Motorpoint - Portsmouth Reviews 

They're actually very helpful. Charlie friendly, lovely person. Just make you feel so welcome

Really friendly. Accommodating even though we arrived late for our appointment.

Good customer sales service in the showroom itself. However the company doesn't;t have a CHIP and PIN machine. Hence you can't easily use a physical card or Apple Pay. Not sure why this is the case in this day and age.

Very nice people and extremely helpful and very nice to deal with, well go back for my next car.

It was an efficient service to order car i found the person who dealt with us at motorpoint in Portsmouth rather arogrant he was quite rude around me not wanting to add extras and made me feel uncomfortable. I also feel that the car should of been fully charged so I did not have to stop on way home.

Finn at Portsmouth was very helpful

Great service, they listened and then delivered.

Sold my car to Motorpoint. The online offer was mid range of other companies but Motorpoint stuck with the offer. I decided it would be far less hassle to visit the nearest Motorpoint depot (Portsmouth) than it would be to pursue an online auction and then have the hassle of an inspection and negotiation. This proved to be 100% correct, the staff were great, the price paid was the price quoted with no hassle. The whole process was completed in 45 minutes and the money was in the bank 15 minutes later. This was excellent compared with recent experiences with we buy any car who seem to have a policy of finding fault and reducing the offer price no matter how minor the fault.

I traded a car at the Portsmouth branch. The new car had been moved from Edinburgh was ready to test drive when we arrived. A couple of hours later we left with a different car all taxed and insured.
It’s a shame motorpoint have stopped their home delivery 15 day approval service but the new car is great.

From start to finish, this car buying experience has been excellent. Intuitive and easy to use website, range of cars available made selection of my new car a breeze. Part exchange simple to arrange and pickup of car straightforward and painless. This is the future of car buying and about time too.

Truly awful service- mid sold me a car- with advertised FSH - didn’t have any therefore warranty nil and void. Lied constantly about service history, deflected, then blamed me!!! I paid a premium for the car with FSH- wouldn’t entertain or negotiate compensation or partial refund. Numerous faults from day 1.. refuse to take responsibility- final position- despite scathing independent diagnostic report!!! See you in court!! AVOID- these scam artists just reinforce the dodgy car salesmen tag.. BUYER BEWARE.

Second car from these guys, the trade in was really easy and simple. I picked the car thats suited me and was within my budget! Lovely service from all staff and I have recommended them to everyone I know! My son has a car from them too !

Megan was brilliant friendly and very professional.
Great service

Everything went smoothly. Very happy with the vehicle. Thanks

Its taken 8months to write this review. 8 months down the line im still more than happy with my Kodiaq...After finding my vehicle with its specs and mileage . Before buying i rang 5 skoda main dealerships around the uk and none of them could beat or match the price 🤔.... 3 of them told me to buy it. The staff are all brilliant esp Charlie. Highest quality vehicles at they wont be beaten prices. I had a minor issue which they sorted immediately. If your looking for a specific vehicle and spec. You wont go wrong....

The experience was made effortless and painless by Katarine. She gave me time to have a good look at the car but was available to answer any questions. The payment process was made straightford by Katarine who guided me through it. Motorpoint were excellent throughout and at no time put any pressure on me. If I have to buy another car I would be very happy to use them again.

Friendliness seemed key from the Portsmouth depot and though realise that a sales pitch means getting to know your customer relatively quickly and say the right thing, nothing felt too much from Wesley who was our Sales Executive. The depot itself was clean and fresh, though there was an issue with female/disabled toilet which required attention. My initial contact was through Tom vis on line/tele service where I also recieved quality customer service. This is the 3rd car I have acquired through Motorpoint due to both the quality of customer care and the fact the cars have never let me down, are a good quality and the extended warranty (at an extra cost as you would expect but can be added on to your finance) is extensive enough that I feel that any mechanical breakdown beyond normal wear and tear is covered and gives me peace of mind if any issues did arise.

Megan was very helpful and always friendly. I know fire safety is important but her manager should not have arranged a course for the time of the handover as it had been arranged 4 days previously. Wesley held the fort very well, however.

2nd car purchase in 3 years and nothings changed, All staff friendly and helpful as the last time, Will use again as new car exactly what i wanted at a good price too.