Motor Range Reviews 4.323

Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype.

Our sales guy was Jason. An absolute legend. Non pushy very transparent and put our needs above what he wanted to sell. I enjoyed the experience because of him. Our daughter now has her first car and I am made up with the car and service I received. Well done Jason 👏 from what could have been a difficult customer to a very happy one!!

Great experience dealing with Georg. He was professional, honest, and made the whole car buying process smooth and stress-free. Highly recommended.

As we arrived we were greeted by Allan. He was fantastic and made the whole experience fun and easy. He found us exactly what we were looking for and couldn’t be more helpful.
Nathan who sorted our finance out was also fantastic and again made the whole process easy and fun. Everybody that we got to speak to were lovey and so friendly. Nothing was too much. This is our second car from here now and wouldn’t buy from anywhere else. The aftercare service has also been great.

Brought my son’s car from Andy seddon he looked after us as always this is our 7th car from Motor Range won’t go anywhere else. Thanks again Andy!

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We had such a great experience at The Motor Range on Dunningbridge Road! Caitlin and Stephen Karoui were absolutely brilliant from start to finish. They made the whole process so easy and stress-free, answering every single question we had and making sure we felt completely comfortable with everything.

They were both really friendly, patient, and knowledgeable, and you could tell they genuinely cared about helping us find the right car rather than just making a sale. It’s rare to get such honest and attentive service these days, and we really appreciated how professional and down-to-earth they both were.

Would 100% recommend Caitlin and Stephen to anyone thinking of buying a car — they truly went above and beyond to make the experience a positive one!

Jamie was very helpful and guided me to a great car to drive away the same day

I only come to look and ended up buying, all thanks nick b, he looked after us, amazing service

Dealt with George was smooth experience and would buy from him again..

Great experience with George, professional smooth experience

Nick and george where great and thank you george for sorting it out thanks

Georg has provided a really good service; friendly, easy to talk to, arranged everything quickly and with ease. Thanks!

Absolutely awful no checks done on cars before they sell them on !
Conned my 73 year old mum into buying a heap of bleep on 4 wheels! She went in asking about another car got pushed into buying a different one! Less then 1 week of having it engine warning light came on. Then started to over heat flashing stop ! Gets it back to the shop they take it off us had it for over 3 weeks. And repairs amounting to 1300+ quid had to be done. Please tell me how it’s passed any of the so called safety checks it’s supposed to have and how it’s passed a mot ?
Cap off the oil tank was missing !!!! Oil all over the engine. Pretty dangerous you think ?
Exhaust not on properly supposed to have fitted it properly ( 2 weeks latter we got it back exhaust has fallen off again)
Shock absorbers crack in something or other the list goes on ! Bought in Feb been driven by owner for all of 3 weeks of owing it ! Joke putting my family in danger

Fabulous team from start to finish, helpful, supportive warm and welcoming… A big thank you to George and Steve… I would definitely recommend.

The customer service is poor and service is bad as well had a problem with a car and they didn't look at it as it was in the car park for over a week so I returned the car so just cehck the car is ok and fit for purpose

We found it was good service, a good range of cars and a fair price.

As always Motor Range was excellent. Jason Williams was the best. He made the entire process simple and enjoyable. Thank you

Overall great sale process, salesman was really helpful, came into work on his day off just to finalise the sale then I could have my new car.

It is the aftercare and customer service that is shocking. As a part ex-change motor rage will pay off my previous finance company (redline) and I am now with Blackhorse finance with my new car. After purchasing & receiving my car I have had a payment come out of my account from my previous finance company. I rang them asking why this was as I sold my car 2 weeks ago. She informed me that the loan was very much still with myself for £9,500 and motor range had not made a payment to pay this off which she informed me should usually be done within 2 days of selling the car and to contact motor range as this is unusual. I stated that I would cancel my direct debit and she informed me not to as it’s in my name currently so it will effect my credit score if another payment try’s to come out. all other cars I have perviously sold this has been done immediately. So I currently still have 2 loans in my name with 2 separate payments coming out of my account in the same month. I have been trying to contact motor range for days to try and resolve this to get it paid as I want my extra payment refunded just to be told several times “we will ring you back”, passed from person to person. This call never comes, I am getting no help with this what so ever, now the sale as gone though they don’t want to know.

I will be escalating this further if another payment comes out an I am not refunded the extra payment as I can not afford to pay for 2 desperate loans that equals to around £600 per month when motor range should have cleared this before another payment got taken!

I've had non-stop issues with the vehicle I purchased from Motor Range back in October. The "Care" team appear to be non-existent as I can't get a response from them. It's progressed to the point where I have exercised my right to formally reject the vehicle and even when reaching out to the "Care" team to advise of this I have no response regarding next steps etc.

Short of turning up and dumping the car in the car park and leaving the keys at reception I don't know what other course of action I can take, other than contacting the Motor Ombudsman.

Not sure how Motor Range do so much business if this is how they respond to clear failings.

George was great.