earlier i thought customer support wasnt responding but got it figured out quickly. The team emailed back with helpful info and i cant wait for my supermoto wheels to arrive.
Bedrijf heeft geantwoord
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Hands down some of the best customer service we've experienced! Not only did the boys ODI plates turn out amazing, but their team actually reached out personally after the order just to make sure w... Toon meer
Bedrijf heeft geantwoord
Slow packing/shipping time. Two-ish weeks. Company sent the wrong part and they still charged a restocking fee. Also charged a restocking fee on a part they did not want me to return. Can’t make t... Toon meer
Bedrijf heeft geantwoord
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MXwraps is an e-moto parts and accessories retailer focused on helping riders upgrade, customize, and maintain their electric bikes. We carry a wide selection of products for popular platforms including Surron, Talaria, E Ride Pro, Stark Varg, Tuttio, Yozma, EBOX, Macfox, Ridstar, Super73, and other electric motorcycles and bikes. Our product selection includes brake upgrades, wheels and tires, controllers, motors, batteries, suspension, handlebars and cockpit components, lighting, drivetrain parts, frame protection, decals, graphics, hardware, and other performance and cosmetic upgrades. We also offer custom products such as wraps, graphics kits, plates, and coated frame guards. MXwraps works with multiple manufacturers, distributors, and specialized e-moto brands to provide customers with access to a broad catalog of compatible parts in one place. Because some products are custom-made, imported, preordered, or fulfilled by partner suppliers, processing and delivery times may vary by item. Estimated production or shipping timeframes are provided on applicable product pages whenever possible. Our team is committed to improving fulfillment, communication, product accuracy, and the overall customer experience as the business continues to grow. Customers can contact our support team by email for assistance with order updates, product compatibility, installation questions, returns, or other concerns. We understand that purchasing parts online requires trust. Our goal is to provide clear product information, dependable support, and practical solutions whenever an issue occurs. We value customer feedback and use it to improve our processes, supplier relationships, and service standards.
Contactgegevens
PO Box 500, 14051, East Amherst, Verenigde Staten
- N/A
- support@mxwraps.us
- mxwraps.us
4,3
Uitstekend
67 reviews
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Time consuming, but resolved!!
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mounted backwards, more of an asthetics issue than anything, but they have agreed to issue a $75 refund for the cause. Time consuming ordeal, 4 out of 5 stars.
3 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for the honest review — we appreciate you taking the time to update it.
We apologize for the delay in communication and the initial inconvenience. Situations like the holiday batch you mentioned are exactly where we’ve been tightening our processes to prevent repeat issues.
We’re glad we were able to get everything resolved, issue the partial refund, and make it right. Feedback like this helps us identify friction points and improve both response times and order accuracy moving forward.
If you need anything else, we’re here to help.
Lack of communication
2.11.26 Update - I did finally receive a response from the company and have since received my items. They were very apologetic about my experience and the lack of communication which I appreciated. The items are exactly as described when I ordered them.
Original review:
I placed an order back on Jan. 10th for 3 items and finally got tracking numbers Jan. 28th. Finally received one item today, but still show that the other two items, the more expensive items, haven't been received for shipping by the seller. I've reached out several times and can't seem to get any sort of response. This company was recommended to us by another person who used them so not sure what the issue is with our orders taking so long. A month seems like a long time to wait for an item to ship and reading other reviews, I'm getting concerned that we'll never receive the order or a refund. I'm giving 2 stars only because we've received one item, although month longs wait, and I know someone else who used them and had a good experience.
1 februari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for taking the time to share both your initial experience and the update — we appreciate the transparency.
We sincerely apologize for the delay and the lack of communication you experienced early on. That gap is not reflective of how we aim to operate, and we’ve since made adjustments to improve response times and ensure customers are kept informed throughout the fulfillment process.
We’re glad we were able to connect with you, resolve the situation, and that the items you received met expectations. Your feedback helps us identify where breakdowns occur so we can continue tightening both our communication and fulfillment systems.
If you need anything further, we’re here to help and ensure everything continues to run smoothly on your end.
Shipping was fast and i received my…
Shipping was fast and i received my titanium bolts fast
6 januari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Good to hear!
BEST BREAKS ON THE MARKET
The surron LBX moto breaks were really good and I was stopping on a dime. Would definitely recommend my order got fulfilled in literally one day.
12 januari 2026
Review zonder uitnodiging
Antwoord van MXwraps
Glad to help!
Mxwraps
I ordered 800 dollar rims from mxwraps they didn’t show up but in the end they gave me a refund on them and they where really good about the situation and where happy to help
22 oktober 2025
Review zonder uitnodiging
Antwoord van MXwraps
Thank you for sharing your experience — we appreciate it.
We understand how frustrating situations like that can be, especially on a higher-value order. Our priority is always to resolve issues quickly and make sure our customers are taken care of, so we’re glad we were able to get that handled and issue the refund.
If you decide to order with us again, we’ll make sure the process is smooth from start to finish.
Shipped relatively fast
Shipped relatively fast, product was awesome.
8 december 2025
Review zonder uitnodiging
Antwoord van MXwraps
Thank you!
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