Motorpoint - Coventry Reviews 

We had excellent customer service, all aspects of sale fully explained.

Turned up, car had rust patches and a punctured tyre and was supposed to be ready to collect. Have spent a month chasing my deposit return.

Christopher in the Derby Office and Ash at the Coventry site were instrumental in our decision to buy, you can’t put a price on decent honest staff with friendly personalities, great we could do so much on line but human contact at the end if the process really made it for us

Traveled over 270 miles, had seen video of car that looked good, was offered a great price on my PX, got to branch quite honestly expecting it all to go wrong, but no, everyone we met were helpful and obliging, drink on arrival, introduced to Ash, who made us feel welcomed and comfortable, and is a absolute asset to Motorpoint Coventry, quite frankly can’t think how they could have made the experience any better, I change my car often, and generally have a low opinion of car dealerships, but this was a pleasure from start to finish.

Experience at Motorpoint was great. They not only have great cars in amazing condition but when you walk in it’s very relaxed staff let you wonder and look at the cars in your own time. I went to the Coventry branch and dealt with Mathew he knew what he was talking about and assisted us through every step. Would defo recommend and come here again to get cars in the future to :)

Avoid …Shocking .. Sold my car to Coventry branch, after 20 days they hadn’t settled the finance, several phone calls, difficult to get hold of, asked for reference number and bank details they had sent money to and still no evidence from them that they have paid.

What a pleasant experience my wife and i enjoyed during a recent visit to Motorpoint car sales on 07-07-2025. Looking to exchange our family car.
We were greeted with courtesy,made to feel welcome and was very pleased with the whole transaction. We were greatly impressed with the service we recieved.
Special thanks to H for his kindness and patience.

Amazing service from motorpoint! First time buyer here! Hawdung and the team went above and beyond when I bought my new car! They replied quickly to emails, phoned me to help me reserve. Visited coventry the next day, able to test drive, they are not pushy, able to answer any questions. Deposit paid. Picked up week later but could have taken same day. Quick easy to sort online paperwork, no hassle!
Part exchanged my car, they voluntary gave me extra £200, even without seeing my car.
Amazing service! Would definitely recommend. Thank you!

Matt was absolutely wonderful he was courteous..knowledgeable and extremely professional and dealt with all my questions perfectly..

Great service as always. Always buy my cars from Motorpoint.

Ali was our sales executive who met us when we arrived for our appointment. He showed us around the car and explained everything well to us.

Great sales person very nice welcome very punctual and more importantly great car

Collected our new car, and was very pleased with the service. The hangover was very smooth, the salesman handling the paperwork was very warm and welcoming. Would definitely recommend and come back in a couple of years.

AWFUL! they took my car and gave me a faulty car and repeatedly failed to fix it. After 2 months i tried to reject at which point they ghosted me. Head office did the same. Bullies! They are also not registered with Motor ombudsman so if you find yourself in same trouble you have no legal recourse. I now have no car while still paying for it while they ignore me.

Reponse- Resolution i am happy with is not quite the term! You did as little as possible and caused me ALOT of trouble. Had no car for weeks because of you. I still recommend nit going motorpoint. Customer service is easy when all goes well. When it goes wrong is the true test. You failed! Bullied me, resolved the issue as slowly and with as little accountabilty as possible. Made my life hell for 2 months. Luckily i went to a reputable dealership and am now in dream car. Did not make car buying easy, did not provide good care after i bought car! Disgraceful. Also to this day after 3 formal complaints i have never received a call, an apology or acknowledgement from Motorpoint about what happened which indicates they don’t really care about customers at all.

Ali was really helpful, informative and patient when it came to helping me find a new vehicle and processing my old one!
Would recommend him and the Coventry branch for any future customers!
Thank you!

The biggest selling point for me was when I walked into the showroom I wasnt mobbed or harrast. I was greeted then left to walk around at my own pace which was perfect. Victoria Miller was brilliant not only did she have the answer to my questions but she was also honest it really felt like she was trying to help not just make a sale. The customer at the time and since has been second to none. On a whole I would definitely recommend motorpoint Coventry to anyone

Friendly, helpful, flexible, going extra mile to make it happen for us. Licensing to our needs. Very good customer service l am happy with the service.

I really enjoyed that I was able to view the cars without any sales pitch. Test driving was straight forward and again no pressure to purchase.
Once I decided on a vehicle, I was taken through options carefully and at a pace that suited me. Excellent manners and staff listened and managed points I raised effectively.

Great service all round! Would highly recommend thanks Wajid, Graham and team!

A new customer to Motorpoint. Needed a small reliable car to replace a really old car (so needed something I could get used to easily). Found a Fiat 500 - low mileage, fairly new, good condition.
Matt the sales person was there if we needed questions answering and explained the process, but kept a distant while we looked around and no ‘hard sell’.
Information, paperwork, process - all very straightforward and professional.
Very pleased with my new car - easy to drive and enjoying modern features :-)
(As my old car was over 20 years old!)