Asked the right questions about plumbing problem. Offered 24 hour response which was acceptable Phoned back within 2 hours Offered same day service Plumber arrived on time assessed the tissues... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Zac and Seb did an excellent job in installing our new toilet, and were a pleasure to have working in our home. They are a credit to MPW, as are the team in the office including Kelly and Charlotte.... Toon meer
Bedrijf heeft geantwoord
The problem was diagnosed and a course of action clearly described and priced. Nick and Dave completed the job, cleanly and efficiently. Communication with the office was easy, all works were document... Toon meer
Bedrijf heeft geantwoord
The technician Nick arrived when he said he would. He was polite and helpful. He identified the issues that needed to be resolved quickly and made the necessary changes which were required. It wasn’... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MPW Group
Geschreven door het bedrijf
Our Mission at MPW Group
At MPW Group, we’re driven by craftsmanship, collaboration, and care. Every project reflects our commitment to quality, reliability, and customer satisfaction. From first consultation to final handover, we work hand in hand with our clients—delivering trusted heating solutions and peace of mind through expert workmanship and exceptional service.
You can count on us when it matters most. With over ten fully qualified engineers on the road every day, we deliver a rapid, reliable response to keep your home or business running smoothly. We’re small enough to care, offering the personal attention you deserve, yet large enough to cope with any challenge—no matter how urgent or complex. This balance of scale and service makes MPW Group the trusted choice for your plumbing and heating needs.
A Team Committed to Quality and Service Excellence
Geschreven door het bedrijf
- Pride Passion & Dedication
- At MPW Group, we take immense pride in what we do. Our passion for high-quality workmanship is at the heart of everything we deliver. What truly sets us apart is the collaborative spirit of our team, each member bringing their expertise, reliability, and dedication to every heating project we take on. We believe that exceptional service starts with meaningful engagement
Contactgegevens
Unit 20, Bristol Vale Trading Estate, BS3 5RJ, Bristol , Verenigd Koninkrijk
- 0117 9391421
- info@mpwgroup.co.uk
- mpwgroup.co.uk
4,8
Uitstekend
162 reviews
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Professional
Professional, on time, came recommended by our neighbour - would recommend them.
8 januari 2026
Antwoord van MPW Group
Hi Toby
Thank you for taking the time to leave a honest review on your experience with Mpw.
Regards
Team Mpw
A great service was provided
A great service was provided. Reminders about appointments. Engineer turned up on time, did a thorough job, was friendly and respectful. Reasonable costs.
7 januari 2026
Antwoord van MPW Group
Good afternoon Nicola
Thank you so much for a great review, i like to think at Mpw group we provide great communication with all customers.
So happy to read another great review, you know where we are if you ever need a Gas engineer or plumber again.
Regards
Team Mpw
Great service from start to finish
Great service from start to finish.
Currently paying for a boiler cover with a national company. Was quoted 7 day call out as its peak winter despite having a baby and pregnant wife for a No heating or Hot water.
Called multiple plumbers and all couldn’t come out for 24 hours or quoted stupid money (one quote I could have booked a holiday to Tenerife while I waited for my policy engineer to come out)
Called MPW and they got someone out within 45 mins and fixed the issue within 50 minutes.
Just in time to bath my baby before bed.
Engineer will very professional and informative .
Fantastic follow up from the office.
Have cancelled my policy from my other company and will switch to MPW in future once they have the new product in place.
Great service, they have a future customer and will be using them to also service my boiler
6 januari 2026
Antwoord van MPW Group
Hi Chris
Thank you so much for taking the time to leave a honest review on your experience with Mpw, we have a great reactive team and being able to resolve your issue quickly and restore you with hetaing & hot water was a pleasure.
You have are number should you need a Gas engineer or plumber in the future.
Thanks again.
Regards
Team Mpw
Matt and the team were great
Matt and the team were great. Very quick response time, very professional.
6 januari 2026
Antwoord van MPW Group
Hi Tom
Thank you for leaving feedback on your experience with Mpw, glad we could provide you with a great service and you know where we are if you have any plumbing or heating issues.
Regards
Team Mpw
Absurdly quick resolution
Absurdly quick. From call to issue solved was less than an hour.
Really friendly, knowledgeable guy who answered all my questions while he fixed the issue and stayed to make sure it definitely worked.
3 januari 2026
Antwoord van MPW Group
Hi Chris
Thank you so much for taking the time to leave a honest review on your experience with Mpw group, Mpw specialise in reactive works and getting issues resolved quickly to minimise disruptions.
You know where we are if you ever need a plumber or Gas engineer in the future.
Regards
Team Mpw
Antwoord van MPW Group
Good afternoon Elizabeth.
Thank you so much for taking the time to leave a honest review on your experience with Mpw Group.
So glad you found our services to be a high standard.
You know where we are if you ever need a plumber/Gas engineer in the future.
Regards
Team Mpw
Called MPW the day before New Year’s…
Called MPW the day before New Year’s Eve as we have been having cold showers for the last few days and with the weather getting colder wanted to get something sorted. They booked us in on New Year’s Eve first thing. We went out to get the shower and all was fitted within an hour. So impressed. Thank you MPW. We will be using you in the future.
2 januari 2026
Antwoord van MPW Group
Good afternoon Paul
Hope you and your family had a great Xmas - New Year, thank you for taking the time to leave feedback on your experience with Mpw group, So glad we could get this issue resolved for you in time for the festive break.
Regards
Team Mpw
Our boiler shut down on a Thursday…
Our boiler shut down on a Thursday night before the coldest weekend of the year. MPW arrived at 10:30 am and fixed it.
2 januari 2026
Antwoord van MPW Group
Good afternoon Mark.
Thank you for taking the time to leave a honest review on your experience with Mpw group, we do our best to restore our valued customers heating & hot water as quickly as possible.
You know where we are if needed.
Regards
Team Mpw
Very helpful gas engineer
My boiler stopped working today (New years day)
I called MPW and the guy couldn't have been more helpful. I took pictures and he talked me through what to do saving me £280!
I will definitely use this company for my boiler service!
1 januari 2026
Review zonder uitnodiging
Antwoord van MPW Group
Good morning Sharon.
Thank you for taking the time to leave a honest review on your experience with Mpw, So happy we were able to help over the phone to diagnose and resolve your issue and no cost.
You know where we are if needed in the future.
Regards
Team Mpw
Festive boiler replacement
MPW came out for an emergency fix of our boiler. They quickly diagnosed the problem which couldn’t be fixed. Then in the final few days before Christmas they fitted us in for a new boiler. They were responsive, clear on costs, and all seems to be working well. Many thanks!
24 december 2025
Antwoord van MPW Group
Good Morning Andrew.
Firstly, Happy new year, thank you for taking the time to leave a honest review on your experience with Mpw Group, im glad your happy with the service provided and you know where we are if needed in the future.
Regards
Team Mpw
An amazing service
An amazing service. Our boiler broke down on Saturday morning. MPW came out on Saturday afternoon. In total they came back 3 times to repair the boiler but ultimately a new part was needed and ordered. On Monday morning Matt was back and within half an hour the boiler was up and running. Very helpful and friendly service.
20 december 2025
Antwoord van MPW Group
Good afternoon Mike
Thank you for taking the time to leave a honest review on your experience with Mpw, we tried our best to give you heating & hot water when all shops were closed but unfortunately we did not have luck on our side, following day when shops were open and we were able to get the new parts required it was a pleasure to restore your heating and hot water.
Regards
Team Mpw
Amazing service - would highly recommend
Matt from MPW was amazing. He was so helpful at fixing our boiler within 24 hours of calling him. He was also so helpful on the phone ahead of visiting the property. He was advising us on everything from testing the boiler and water. We would highly recommend MPW.
22 december 2025
Antwoord van MPW Group
Hi Joss
Was a pleasure to meet you recently and glad i was able to fix your boiler and restore you with heating & hot water.
Thank you for taking the time to share your experience with Mpw and you know where we are if needed in the future with any plumbing & heating issues.
Everyone at team Mpw would like to wish you and Merry Xmas.
Boiler replacement
I called MPW to come look at my broken boiler. They were able to fit us in between other appointments to make it as soon as possible. Decided to do a boiler replacement instead due to how old ours was and they sent through multiple quotes and were really helpful with helping us decide. Super friendly throughout, very tidy and efficient, would highly recommend.
22 december 2025
Antwoord van MPW Group
Hi Alex
Thank you so much for taking the time to leave a honest review, i am glad you found the services we provided of high standard and our engineer friendly.
You know where we are if you experience any plumbing or heating issue.
From everyone at Team Mpw we would like to wish you a happy Xmas
MPW was our savior.
MPW was our savior. We had no heat and were facing a long weekend with guests. MPW / Matt got right onto it - though we were first-time customers. Dave arrived within hours and with his experience and skill resolved the issue 100%.
19 december 2025
Antwoord van MPW Group
Good afternoon Denis.
It was an absolute please to be able to restore your heating, thank you for taking the time to leave a honest review on your experience with Mpw and we would all like to wish you a Merry Xmas.
Regards
Team Mpw
Antwoord van MPW Group
Good Morning Katherine.
Thank you for taking the time to leave a review on your experience with the Mpw Team.
Hope you have a wonderful Xmas.
Team Mpw
Excellent Work!
Plumbers were very prompt,(5-10 minutes early). Fitted shower excellently- no issues. Staff were courteous. They took the old shower parts and packaging away with them. Everything left neat and tidy in the shower room.
15 december 2025
Antwoord van MPW Group
Good Morning Geoff.
Great to hear you had a great service from the Mpw team, you know where we are if needed in the future for any plumbing or heating requirements.
Thank you for taking the time to leave a review and from the Mpw team we wish you a Merry Xmas.
Nick was very efficient and worked hard…
Nick was very efficient and worked hard
We were very impressed
17 december 2025
Antwoord van MPW Group
Good morning Jane.
Thank you so much for taking the time to leave a review on your experience with Mpw, The Mpw team would like to take this opportunity to wish you a Merry Xmas.
You know where we are if needed in the future.
Antwoord van MPW Group
Good evening Robert.
Thank you for the 5* review.
you know where we are if needed in the future for any plumbing & heating issues.
Team Mpw would like to wish you and your family a Merry Xmas.
Antwoord van MPW Group
Good evening David.
Thank you for taking the time to leave a honest review on your experience with Mpw, hoping your enjoying your new boiler and the consistent heating & hot water.
Team Mpw would like to take this oppertunity to wish you a Merry Xmas
Prompt service after initial miscommunication
Review update Dec 2025: After the initial miscommunication, Matt promptly came out again and ensured our boiler was properly checked. We still haven't tried to run heaters and washing machine together to see if the issue has been solved but, should that not be the case, we are confident in calling MPW again and using them for our boiler needs moving forward.
Waited three weeks for an 'engineer' to come out. They barely tried to diagnose the problem, left after 30/40 mins and made things even worse. When called back (after 15 minutes from them leaving) I was told: "we can't just stay there waiting for the issue to appear. Your heaters don't work now but we don't know when we can come back". £114 invoice received in 5 minutes.
11 december 2025
Antwoord van MPW Group
Good Evening Ratti.
Thank you for your feed back on your experience with Mpw, i have just gone through the engineers work report and he has stated that all was working with no error found, the only thing he found which could of been a possible issue was that your thermostatic radiator valves were turned down low, he made adjustments and radiators were working, if they are not working then of course we will return immediately and if you have not already paid your invoice then please hold off until resolved.
Unfortunately we attend many situations where we have no indications of faults and all works as it should do, my team are correct in the manner that we are unable to sit in someones property for hours on end waiting for a fault to appear, i am pretty sure you will be more upset paying a invoice for someone just sat around, sometimes several visits are required before the fault in question comes to light.
Apologies for the inconvenience on this occassion but we need to visit again and see if anything appears to be faulty, i will attend myself.
I will make contact with you myself tomorrow to arrange a visit.
Regards
Matt
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