Motorpoint - Newport Reviews 

I would like to add firstly that Chris Kettle was a true professional who sold the car to my daughter seamlessly, added additional warranty and maintenance plan and was a joy to deal with. His line manager Michael can only be described as a disgrace! Simply should not be in a customer facing role. This individual ruined a young girls first car purchase with an arrogant, incompetent and clearly unaware of any customer experience competency. I am sure Motorpoint are not so proud of this individual but one bad apple ruins the crop! I feel he should pay the bonus that Chris will now miss out on due to a poor review - I would be interested how Michaels colleague pulse feedback results would fair?

Chris was great from start to finish.made the whole process of buying my Puma st straight forward.I was a bit sceptical about going into a pcp deal but he explained it all perfect and Put together a great pack with a extended 3 year warranty I was happy with.Car was perfect as well! really happy with it.Will be returning again when the time comes.

Rhys was very efficient and friendly he made the process of buying a car easy

Efficient, helpful and competitive pricing

Josh at the Newport store was so helpful as was Precious in the Sales team in Derby, I can't thank them enough and I can't fault the service from Motorpoint team 1 bit.

Great advice. Not pushy.

Tom at Newport was very helpful and patient, I ordered the car from another branch and when I went to collect/view the car it was not entirely as described in the advert, the interior was not leather but the cheaper sensatec and the car mats that the advert said were included were missing, however other than that the car was in good condition. Tom was very patient and looked for alternatives that were on site

Collected my 4th car from Motorpoint Newport. No issues at all!

Excellent choice of cars staff friendly and very helpful customer service helpful back shelf missing but ordered and delivered it quickly. Thanks very much

Support and info all the way though ,
Car was perfect.
Joel guided me through the process with patience and understanding.

Tom the salesman was very good

Car , Tucson Hyundai, registered 24 May 2021 and sold by motor point (for £21k) as having a manufacturer warrenty until 24 May 2026,car purchased on this basis with an extended warrenty 2026-2028 also purchased. When engine gave up in the motorway, and stranded with unwell relative for 8 hours in early May 2026,before the end of the manufacturer warrenty and before the start of extended warrenty, garage declined the repair under manufacturer warranty due to no evidence in car service book of service done after 10k miles and first one done at 21k miles by motor point only therefore sold with warrenty that was in fact void in the event of engine failure,according to garage. When we emailed and then went to see motor point, we were advised the was no customer services or manager available and the young sales person we were instead directed to could only offer to email to see if there as any record of earlier service history and suggest we contact the extended warrenty people, despite telling him the incident happened before the start of this extended warrenty sold by motor point, but within the manufacturer warrenty,assured by motor point at point of vehicle purchase was valid up to the start date of extended warrenty although they knew full well there was no stamp in the book for service done as per manufacturer guidance regarding warrenty but did not advise us this could make manufacturer warrenty void, we only found this out when garage presented us with £10k estimate to repair car as Hyundai declined warrenty due to service history. Is this award winning customer services? No manager available and no customer services available to advise or assist now they have money for car and the extended warrenty.Meanwhile the car is in Wessex garage who have said they will now charge us daily storage until moved,as well as the cost of diagnostic report, as unable to repair under warranty. Is this the award winning standard of customer service they write about on their website?

After driving around all day looking for a new car , we stumbled across motorpoint newport , they had a huge choice of low mileage car that where well presented , we spoke to the salesman , who told us they didn’t have exactly the spec we required there but they had one in the group , he let us drive one nearly the same to see if my wife was happy . She was and we arranged to get the one we wanted delivered to Newport and collected it the weekend after

Purchased a vehicle on 25 May staff went out of the way to help you on any questions I was taken to the vehicle which was my zs hybrid 2025 was shown allowed round the vehicle and inside demonstrates all the controls took the vehicle for test drive perfect handling a very professional service from start to finish a pleasure to do business with

Really easy way to buy and sell. Excellent communication before the sale. On the day the staff at Newport were very friendly and efficient

Plenty of cars to choose from. Good prices and excellent trade in offer.

Great customer service from the outset

The staff member helping was informative, he left me to browse but was available for questions. There were so many cars to choose from which was great. The service was efficient, professional and friendly and I drove away with a car the same day. It was a great car buying experience one I’d been putting off but actually if I have to do it again in the future I will use motorpoint.

Helpful staf and good price