Murray Travel Reviews 

We booked a city break to Kraków last year through Carla at Murray Travel. Our departure date was 20 March 2026 for 4 days.

Our group goes away for a city break every year, and we usually organise everything ourselves. However, this time we decided to use Murray Travel and what a difference Carla made.

Carla priced up a range of options for us, including different airport departures since we all live some distance apart. Once we’d chosen and booked, we were able to pay in instalments, which we’d definitely recommend as it meant we only needed spending money by the time we travelled.

Our flights were with EasyJet and we had speedy boarding - good seats, and an adequate luggage allowance included. Everything ran on time, even with the early start. Same on the way home.

The apartment was beautiful- spacious, well equipped, warm, spotless and very comfortable with large beds. It was centrally located and had 24-hour reception, and nothing was too much trouble for the staff. We were also able to book excursions with convenient pick-ups directly from the apartment.

During our stay we visited several restaurants-Mr Jerry’s, Mamma Mia, and Piano Rouge and all were fantastic.

Excursions included Auschwitz & Salt Mines, on separate days - both excellent & very informative.

We’d highly recommend Kraków for a city break, and we’ll definitely be using Murray Travel again next year. It’s a brilliant company and they helped create such a great holiday. Lots of special memories made. Many thanks to Carla. We loved the card waiting for us when we arrived home! 😊

The service we received was first class. We sat down with advisor went through options, selected what we wanted and after that Murray's arranged everything. The easiest holiday we have ever been on. We will definitely be using them again. Thanks for a great holiday.

Our experience with Murry Travel was fantastic. The staff in the Nairn office were very professional & helpful, & kept us updated prior to departure & during the holiday. We will definitely be back.

I recently travelled from Inverness to Gran Canaria with Murray Travel, and I honestly couldn’t have asked for a better experience. From start to finish, everything was so well organised and completely stress-free, which made the whole holiday even more enjoyable.

A special mention has to go to Susan, who was absolutely fantastic throughout. She was friendly, helpful, and always on hand to answer any questions, making sure everything ran smoothly. Her attention to detail and genuine care really made a difference.

I would 100% book with Murray Travel again and wouldn’t hesitate to recommend them to anyone looking for a hassle-free holiday. Thank you for such an amazing trip!

Murray Travel team were very helpful in arranging our AAT Kings tour of New Zealand, including adding extra days’ accommodation at the start and finish of the tour.
When there were issues about travelling home through Dubai, we were kept informed by the team of our options.

I booked a holiday with Gemma to Disneyland Paris and it was one of the best holidays we’d been on! She made the whole process so easy and gave us so much information to help make our stay enjoyable. We can’t wait to go back and will definitely be booking through Gemma again!

Just returned from 3 night trip to Seville organised by Jacqui , everything ran like clockwork hotel was excellent in central location. Have booked lots of holidays through murray travel and find they cannt do enough for you takes all the stress out of booking yourself.

We contacted Murray Travel about helping to book a long haul trip. We had an idea of where we wanted to go too but unsure of how to plan it. Tracy was amazing we gave her our budget, which places we would like to visit and she helped us with the choices of destinations, accommodation and trips. We flew to Kuala Lumpur first and then on to Phuket in Thailand. The trip was amazing, everything that Tracy organised couldnt have been better from flights to transfers. It wasnt just the trip that was 5star it was the service that Tracy and Murray travel provided - right down to what to do with Sim cards, luggage labels. The pack we received for travelling had all the documents we needed, contact numbers etc and the added bonus was water bottles and mobile phone gadgets for on the plane (all well used!) really thought out useful things. At every step we felt so confident with Murray travel and i would honestly highly recommend booking with them - the peace of mind and security travelling just made the trip more enjoyable. We would highly recommend booking with the Tracy and are already planning our next holiday. Thanks Tracy and Murray travel for everything.

Having had my flight from Dubai cancelled at the outset of hostilities in the Middle East I contacted Murray Travel. The help I received could not have been better. The time and energy the staff expended was over and above I had a right to expect.I was booked onto the first Emirates flight into Scotland with special assistance. I could not thank Gemma and Jacqui enough for their assistance.

Booked our New York break with Jacqui at Murray Travel.
Jacqui was extremely knowledgeable about our destination, gave lots of pointers and tips. Went out of her way to help with our bookings and ESTA'S.
Overall a very good experience and would recommend.

Travelled to Gran Canaria with Murray Travel on March 3rd from Inverness,it was great to be able to travel from our local airport rather than having to do a 4 hour journey to Glasgow or Edinburgh.
Jacqui and the girls in the Elgin office arranged everything for us and everything was seamless.
We were greeted at check in by very friendly Murray Travel staff, the flight was great, very comfy aircraft with wi fi on board 😀
On arrival at Gran Canaria, we were through and on the transfer coach within half an hour. Our hotel was amazing and we were looked after very well.
Journey home was equally stress free and we were home within 45 minutes of landing.
Well done Murray Travel 👏 we'll certainly be travelling with them in the future 👍

I travel on my own and I find Aimee so helpful and easy to speak to . Nothing too much trouble and she organises everything I need for my holiday which is a big help to me . I will be in touch with Aimee again for my next holiday

I would never normally write a negative review and have never felt the need to do so before. However, we are currently on what can only be described as a very stressful and disappointing holiday booked through Murray Travel (Inverness to Gran Canaria).

Unfortunately, when we arrived at the hotel it was nothing like the pictures or descriptions we were shown at the time of booking. There were a number of issues with the accommodation and the overall condition of the hotel was poor considering the price that was paid.

In addition to this, the accommodation did not meet the mobility needs we had clearly explained at the time of booking for my grandmother. This made the hotel unsuitable for our circumstances and added further stress to what should have been a relaxing holiday.

We reported these problems to Murray Travel immediately, however the response we received was incredibly disappointing. We were told that a representative would visit us the night we contacted them, but this never happened. Instead, we were left waiting for over 24 hours with very little communication or updates despite repeatedly contacting the agency ourselves.

Eventually we were told that we could move hotels, but only at additional cost. Given that the accommodation we were sold was clearly not as described and unsuitable for our needs, this felt extremely unfair.

In the end we had no choice but to move hotels at additional cost just to try and salvage what was left of our holiday. Unfortunately, we also experienced problems checking in to the new hotel, and it has not been much better despite the additional cost.

The lack of communication and support from Murray Travel during this situation has been extremely disappointing. One of the main reasons people book through a travel agent is for support when things go wrong, and sadly we did not feel supported at all.

Overall we are very disappointed with both the accommodation we were sold and the level of customer service we received.

Once again, Tony came up trumps with hotel suggestion based on his own experience from years before. The team in Nairn don’t just arrange a holiday, they take real interest and care and when things don’t go quite to plan, they do all they can to help.

I haven’t booked through a travel agent for years but heard great things about Murray Travel. It’s a luxury experience from beginning to end, I am super fussy of where I go and Susan couldn’t have been more helpful. She listened to what I was looking for and gave me different options. She had been to my destination many times so I felt in great hands and wow did it pay off!! Our honeymoon in the Dominican Republic was 10/10, I’m hoping to go back with friends!!

We have been dealing with Murray Travel for several years now. Most of our requests and inquiries have been dealt with by the branch manager Jacqui Peat. Nothing seems to be too much trouble for her especially as we often make specific requests to enable our holidays to be much more comfortable.

This was our 1st time using Murray Travel for a winter break to the Canary islands, must say absolute 1st class customer service and care, we will certainly be using them again, Laura MacPherson from the Nairn branch was brilliant, from start to finish her care was amazing, receiving a check up email while on holiday and one when we returned home was a touch of class, thank you we will be in touch for our next family holiday.5🌟🌟🌟🌟🌟

Organised all flights, hotels, transfers and special assistance for an epic 6 week holiday to Singapore, Australia and New Zealand. Everything went smoothly and they couldn't have done more for me and my daughter.

We used Murray travel for our recent trip to Kuala Lumpur and Thailand. Tracy was very helpful in providing various options with clear information and pricing.

Communications were great from start to finish and we felt reassured that everything was in place and that our holiday would run smoothly.

Thanks for a great service, we will definitely be back.

Dot,Gillian and team at the Nairn branch went above and beyond for our honeymoon in Bali.
Nothing was too much bother and they were so helpful and we would definitely recommend them and will be coming back to book another holiday with them.