earlier i thought customer support wasnt responding but got it figured out quickly. The team emailed back with helpful info and i cant wait for my supermoto wheels to arrive.
Bedrijf heeft geantwoord
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Hands down some of the best customer service we've experienced! Not only did the boys ODI plates turn out amazing, but their team actually reached out personally after the order just to make sure w... Toon meer
Bedrijf heeft geantwoord
Slow packing/shipping time. Two-ish weeks. Company sent the wrong part and they still charged a restocking fee. Also charged a restocking fee on a part they did not want me to return. Can’t make t... Toon meer
Bedrijf heeft geantwoord
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MXwraps is an e-moto parts and accessories retailer focused on helping riders upgrade, customize, and maintain their electric bikes. We carry a wide selection of products for popular platforms including Surron, Talaria, E Ride Pro, Stark Varg, Tuttio, Yozma, EBOX, Macfox, Ridstar, Super73, and other electric motorcycles and bikes. Our product selection includes brake upgrades, wheels and tires, controllers, motors, batteries, suspension, handlebars and cockpit components, lighting, drivetrain parts, frame protection, decals, graphics, hardware, and other performance and cosmetic upgrades. We also offer custom products such as wraps, graphics kits, plates, and coated frame guards. MXwraps works with multiple manufacturers, distributors, and specialized e-moto brands to provide customers with access to a broad catalog of compatible parts in one place. Because some products are custom-made, imported, preordered, or fulfilled by partner suppliers, processing and delivery times may vary by item. Estimated production or shipping timeframes are provided on applicable product pages whenever possible. Our team is committed to improving fulfillment, communication, product accuracy, and the overall customer experience as the business continues to grow. Customers can contact our support team by email for assistance with order updates, product compatibility, installation questions, returns, or other concerns. We understand that purchasing parts online requires trust. Our goal is to provide clear product information, dependable support, and practical solutions whenever an issue occurs. We value customer feedback and use it to improve our processes, supplier relationships, and service standards.
Contactgegevens
PO Box 500, 14051, East Amherst, Verenigde Staten
- N/A
- support@mxwraps.us
- mxwraps.us
4,3
Uitstekend
67 reviews
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Don't make a mistake!
After speaking with my other associates and business partners in the e-bike world. I have decided that I cannot recommend MXWraps for purchases. They charge a 25% restocking fee on return items which is an insane amount. There are dozens of reputable places you can buy parts for Surron, Talaria, E-ride, Ventus, etc. They're the only ones that I can find the charger 25% restocking fee this is an outrageous number 15% is the highest I can find in comparison 10% is the common. If you purchase anything from MXWraps you better make sure that you or a customer of yours does not change their mind because you will get slapped. I did reach out to MXWraps and tried to negotiate the 25% and they said politely NO.
Here's some real life numbers from other reputable companies that we also use for purchases that we will continue to use from here forward that I recommend.
Restock Fees
Rev rides 10%
Luna cycle 10%
Charged cycle works 15%
Amazon 0% on most items
MXWraps 25%!!
9 april 2026
Review zonder uitnodiging
Antwoord van MXwraps
Hey, we understand your concerns and appreciate you sharing your perspective.
At the moment, we’re unable to locate your order based on this review, as no name or order number was included. We’ve reached out through Trustpilot requesting that information so we can properly look into your case.
Please follow up with your order details so we can track everything on our end. Once we have that, we’re more than willing to work with you directly and waive the restocking fee to get this resolved.
At MXwraps, we stand behind supporting the community and making sure our customers are taken care of. We just need the order information to move forward.
I ordered on 4/1/2026 still no idea of a shipping Date
I ordered on 4/1/2026.
Updated review.
I was contacted by Michael at Mxwraps. He went into details about each product with me. He explained the reason for the delay in shipping. I look forward to doing more business with Mxwraps. I will update and submit a 2nd review when I receive the product.
13 april 2026
Review zonder uitnodiging
Antwoord van MXwraps
Matt, we appreciate you taking the time to update your review.
Glad we were able to connect directly and walk through everything with you. We’ll stay on top of your order and keep you updated all the way through delivery so there are no gaps moving forward.
Looking forward to getting everything in your hands and earning that follow-up review once it lands.
Antwoord van MXwraps
Thanks for updating your review, we really appreciate it.
Just to clarify for anyone reading, these coated frame guards are fully custom and made to order. Each set is hand prepped, coated, and cured, which is why the production timeline is 1 to 4 weeks. Your order is still within that window and moving through production as expected.
We’re glad we were able to connect and clear things up. If you need anything at all or want an update at any point, feel free to reach out and we’ll take care of you.
bought items for my sons tuttio
bought items for my sons tuttio , the most needed item never arrived (ever) surron throttle, made multiple attempts to contact MXwraps with no response 0 ... finally after a few months filed a claim with paypal . then mx wraps wants to talk but no thanks.. too late . never got my refund or the part for the kids tuttio, seems like a lot of people like mxwraps and that is unfortunate that they let 110.00 bike throttle
get them bad review , but I guess you live and learn... do better mx wraps... Oh and I refiled the claim with paypal
10 december 2025
Review zonder uitnodiging
Antwoord van MXwraps
Hey William, we still have contact over email and have sent about four emails to you trying to get back in touch. The Chargeback, that you originally filed, never resulted in our favor, meaning that we never got the money back from the order to refund you. We wanted the bank to speed the process up, but sometimes they take a long review process and it's completely out of our hands. If you want to continue this over email, that is completely fine with us and we are not withholding your money, we have no issue with refunding you since the throttle you ordered got discontinued, but the chargeback is kind of restricting that.
i made a order on sunday i am just…
i made a order on sunday i am just wondering when it will ship please make it soon? i ordered motocutz plates and decal baja light guts seat cover fork decal kyb stickers side fender decals new grips and shiftworks 31.8mm bars
14 maart 2026
Review zonder uitnodiging
Antwoord van MXwraps
What did you order? We can check on it.
I ordered a mxw ultra bee rear brake…
I ordered a mxw ultra bee rear brake kit for my mx4 and it has been 5 days and they haven’t done a thing with my package. At least that’s what it says. It says my order should be here on the 16th and if it does I’ll definitely fix the review but for now it stays 2 stars because I have been wanting to know what has been happening to my package and the website has said label shipped since the 11th. Thanks for reaching out I have emailed the company
11 maart 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thanks for updating your review! Glad you received your brakes and like them :)
Good parts for your Surron
My 12 year old son purchases parts from MX wraps. The products He has purchased have worked out very well on his Surron. We did have some issues with shipping taking longer than expected but they have been working on that and made things right. My son is very satisfied with his parts.
28 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for your review — we appreciate you taking the time to share your experience.
We’re glad to hear the parts have worked well on your son’s Surron and that he’s satisfied with what he received. That’s exactly what we aim for with every order.
We also appreciate your patience regarding the shipping delay. This has been a key focus for us, and we’ve made significant improvements to our fulfillment and communication systems to ensure faster and more consistent delivery moving forward.
If there’s ever anything you or your son need, feel free to reach out — we’re always here to help and make sure every order meets expectations.
Thanks again for your support.
Customer service issue made right
I had a difficult time getting a response from customer service. They had a mix-up with orders and were very apologetic when they realized the delay. At that point they quickly sent me return labels and issued the refund. Thank you Michael for helping resolve the situation quickly and effectively.
12 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for your feedback — we appreciate you taking the time to share your experience.
We sincerely apologize for the initial delay in communication and the order mix-up. That’s not the standard we aim to deliver. Once the issue was identified, our priority was to resolve it quickly and make the process as straightforward as possible.
We’re glad we were able to get the return handled and the refund issued promptly, and we appreciate your patience throughout the process.
If you ever need anything in the future, don’t hesitate to reach out — we’re continuing to improve our systems to ensure faster, more consistent support across every order.
Very good customer service and very…
Very good customer service and very good quality products and probably the fastest shipping ever 😈
9 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the feedback — we appreciate it.
Glad to hear you had a strong experience with both the product quality and shipping speed. That combination is exactly what we’re pushing to deliver consistently across every order.
If you ever need anything else, we’re here to help.
Great guy met him he made my order…
Great guy met him he made my order right after it wasn’t his fault and all products are great quality
10 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for taking the time to share this.
We appreciate you recognizing that situation — our priority is always to correct anything quickly and make sure the end result meets expectations. Glad we were able to get your order handled properly and that you’re happy with the product quality.
If you need anything going forward, don’t hesitate to reach out.
I love you Mikey and you have good…
I love you Mikey and you have good shipping
10 februari 2026
Review zonder uitnodiging
Fast shipping with great customer…
Fast shipping with great customer service
3 november 2025
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the feedback — we appreciate it.
Fast, reliable shipping and responsive customer service are both priorities for us, so it’s good to hear that came through in your experience.
If you need anything else, we’re here to help.
Great experience
Great experience! Shipped in 13 hours and came to my door 3 days after I ordered.
1 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the review — we appreciate it.
That’s exactly the standard we’re working to maintain — fast processing and reliable delivery. Glad everything moved quickly on your order and arrived without issues.
If you need anything else, we’re here to help.
Really good customer service and are…
Really good customer service and are really kind
1 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the feedback — we appreciate it.
We focus heavily on clear, responsive support, so it’s good to hear that reflected in your experience. If you need anything else, we’re here to help.
Support is very good
Extremely great Emoto company. The support is extremely good, every time I message him for help I cant a response in under 15 minutes at max.
Shipping times are great, and if not, for example, yesterday it was taking a while, I hit him up, and he fixed my order and it got shipped in 15 minutes. Top tier company and extremely recommended.
9 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the detailed feedback — we appreciate you taking the time to share this.
Fast, reliable support is something we take seriously, so it’s good to hear that responsiveness came through when you needed it. We also prioritize getting orders moving quickly once something is flagged, so I’m glad we were able to step in and get that resolved right away.
We’re continuing to refine both our fulfillment speed and communication systems to keep that level of consistency across every order.
If you ever need anything else, we’re here to help.
Great company
Great company, great owner, and fast shipping, they have everything you need for your bike
1 februari 2026
Review zonder uitnodiging
Best emoto company
10 februari 2026
Review zonder uitnodiging
MXP a very good reselling website for…
MXP a very good reselling website for bike parts and they have really good discounts and deals most of the time. Yall should definitely check them out. Their shipping is insanely fast. That’s why I recommend MXW !! Go buy rn
10 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the review — we appreciate the support.
We put a strong focus on keeping pricing competitive while maintaining fast, reliable fulfillment, so it’s good to hear that came through in your experience.
We’ll keep working to make sure both the deals and shipping speed stay consistent across every order. If you need anything, we’re here to help.
He helped me out with a order and…
He helped me out with a order and shipped me a new one pretty satt
8 februari 2026
Review zonder uitnodiging
Shipping took some time but after some…
Shipping took some time but after some back and forth with customer service my package arrived promptly! If you are willing to wait a bit longer the deals they offer are pretty great!
9 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Glad we could help! Shipping time is only getting faster and faster, over 80% of all products are now in transit same week of ordering.
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