Mr Car Mats Limited Reviews 

My order took 14 days to arrive, then when it arrived one of the clips for the mats was missing. I have contacted the company for a replacement, but 10 days later, I still have not received the clip and therefore am unable to fit one of the mats. There is no contact number so I am unable to discuss with them. I would highly recommend avoiding this company and use one that is more reputable.

Great quality and fit. Ensure you fit the retainer correctly.. it’s easy to do.

Mats took weeks to arrive and when they did they were the wrong colour and the quality was subpar. Now weeks later again and after several failed attempts to return the item by Varshita, I still am left with the incorrect mats and no refund.

There are no contact telephone numbers that work and an email address which takes a long time to reply.

Avoid

Bought as Xmas present, really good mats, quality and arrived Xmas Eve - perfect. I had initials added to the mats and they look great. My 2nd order from this company definitely recommend.

Ordered Rubber mats for my car and they arrived within 3 weeks from the UK.The 3rd time that I have bought mats from this company.As always they are well finished and good quality and value.

Great Mats from Mr Car Mats

Exceptional fit and top-notch quality! Highly recommended.

Superb delivery as promised thanks for great quality car mats will use this company again

Very pleased by the service and the product (car mats). Unfortunately they were let down by the courier, however, when I reported the issue they acted quickly to resolve it. Would definitely use them in future.

Great product delivered on time

Great prices

Steve

Best choice of custom made car mats. Excellent communication from the company. And a good quality product

Be aware at all cost scammers after I paid the amount they asked for placed an order next day they asked for 28.99 extra and when I asked them to refund my money, they said they have 30 days policy

Sent wrong colour mats which was corrected. Problem arose as their 'grey' is so dark they had problems identifying their own product from photos.

One star is too high an accolade. This is a useless firm

I ordered mats for my Audi and whilst they arrived quickly they didn’t fit the car; they were nothing like the shape of the manufacturers mats.

A second set was supplied which were an even worse fit; the passenger mat had been made upside down!

After refusing to accept a third set the company agreed to refund my money but they couldn’t refund my card it had to be via PayPal. I won’t use PayPal so they eventually agreed to refund me by bank transfer. I am still waiting for that refund

This has been nothing but trouble. Just steer clear and buy from somebody else

8th Jan 2024 reply to RFI = Order nr MCM0155735

9th January 2024 reply to latest communication. You cannot resolve this problem because it has already been dealt with by a credit card reclaim and chargeback after you failed to process the promised refund in the proper manner. You did everything that you could to delay the refund for the defective goods that you supplied and you cannot change my view that your firm should be avoided.

9th Jan reply. You have replied to the supply issue but you haven’t mentioned the problems with the refund. Why didn’t you give me my money back as agreed? Why did I have to claim it back through a credit card reclaim?

Ordered the car mats from this company .I don't know that they were manufactured in house.waitedfor delivery took two weeks but when the mats came wow.The mats were brilliant,fitting was spot on ,highly recommend

Ordered some mats, got an email on the 24th of October saying what I ordered wasn't even in stock. I wasn't upset until I asked for a refund then they began to bargain with me and trying to sell something to replace what I originally wanted, I had to send 3 emails asking for my money back before they actually processed it. Only they never processed the refund till 22 days later when I had to ask for my refund for a 4th time. I am still waiting on my money back. This was by a Varshita who is the manager of customer services. Defo not going anywhere near this place again

Edit : As of 1st December STILL no refund, do NOT buy from here unless you want hassle especially from Varshita

Nice quality mats at a reasonable price delivery not quite so quick but my car is not that main stream so no doubt not something they had in stock

Horrendous quality mats they have literally come apart after just over 1 year.
Response from Varshita stating that they are the standard mats therefore implying that we should expect that they should only last 1 year.

Took them 2 weeks to respond to first email had to send a second email. Looks like this company are not the best to deal with after reading the reviews on here.

STAY AWAY FROM THEM - don't waste your money!

Bought set of rubber mats to protect new Lexus from muddy winter shoes. Instead of the lovely smell of new car we got a strong stink of rubber / old ashtray; a couple of people asked me if someone had been smoking in the car!! Stuck it out for a month but smell hasn't subsided at all. Tried to call Mr Car Mats to discuss but no answer from either Sales or Customer Services numbers - just voicemail, so mats now in the garage awaiting disposal. £50 wasted.

Wouldn't even give them 1 star.
Ordered my mats got an evri notification saying there expecting them, 1 week later still the same, emailed varshita said she'd look into it. 2weeks later nothing emailed again varshita emailed saying there remaking them, 3weeks later I phoned they said they don't do that pattern, I will be refunded. 4weeks later rang and I was told my refund will take 2 to 3 days to appear in my bank.5weeks later I emailed and rang no response so I emailed them with a template letter from cab and have been reported to trading standards. Just got my refund after 6weeks. DO NOT TRUST OR USE MR CAR MATS.🤬 A shambles of a company