Motorama Reviews 

I had a great experience with the lovely ladies at Motorama. It was great dealing with women that were friendly and not your typical pushy sales people. It was easy and everything was perfect.

The BEST customer service I have received for a very long time!
MANY THANKS Kevin Watson for all your help in delivering my drive away Nissan Pulsar Hatch within 24 hours of my seeing it! Much appreciated Kevin- you truly went above and beyond my expectations!!
Won't hesitate to send anyone looking for a car your way.

Took my Equinox there yesterday for its 1st service and they were super fast and super friendly. Even had my car cleaned and ready and hour before which really helped me with my days schedule. Iain was great.

George K

I must say that I was a little disappointed with the experience.
Positive - went the extra mile to provide additional services as requested, no pressure sale
Negative - poor communication from sales staff, money still owing from January sale, multiple follow ups on my behalf with no definitive answer. Departmental staff not communicating with each other regarding my requirements. Poor experience on collection

Lovely service at brownsplains motorAma especially their sales executive Jason very nice and patient with our new car needs. Happy to answer any question we had.

No pressure salesmen. Informative and helpful. Process was easy. Recommend Mick Rooney who was my salesmen.

Kevin made the whole sale process quick and simple. He clearly and honestly explained every step along the way.
I was very happy with the final price and quality of the vehicle.
I have no hesitation in highly recommending Motorama to anyone wishing to purchase a vehicle.

John & I purchased a new Outlander off Phil Gith this week and would love to recommend Phil and the team at Motorama Mitsubishi Springwood to everyone. Phil was very helpful, explaining all the features of the vehicle, offering to pair my phone and giving us hints on getting the best out of the Outlander. Jo, the Business Manager, had the finance and insurance all organised for us very smoothly and was a pleasure to deal with. The whole process of purchasing the Outlander was amazingly easy and the Outlander itself is soooo nice, we should of done it ages ago.
Thank you Phil, Jo and the Team at Motorama Mitsubishi Springwood

Our salesperson Shanan appeared knowledgeable and was friendly, however we felt very uncomfortable about the strong, deceptive sales tactics employed in an attempt to get us to go through the internal finance option. On numerous occasions we were told that we would be able to get our new car faster if we chose internal Motorama finance. In our initial discussions, Shanan told us that Motorama finance means you can pick up your car within a week, but all other finance options from elsewhere usually takes weeks longer - this just isn't the case. In a latter instance, we were told we could pick up the car on one day on the assumption we had chosen the Motorama finance option, and when we advised we had sought finance elsewhere and already had the funds available in our account ready to provide to Mitsubishi Motorama we were told that suddenly the car wasn't available until a week later...after we pushed back on this, the car became available earlier. We found this extremely misleading and in fact deceptive in an attempt to get us to go via Motorama finance, which actually was significantly more expensive than going through our own bank, and no faster in providing finance.

We were also very angry about how the Motorama finance option was presented by David. We were given a total fortnightly payment, with no breakdown of costs. When we asked for specific costs such as establishment fees and ongoing monthly fees, we were met with an annoyed response, and he just pointed out that it was all included in the fortnightly repayment. We were told that the only way we would get that information provided to us formally in writing was to apply for the loan. We were able to get the information verbally from David, but had to question him a number of times. All fees and charges associated with a loan should be disclosed upfront at all times. This seemed to us to be misleading and deceptive conduct, and we have considered reporting it to the ombudsman, and still may.

Overall, while we are happy with the vehicle that we purchased, the whole experience left a bad taste in our mouths and we certainly will not be recommending Mitsubishi Motorama Springwood to any family or friends. It really has played up to the cliche of car salespeople being dodgy and has not been a pleasant experience.

After we had a very unpleasant experience with Mitsubishi Barton’s at Capalaba i was kind of going off the idea of buying a Mitsubishi even thought I really liked the car. My neighbour suggested I go to motorama as he had bought a car through them and was impressed with their service. Still cautious I did pop down to see what they had in stock. Got a fantastic car salesperson Nikki who was just great to deal with. The sales manager also took the time to come and see me to introduce herself and see what she could do to meet our sales needs. We gave our realistic finances and what we were after and what we had to trade and a deal was do without any issues. Something Barton’s could not even get close to. We were treated with respect and courtesy and in particular we were most impressed with Nikki humour throughout the experience. She was very human, real and honest. A complete opposite to the experience I had 5 days prior at the other franchise.
Thanks very much Nikki and Lisa / motorama most impressed. We would be supportive if you wanted to post our comments as we have told all our contacts of your great service Byron and Carly

Excellent customer service, car was delivered to my door over 100k from the dealership and I love my new car. Craig (salesman) took the time to show me the features of the vehicle and when I discovered one of the keys was damaged, organised replacements.
Highly recommend to anyone looking for a new car.

Hayden was happy to assist us with everything we wanted and needed. He helped us find the perfect car, which is we new was hard to find. The feedback he gave us was honest and succinct. Everything that he said was to be done, was done. He was always and pleasant and genuine to deal with. I would be happy to deal with not just Motorama again, but I would insist on dealing only with Hayden. Genuine and real people are hard to find nowadays.

Everyone at Kia Motorama were wonderful and i’m very happy with my car purchase

Sam was very helpful. Nothing was too much effort, as he brought the car to me for a test drive and kept the car while we had our driveway repaired. Very knowledgable and flexible.

Great service from my first contact, through to finance team and delivery. No hard sell, just great service, clear and honest advice. The whole process was clear and great introductions to the service and spare parts teams. Really recommend that you visit Motorama Mitsubishi if you plan to buy a Mitsubishi. Thanks again team!

Awesome experience! This is our second car purchased from Motorama Mitsubishi Springwood in the last 3 months and couldn’t be happier. Super easy no stress purchase all thanks to Dale, he was great always was helpful no matter what and a very polite, mature young man. Would happily recommend buying a car from you guys again and look forward to seeing you guys at service time and getting some upgrades soon.

Jordan, Kayla & Chris were fantastic to deal with during the purchase of my new Rio. Jordan was down to earth, upfront & gave me a great deal on my trade & purchase price. Kayla was a pleasure during handover, she was extremely helpful & knowledgeable. Chris was fantastic throughout my finance application & made the process simple & pain free. I love my new car & would highly recommend Motorama Kia!!

Jordan and Tahlia? were very knowledgable, patient and helpful. Trust is very important for me and I felt comfortable with them and their advice.

Cheer
Megs

My 2nd time to buy a car here in this dealership and they never disappoint and fail me with their service. Dale was very helpful and knowlegable and the whole staff and crew were friendly and accomodating. Application was smooth and easy. If I could rate them more than 5 stars I would. :)