
Bedrijf heeft geantwoord
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I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Toon meer
Bedrijf heeft geantwoord
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Toon meer
Bedrijf heeft geantwoord
Price wise was untouchable, in this day and age, that’s what people are looking for, fair and good value options. Motor Vision certainly provided that.
Bedrijf heeft geantwoord
4,4
Uitstekend
2K reviews
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Antwoord van Motor Vision Insurance
Hi,
We're glad to hear our online process and pricing met your expectations. We appreciate your feedback!
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
We're so pleased to hear you found our pricing excellent and our coverage satisfactory. Thank you for taking the time to share your positive feedback with us.
Kind Regards,
Chloe
Motor Vision.
Quick and easy to set-up on line.
Quick and easy to set-up on line.
Good price and comprehensive cover
4 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our online setup process quick and easy, and that you're pleased with both the price and the comprehensive coverage. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Able to get a quote renewal but it was…
Able to get a quote renewal but it was cheaper to re-apply for the same insurance via Supermarket.com
Problems as both my old and new policies are on the app despite the old one expiring last month
6 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We appreciate you sharing your experience with us. We understand your concern regarding the pricing difference you found and the old policy still appearing in the app. We are actively working to improve our systems to ensure policy renewals are competitive and that expired policies are removed promptly. Your feedback is invaluable as we strive to enhance our services.
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear that your experience with us has been smooth and positive. We appreciate your feedback!
Kind Regards,
Chloe
Motor Vision.
Great renewal price when others seem to…
Great renewal price when others seem to pull figures out the air which was £150 more than motor vision offered.
Online application easy to follow
6 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We are delighted to hear that you found our renewal price to be excellent and our online application process straightforward and easy to follow. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
We're so pleased to hear that you found the renewal process straightforward and the pricing reasonable. Thank you for sharing your positive experience!
Kind Regards,
Chloe
Motor Vision.
Outstanding service - Customer service agent Emily was very…
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly .
Great service , which is rare these days .
I am 100% satisfied , wish there were more like Emily .
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
We are so happy to hear about your positive experience! It's wonderful to know that our team member was efficient and provided you with such great service. We truly appreciate you taking the time to share your satisfaction. Your feedback is very encouraging for us.
Kind Regards,
Chloe
Motor Vision.
Local vs Total (did you know?)
I have tried to make my first claim on this insurance policy and its on breakdown recovery but what the small print and they didn't tell me when I took up the policy was that the LOCAL breakdown doesn't mean from home as that is apparently called TOTAL breakdown. That's less than transparent and I am very unhappy about this.
8 februari 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that you were disappointed with the breakdown cover provided and understand how frustrating it can be when the level of cover does not meet your expectations at the point you need to make a claim.
We appreciate that policy information can sometimes be overlooked during the purchase process. However, full details of the breakdown cover, including the different levels of assistance available and any applicable exclusions, are provided for review before the policy is purchased. The level of breakdown cover selected is also chosen by the customer during the online application.
We are sorry that this has caused frustration and appreciate you taking the time to share your experience. Customer feedback is important to us, and we will use your comments to review how we present policy information to help ensure it is as clear as possible for our customers.
Kind regards,
Molly
Motor-Vision
I ask for a NCB confirmation
I ask for a NCB confirmation. They tell me I need to cancel my policy to get one. Then they charge me 75 pounds for the cancellation fee.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear about your experience regarding your no claims bonus and understand how frustrating this situation may have been.
We previously contacted you to request your policy details so that we could fully investigate the concerns raised in your review; however, we have not yet received this information. We would very much appreciate the opportunity to look into this matter further and work towards a resolution for you.
Please contact us via our website leaving a feedback form with your policy information, and a member of our team will be happy to review your concerns and provide any assistance possible.
We look forward to hearing from you and resolving this matter for you.
Kind regards,
Molly
Motor-Vision
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you found our service to be of superb value. Thank you for sharing your positive feedback with us!
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that you experienced a long wait when trying to contact your insurance provider.
We understand how frustrating it can be to spend time on hold, particularly when you need assistance with your policy. Please accept our sincere apologies for the inconvenience caused.
We appreciate your patience and value your comments, as feedback like yours helps us identify areas where service can be improved. We are continually working with our partners to ensure customers receive the support they need as quickly as possible.
Kind regards,
Molly
Motor- Vision
Antwoord van Motor Vision Insurance
Hi,
We are so glad to hear that you found everything easy to follow and that we were able to answer your questions effectively. Your positive feedback is greatly appreciated.
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Motor Vision.
Great quote
Their quote was so much better then all the others, I just hope they provide good services if something were to happen, other then that they were good for getting brilliant quote to insure my car
1 maart 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you found our quote competitive for your car insurance! We understand your hope for excellent service should you need it, and we assure you that we are committed to providing reliable support. Thank you for your positive feedback.
Kind Regards,
Chloe
Motor Vision.
App is handy, good insurance for older vehicles
App is handy. Customer service was decent, although took a while to get the right question answered. Great insurance for near classic cars
6 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear our app is handy and you found our insurance great for classic cars! We appreciate your patience with our customer service and are always working to improve response times.
Kind Regards,
Chloe
Motor Vision.
Cancellation fee extortionate.Due to unforeseen circumstances I was unable to deal with cancellation until day before it renewed
Cancellation fee extortionate.
6 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We're sorry to hear that you were disappointed with the cancellation fee.
We would like to clarify that our £55 cancellation fee is clearly outlined before a policy is purchased and forms part of the policy terms and conditions. Customers are required to review and agree to these terms before proceeding with the purchase, ensuring that the fee is transparent from the outset.
As an insurance broker, cancellation fees help cover the administrative and operational costs involved in arranging, amending, and cancelling policies. These costs are incurred regardless of when the cancellation takes place and include work carried out by our team and associated processing requirements.
We appreciate that unforeseen circumstances can sometimes delay cancellation requests, and we understand your frustration. Thank you for taking the time to share your experience, as customer feedback is important in helping us review and improve our service.
Kind regards,
Molly
Motor- Vision
I note that you have debited my bank…
I note that you have debited my bank account in the amount of £637.74. without my instruction or my authorisation.
This is a disgrace and you need to rectify immediately
27 juli 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback. We appreciate that you were concerned about the debit of £637.74 from your bank account.
We can see that you have since spoken with a member of our team regarding your complaint and that a resolution has now been reached. Thank you for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Kind regards,
Molly
Motor- Vision
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS — AN ABSOLUTE DISGRACE!
This has to be one of the most utterly incompetent and customer-hostile businesses I have ever had the misfortune of dealing with.
Trying to actually speak to somebody is an absolute nightmare. Their chat, WhatsApp and telephone services seem almost deliberately designed to prevent customers from getting through to a human being. I wasted most of an entire day trying to get hold of someone. And then, to add insult to injury, their chat is cancelled if you don't respond within a pathetic ONE MINUTE AND FORTY SECONDS. What sort of ridiculous customer service system is that?
I took out a Classic Car Insurance policy with them, only to subsequently discover that they couldn't cover my next vehicle because it was considered too modern. Fine — things change, so I cancelled the policy within the 14-day cooling-off period.
That's where the real joke begins.
Despite cancelling within 14 days, they still took money from me in fees and a charge for the period of risk/cover. After the complete nightmare of trying to communicate with them, being charged on top of it was the final insult.
The whole experience has been an absolute shambles from beginning to end. Non-existent customer service, ridiculous communication channels, impossible-to-reach staff and charges that leave you feeling completely ripped off.
Quite frankly, I have never experienced such a circus trying to deal with an insurance company. They were more than happy to take my money, but actually getting someone to answer a question or resolve an issue? Apparently that's asking far too much.
My advice is simple: steer well clear. There are plenty of insurance companies out there — why put yourself through this level of aggravation?
An absolutely appalling experience. I wouldn't touch this company with a barge pole.
6 augustus 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We apologise that our communication channels and service levels did not meet your expectations. We understand how important it is to be able to contact us easily and receive prompt assistance, and we are sorry that this was not your experience.
We are also sorry to learn of your concerns regarding the charges applied following the cancellation of your policy. We recognise that this has added to your dissatisfaction and appreciate why you feel disappointed with the outcome.
We take all customer feedback seriously, and as a result of your review, a member of our team will review the details of your case and the circumstances surrounding your policy cancellation. Once this review has been completed, we will be in touch directly to discuss the matter further and determine whether there is anything we can do to assist.
Thank you for bringing your concerns to our attention. We apologise again for the frustration caused and hope we can work with you to address the issues you have raised.
Kind regards,
Molly
Motor- Vision
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear that you found our product quick and simple to use. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision.
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