Asked the right questions about plumbing problem. Offered 24 hour response which was acceptable Phoned back within 2 hours Offered same day service Plumber arrived on time assessed the tissues... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Zac and Seb did an excellent job in installing our new toilet, and were a pleasure to have working in our home. They are a credit to MPW, as are the team in the office including Kelly and Charlotte.... Toon meer
Bedrijf heeft geantwoord
The problem was diagnosed and a course of action clearly described and priced. Nick and Dave completed the job, cleanly and efficiently. Communication with the office was easy, all works were document... Toon meer
Bedrijf heeft geantwoord
The technician Nick arrived when he said he would. He was polite and helpful. He identified the issues that needed to be resolved quickly and made the necessary changes which were required. It wasn’... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MPW Group
Geschreven door het bedrijf
Our Mission at MPW Group
At MPW Group, we’re driven by craftsmanship, collaboration, and care. Every project reflects our commitment to quality, reliability, and customer satisfaction. From first consultation to final handover, we work hand in hand with our clients—delivering trusted heating solutions and peace of mind through expert workmanship and exceptional service.
You can count on us when it matters most. With over ten fully qualified engineers on the road every day, we deliver a rapid, reliable response to keep your home or business running smoothly. We’re small enough to care, offering the personal attention you deserve, yet large enough to cope with any challenge—no matter how urgent or complex. This balance of scale and service makes MPW Group the trusted choice for your plumbing and heating needs.
A Team Committed to Quality and Service Excellence
Geschreven door het bedrijf
- Pride Passion & Dedication
- At MPW Group, we take immense pride in what we do. Our passion for high-quality workmanship is at the heart of everything we deliver. What truly sets us apart is the collaborative spirit of our team, each member bringing their expertise, reliability, and dedication to every heating project we take on. We believe that exceptional service starts with meaningful engagement
Contactgegevens
Unit 20, Bristol Vale Trading Estate, BS3 5RJ, Bristol , Verenigd Koninkrijk
- 0117 9391421
- info@mpwgroup.co.uk
- mpwgroup.co.uk
4,8
Uitstekend
162 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good work!
Engineers were on time for appointment. Friendly. Very knowledgeable & explained the procedure. They cleaned & tidied up when completed job. Very pleased & would recommend the company.
21 januari 2026
Antwoord van MPW Group
Hi Terry
Thank you so much for taking the time to leave honest feed on your experience with Team Mpw, you know where we are should you have any plumbing & heating issues in the future.
Regards
Team Mpw
From placing the call for a plumber to…
From placing the call for a plumber to the repair it has been a very positive experience. James and Seb, we're amazing, discovered the problem and fixed it, all within 2 hours! this includes sourcing parts. James knows his trade and takes great pride in his work. Great team effort. I would strongly recommend this company and James & Seb👌
23 januari 2026
Review zonder uitnodiging
Antwoord van MPW Group
Good afternoon Jeanine.
Thank you so much for the 5* review.
Always good to hear the positive feedback regarding my teams performance, i will make sure this feedback is relayed back to James and Seb.
Thank you once again.
Regards
Team Mpw
This company are great
This company are great, they have done lots of different jobs for us and are always hard working and polite. I would highly recommend this company to anyone
21 januari 2026
Antwoord van MPW Group
Hi Deb
Thank you for taking the time to leave an amazing review, so happy you find our services of high standard and you know where we are if you need any plumbing or heating issues resloved in the future.
Regards
Team Mpw
good service
20 januari 2026
Antwoord van MPW Group
Good afternoon Mike.
Thank you for taking the time to leave a review on your experience with Mpw Group.
You know where we are if you need any future plumbing & heating issues resolved.
Regards
Matt
Great company, heartily recommend
MPW gave a prompt response to initial enquiry. The query was answered professionally and all the options clearly explained. The engineer Dave was professional, prompt, clear with the requirements of the job and kept me informed at all times. Left the area clean and tidy, explained how to use the new boiler and thermostat and removed all the rubbish. Would recommend MPW for any plumbing/heating work.
20 januari 2026
Antwoord van MPW Group
Good Evening Ali
Thank you so much for the detailed review, I am so happy you found our services of excellent standards and would recommend us for plumbing & heating works.
Dave as per all my engineers are great, all very skilled but most importantly very customer friendly and great at communication.
You know where we are if you need any future plumbing & heating works.
Thank you once again for the great 5* review.
Team Mpw
Antwoord van MPW Group
Good morning Sal
Thank you so much for taking the time to leave us a 5* review, James is another valued member of our team.
I will make sure i pass this review onto him
You know where we are if needed in the future.
Regards
Team Mpw
I am just amazed that this MPW can get…
I am just amazed that this MPW can get so many positive feedbacks. My personal experience was a disaster and they left me down really bad. On top of that the so called Managing Director who was completely not apologetic but called me the type of customer they don’t need. Yes I agree because I have been working in the trade for decades and have different eyes on the quality of their service. I reiterate they are incompetent and the management is ignorant. Good luck with your five stars from people who can’t judge your work objectively. Regards Michael
In response to your reply to my comment I am also still confused why you were unable to do the job. All I would like to say is that Trust Pilot is there so that people who have been let down by businesses can express their disappointment. I still have not had an apology from MPW for running away from a job that a young plumber managed to do with ease.Anyway Happy New Year and enjoy all the 5 Stars. Michael
9 december 2025
Review zonder uitnodiging
Antwoord van MPW Group
Good evening Michael.
You left a 1* review on the 13th December and we have had no further engagement since, I'm confused as to why you have left another 1* review? I fully accept & appreciate that Mpw will not please everyone, thats just life I'm afraid, but this was back last year and your still spending your own quality time leaving reviews on a situation that was some 5-6 weeks ago.
I will notify Trust pilot regarding your behaviour.
Regards
Matt
Quick responsive and reliable
19 januari 2026
Antwoord van MPW Group
Good afternoon Andy
Thank you so much for taking the time to leave a honest review on your experience with Mpw Group.
Always a pleasure to help.
Regards
Team Mpw
Antwoord van MPW Group
Good morning Mr Magee
Thank you for taking the time to leave a review on your experience with Mpw.
Always here when needed.
Regards
Team Mpw
Used MPW for years
Used MPW for years. Matt and the team are great. Reliable, know what they are doing. Are there when they say they'll be. They fitted - and have serviced my boiler, flushed the old system too. Can't recommend enough.
15 januari 2026
Antwoord van MPW Group
Good morning Rob
Thank you so much for your continued support to Mpw, and thank you for taking the time to leave a review on your years of experience with Mpw.
Obviously a bigger thank you for not mentioning the time I fell through your ceiling lol.
Hope you are all well and you know where we are if needed.
Regards
Matt
Speedy and professional
Speedy and professional
We moved into a house and discovered a non-working boiler. The whole team were great, from Matt coming round to inspect it and produce a quote on the day I called them, to James and Seb installing the new boiler the very next day. Pleasant, professional and polite all the time.
14 januari 2026
Antwoord van MPW Group
Good Morning Elizabeth
Thank you so much for your feedback on your experience with the Mpw team and all involved in your required works.
So glad the whole process was quick and smooth for you and to restore you with heating & hot water.
Regards
Team Mpw
Dave is really nice he did the job…
Dave is really nice he did the job promptly .Boiler broke down over night and they managed to book me first thing in the morning .Rrally appreciate it .
14 januari 2026
Antwoord van MPW Group
Good Morning Shamla
Thank you for your feed back and will endeavour to pass your feedback onto Dave, all Mpw engineers are great & friendly.
You now have our details should you require a Gas engineer or plumber in the future.
Thank you again.
Regards
Team Mpw
Boiler repair
Called them after our boiler was making a strange smell. Matt was over in 20 mins and had everything sorted within the hour. And, on top of the phenomenal engineering service, he's a really nice guy.
14 januari 2026
Review zonder uitnodiging
Antwoord van MPW Group
Good afternoon Alex
Thank you so much for a great review and as stated if you need us in the future you have our contact details.
Regards
Team Mpw
I was very pleased with a prompt honest…
I was very pleased with a prompt honest experience.
13 januari 2026
Antwoord van MPW Group
Good evening Tanya.
Thank you for taking the time to leave a honest review on your experience with Mpw.
Glad we were able to assist on this occasion and you know where we are should you need a plumber/heating engineer in the future.
Regards
Team Mpw
Consistently excellent and personable…
Consistently excellent and personable service and value for money. Highly recommend.
13 januari 2026
Antwoord van MPW Group
Good evening Richard.
Its been an absolute pleasure to be able to help you over the years, thank you so much for your continued support, it truly is appreciated.
Regards
Team Mpw
I would recommend MPW
I would recommend MPW. They did a good job, they were friendly and polite. They kept me informed and did the job in good time and on budget.
It would have been nice if they had acknowledged receipt of payment.
6 januari 2026
Antwoord van MPW Group
Good afternoon Mike.
Firstly thank you for your feedback on your experience with Mpw.
Glad we were able to help you on this occassion and your feedback on receipt of payment has been acknowledged.
Regards
Team Mpw
Prompt and professional service
8 januari 2026
Antwoord van MPW Group
Good afternoon Michael.
Thank you so much for leaving a review on your experience with Mpw.
Thank you also for being a returning customer.
You know where we are if you need and plumber of heating engineer in the future.
Regards
Team Mpw
We had an emergency issue affecting…
We had an emergency issue affecting several flats. The guys came out in a couple of hours and got it sorted in under an hour. Really pleased with the service and value
12 januari 2026
Antwoord van MPW Group
Thank you so much for leaving a honest review on your experience with Mpw and your emergency plumbing issue.
Glad we were able to assist and resolve quickly.
Regards
Team Mpw
The MPW team are very pleasant and…
The MPW team are very pleasant and assisted our needs promptly
9 januari 2026
Antwoord van MPW Group
Good afternoon Mr & Mrs Cook
So Glad Mpw were able to assist with your required works.
and you know where we are if you have any plumbing & heating issues in the future.
Regards
Team Mpw
Prompt, polite and knowledgeable
The technician Nick arrived when he said he would. He was polite and helpful. He identified the issues that needed to be resolved quickly and made the necessary changes which were required.
It wasn’t cheap but resolving our heating problem was worth it.
8 januari 2026
Antwoord van MPW Group
Good Morning Geoffrey.
Thank you for taking the time to leave honest feedback on your experience with Mpw, Glad we were able to quickly identify the issues with your heating system and carry out the required repairs and restore you with heating & hot water.
You know where we are if needed in the future.
Regards
Team Mpw
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