Travelgates UK Reviews 251

Booked 3 night stay in Krakow with visit to Auschwitz, which was our main reason for going.
Unfortunately I found communication lacking prior to trip and all done through WhatsApp, with myself having to chase constantly for verification on flights/ hotel etc. I kept asking for voucher for Auschwitz and this was delayed, cutting a long story short, was told week before we flew they couldn’t book the Auschwitz trip. Upset and annoyed as this was our main reason for going. All other trips there were sold out (however I did indeed manage to book one myself through Trip.com who I’d highly recommend). After a lot of WhatsApp messages, Grace booked us on the salt mine trip ( amazing and glad we did it). However I asked for compensation due to the upset and constant having to chase them, original booking agent Naomi had left which meant our booking also got forgotten sometime in this. Response for compensation- ‘why would we compensate you, we have booked you on the salt mine trip’.
Although everything ran smoothly, flights, hotel etc this was not without worry all the time. Would I use again? No. I would have been better off booking everything myself. Using the company was supposed to take the stress out of a trip- it didn’t and added to it.
Given 3 stars purely because flights, hotel and salt mine trip was good and the original person who booked it Naomi.

SCAM SCAM SCAM THEY ARE FAKE AS F do not use they are NOT real...... thieving Ba@#£@ds. Apologies but im PiS#d at them.... They don't send you an ATOL certificate they lie to you. NOT A REAL COMPANY...

I would like to say the quote given was exceptional.
still waiting to make a decision. Thanks to Maria for her help.

Had a great experience with travel gates Julie was most helpful organising my family trip to krackow in December stress fee always got back to me when I had questions would definitely use for future trips again big thanks to Julie hopefully speak soon about summer thinking about a cruise

Julie went above and beyond for me and I cant thank her enough great job thank you

Quick response to the requested offer.
Brilliant service.

Very quick getting a tour together and a good price

Debra was excellent

My agent Susan Parker was superb , knowledgeable kind and helpful , making it the best booking I’ve done . Recommended highly 10 /10 Susan . I’ll be back !

Thank you Susan Parker for being so patient with me and the help you give me on all aspects of trying to get the best deal for our cruise, I am very grateful to you, keep up the good work.

Hannah was very efficient and quick at getting me quotes. Excellent customer service

Brilliant experience hanah was great every time we needed anything all times. Def recommend and will us travelgate again.😊

Excellent service from Hannah, she couldn't do enough to help me sort out my holiday, even when i changed the details a number of times,again excellent service five star

hannah was brilliant from start to finish of booking my hols and changes i wanted to make

I found Maria very good and dealt with any questions I had promptly highly recommend

Deborah, who replied with the information I was after was most helpful, several different options and no hard sell, just review all options and get back to her when we decide what to go with.

Spoke with Deborah today lovely pleasant lady. Very helpful looking into my holiday request.

Good prompt service and questions answered

Booked a holiday then had too change the dates my advisor joanna was very helpful and very prompt in answering any questions I had i would definitely book with these again

Great, prompt support from Sophia. She was able to price for two cruises to Asia, managing to source local flights. Sophia was very quick with quotes and was great with her communication. Will certainly use again.