Mr Car Mats Limited Reviews 

718
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Abysmal from start to yet to finish. Ordered mats and they eventually turned up after almost 6 weeks. Got fobbed off with production issues. Complete waste of time trying to contact them. Mats arrive... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolute shambles they take your money and you get nothing, no mats can't get in contact with them as every avenue does not work, AVOID

Beoordeeld met 5 van de 5 sterren

Website was easy to negotiate for personalising my car mats. Slight delay in delivery but really pleased with quality of mats when they arrived.Rishika who I dealt with over email was brilliant in cha... Toon meer

Beoordeeld met 5 van de 5 sterren

Perfect fitting mats for my car. Exactly as described and pop into the mat holders without issue. Even got extra padding for the driver's heel.

Bedrijfsgegevens

  1. Automaterialenwinkel

Geschreven door het bedrijf

Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

718 reviews

5 sterren
4 sterren
3 sterren
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3,5

Alle reviews

(718)

65 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Happy with end result

Despite my previous review the customer services manager Varshita from mrcarmats contacted me and has offered to exchange my incorrect mats free of charge to fit my new car. As these mats are not standard but made to measure I am very pleased and now look forward to the issue finally being resolved.

28 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If you want a reliable trust worthy

If you want a reliable trust worthy company please don’t use this one. Ordered my platinum mats on the 3rd June. Told ships within 5 days. Ordered went live on 5th June. Today 26th June still no mats. Attempted to call and email 40 plus times no answer. Email received 17th June from this company stating mats are now in production and will be shipped within 48 hours. No mats. Email received again with new shipping date. Still no mats. Paid via PayPal so now raised dispute through PayPal asking for my £99.99 back. Now all of a sudden emailed received finally admitting carpet not actually in stock. Can I wait until second week in July some 6 weeks after order. Then staff at this company asking me to withdraw my dispute through PayPal. NO I WONT. Do the decent thing and give me my money back immediately. Will never use this company again.

26 juni 2024
Review zonder uitnodiging
Logo Mr Car Mats Limited

Antwoord van Mr Car Mats Limited

Apologies the issue with your order Mike, this was due to as stock issue with the carpet hat you ordered that we were not made aware of.

Your order was refunded. Kindly update your review.

Beoordeeld met 3 van de 5 sterren

Very poor Customer Service

Order the mats 4the June
Delivered on the 17 Jun 2024
doesn't fit my van, informed the customer services, still awaiting issue to be resolved,
customer services emails are bouncing back and no one answering the phone calls,
Now I have received new mats matter resolved took very long.

17 juni 2024
Review zonder uitnodiging
Logo Mr Car Mats Limited

Antwoord van Mr Car Mats Limited

Hi Harinder,

Your replacement mats with a free upgrade were shipped and you have confirmed that you are happy with the quality.

Thanks for taking the time to update your review.

Beoordeeld met 1 van de 5 sterren

No Customer Services on they mistakes

I had no communication on when the Car Mats would arrive. I ordered 2 sets one for a Mercedes and the other on an MG. I order silver and black edging for Mercedes budget and red and black mid range. I received 1 set for the Mercedes but it turned up in yellow and black edging, not what I ordered but no sign of the other set. Phoned to ask when the other set will arrive and that they had sent me the wrong colour. I spoke with the owner, who said don't worry he will deal with it. I then got an email from The so-called Customer Service Manager to say "Thanks for the order, other set on its way. We don't have silver and black so keep the black & yellow ones!" No customer services!!! I sent the email to his Boss who said "Wow". I then received an email later that evening to say both sets are on their way. Received on Tuesday, 1 set just for the MG no sign of the silver and black ones for Mercedes. No holes or supplied holes with these mats! I have contacted them via the phone and via Miles the owner's WhatsApp but no response. So I have the wrong colour mats that I ordered for the Mercedes and no holes in my MG Mats. Still no response from this company.

14 juni 2024
Review zonder uitnodiging
Logo Mr Car Mats Limited

Antwoord van Mr Car Mats Limited

Hi Zoe i have reached out to you via email to ensure that your order issues have been resolved.

Beoordeeld met 1 van de 5 sterren

Not worth the trouble

Ordered mats on25/05/24 since then I’ve had no response to emails,phone calls,voicemails or
“contact us” .There are lots of mat suppliers out there, go to one of them this company are the worsts I’ve encountered for a long time.I’m contacting my credit card company to get my money back

12 juni 2024
Review zonder uitnodiging
Logo Mr Car Mats Limited

Antwoord van Mr Car Mats Limited

We are sorry for the delay with the delivery of your order which was delivered in June: https://www.evri.com/track/parcel/H00USA0004404076/details

Please take two minutes to update your review. Thanks.

Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service, product not arrived, no response to email enquiries or phone calls and no money returned.

23 mei 2024
Logo Mr Car Mats Limited

Antwoord van Mr Car Mats Limited

Hi Sarah,

Apologies for the lack of replies to emails.

Your mats were delivered on 14th June.
https://www.evri.com/track/parcel/H04GPA0009072719/details
to PE14 0LH

PLEASE update your review. Thanks.

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