Motor Range Reviews 4.323

Great experience buying a car with Tommy, went above and beyond our expectations!

Melissa is the best.

Thank you.

Loads of help and advice from Jason, made everything si ple and easy and no pressure to buy. Made it an easy decision to go ahead and purchase. Test drive was organised and again no pressure to buy afterwards. Great service

Car purchased that broke down three days later. Offered a discount on a replacement vehicle which was not honored at the point of sale Nick Mattocks overheard making personal comments about me when the agreed discount was challenged. Second vehicle needed towing in after 4 days due to excessive exhaust fumes.
Nick Mattocks was rude and aggressive when I requested a courtesy car.
Complaints ignored despite having a complaints policy!
Several visits over a few weeks due to car issues and overheard so many customers complaining including someone who’s electric car was serviced and was left with only 5 miles charge.. he was advised to drive to the garage down the road to charge his car. Rude, aggressive staff with poor customer care and policy’s not followed. Vile.

I recently had my car serviced as they promised me when I bought it they fixed the breaks topped up oil and did a great job refurbishing my wheels, the lady at the desk Ericka & Malissa was really helpful and happy to assist me anytime I needed an update. I couldn’t recommend them enough

Erin's and Melissa sorted a simple problem quicker than could have hoped for, should have been an all day job, meaning travelling home on train, but got it sorted quicker than it would have took me to get home

Communication was great, until I spent £13500 then shocker, terrible. Promises made at point of sale that were never kept, paperwork missing that has never been supplied, issues with the purchased vehicle that have never been fixed and they never even bothered to register the car i traded in which has resulted in me being fined by the DVLA.
Arnold Clark provide a great service i believe. Will be using them from now on and I really suggest anyone reading this does too. Haven't even bothered to acknowledge my complaint to them despite multiple phone calls and emails.

Quick, simple and easy. One of the easiest car purchases I have ever had. Sal was brilliant throughout the whole process.

Jason was very helpful and a boss lad

Thanks for the help in getting an upgrade Georg!

Great experience with Tommie in the Liverpool branch. Looked after from start to finish, genuine guy.

George was great sales person. Can’t recommend motor range enough!!!

Absolutely over the moon with my car. I can’t thank olly enough for all his help and keeping me updated. I definitely would recommend Motor Range for buying a car.

Honest review – make sure you are 100% happy before taking the car, as aftercare is appalling

When we first visited to look at cars, the staff couldn’t have been more helpful. They even provided a large umbrella due to the typical Tameside weather, and we were given a free hot chocolate to warm up. Unfortunately, this is where the good service ends.

After choosing my car, I was asked for a £500 deposit. Given the current cost of living, I couldn’t stretch to that and instead offered £100. I was made to feel like this was a “weak” deposit, which was quite uncomfortable, although they did eventually accept it.

The car needed some bodywork — scrapes on both the front and rear bumpers and a dent in the roof. I was assured this would all be sorted, along with the MOT, and was given an estimated completion date. This date was pushed back twice, but I didn’t mind as I wanted everything done properly. In total, they had the car for 15 days after I paid my deposit.

Finally, collection day arrived with an 11:00 appointment. We turned up to find the car still had the same damage — nothing had been done. The salesperson greeted us confidently, saying the car was ready, but when we pointed out the issues, he blamed the service department and admitted he hadn’t checked the car himself in those 15 days.

I then asked about the MOT, and again was assured it had been completed — only for a senior member of staff to confirm that it hadn’t been done either. In fact, nothing had been done at all.

At this point, I’ll admit I felt worn down after waiting so long and agreed to take the car anyway, trusting them to arrange the MOT and repairs afterwards.

I then had to chase them myself to book everything in, despite being told they would contact me. To be fair, the salesperson did come to my house to collect the car for the MOT and returned it afterwards, but without any paperwork. I was told this would be emailed to me, which again didn’t happen — I had to chase it up.

Over a week later, I still hadn’t been contacted about the bodywork, so I had to call yet again. This time, I had to take time out of work to drop off and collect the car myself. As a gesture of apology, they put £30 of fuel in the car.

Overall, I feel that as soon as the sale is made, customer care disappears. The aftercare was honestly shocking, and I had to repeatedly chase for things that should have been handled proactively.

I know my name is Karen — and I never once acted like one — but I do feel my patience and politeness were mistaken for weakness.

If you are going to buy a car from here, my advice is simple: make sure everything is 100% complete before you take it, because once you do, getting anything sorted afterwards is a real struggle.

Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me updated throughout, explained everything clearly, and made the whole process feel straightforward and stress-free.

Really appreciate their help—great customer service.

Absolutely disgusting!!! Would never recommend these to anyone!! After buying my second car from them, I had it 4 months before it broke down on the m62, losing all power and having to coast into the hard shoulder. I was recovered by the AA who said the car had over 50 faults. I had it towed back to motorange who said they would diagnose the issue. I was not offered a courtesy car, and was told this was incase the work was not under the warranty. Three days later, I was contacted and told I would have to pay £350 for a new 12v battery. I questioned this, saying I only had the car 4 months, and could they not waive it. The answer i got was very blunt, and very rude of 'No, you have used the car'!
I did some research, and found under the Consumer Rights Act 2015, if a fault develops with the car within the first 6 months, it is deemed to of been there when the vehicle was purchased. The dealership is responsible for proofing this was not the case. The only proof motorrange could provide was a pink check sheet, with a tick next to the battery. Motorrange tried to argue that the battery was not included in the Consumer Rights Act! I put in a formal complaint with the finance company, who eventually upheld my complaint. This was after 4 months of no communication from motorrange. All the updates to the finance company had to come through me.
Please avoid like the plague!!!!

Bought a van for my dog grooming business at motor range, really happy with customer service. Will definitely return when i expand my business.

Bought a van from Dave, could not be happier with the customer service. Straight talking no nonsense, will definitely be returning.