Very happy with my experience with MyDeliBox. The products arrived in perfect condition and exactly as described, and the delivery was quick and reliable. Everything felt smooth and well organised. I’... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My order from myDelibox arrived today ,the box arrived open but luckily nothing was missing or broken, I asked the delivery courier he said he doesn't know why is open, apart from that the product a... Toon meer
We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Toon meer
The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Contactgegevens
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, Verenigd Koninkrijk
- info@mydelibox.com
- mydelibox.com
4,5
Uitstekend
702 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a free sample box yesterday and…
Had a free sample box yesterday and everything was really good. Definitely will be buying from them again
31 augustus 2024
Review zonder uitnodiging
MyDelibox never lets you down
Been using MyDelibox for a few years. Told loads of people about it. I often send parcels as gifts to family and friends. Much more interesting than generic hampers. And MyDelibox has never let me down. I love them!
15 augustus 2024
Review zonder uitnodiging
My deluybox
Company still charge you the full amount for the next day delivery if you place your order after 11 am on Friday and deliver whenever to you. I have placed my order on Friday (09.08) at 11.32 to be fair and possibly will be delivered tomorrow I am holding my breath now don't know if I will get it . When you try to explain to them that what they are saying is wrong and the overcharge you for a service that they do not deliver on time they get quite defensive and rude to you. I will report them to the relevant agencies now.
12 augustus 2024
Review zonder uitnodiging
Antwoord van myDelibox
Hello, Milena. Thanks for your order and sorry for what has happened. As already explained via email and also over the phone, you selected at the checkout this delivery method: "NEXT DAY - order by 11am Monday to Friday, get it by next business day ".
Since you ordered on Friday after 11am, this means that the order will be delivered to you on Tuesday (next business day). If you ordered before 11am, it would have been delivered on Monday instead. Your order is currently in transit and it will be delivered today as confirmed to you multiple times. There wasn't any wrong doing from our side, and if you believe we have been rude we do apologize once again, since this wasn't our intention. We genuinely believe this was a misunderstanding in communication between us and you. You also ordered from us multiple times in the past and everything went smooth. Thanks again for your understanding.
Fantastic choice of Italian groceries…
Fantastic choice of Italian groceries at a great price.
Fast delivery.
30 juli 2024
Great service
30 juli 2024
Perfect package
Perfect package, all wrapped up with care and everything arrived with no damage. Quick delivery.
30 juli 2024
The product is great and delivery time…
The product is great and delivery time as should be.
26 juli 2024
I had to cancel my order because the…
I had to cancel my order because the delivery fee, in the UK mainland, was unacceptable!
26 juli 2024
Antwoord van myDelibox
Hello. As explained via email your postcode does not qualify for our UK mainland rates. The extra charges are also written into our delivery page. We also refunded promptly your order as soon as you wanted to cancel it.
We then believe this review is unfair and we will report it to trustpilot.
Precise and with good food 😋
1 augustus 2024
Review zonder uitnodiging
Great products, great service
Great products, delivered quickly and well packaged in eco friendly packaging. Lovely to be able to get my Italian favourites here in the UK.
24 juni 2024
Review zonder uitnodiging
Great service
25 juni 2024
Good company
Order often, great selection, good prices. Items arrived packed very carefully
13 juni 2024
Review zonder uitnodiging
Always great service,good…
Always great service,good choice of products.delivery on time.thank you
6 juni 2024
Review zonder uitnodiging
All very good and very fast service.
28 mei 2024
Very good choice!
I'm italian and I'd like to get some products from my country. On mydelibox I can get some.products I can't find in the shops around me and the prices are very good!
24 mei 2024
Review zonder uitnodiging
Scandalous poor customer service and…
Scandalous poor customer service and attention to the customer in general. Ordered with next day delivery and Fedex damaged the parcel. Had a call from them saying the parcel is now leaking so they are not going to deliver it. I immediately contacted Mydelibox which did NOTHING for me! Emailed them numerous times in the past 3 days informing them about this and requesting a replacement. NO, replacement! Had a reply they are awaiting for Fedex to confirm. They did not even bother to check the tracking otherwise they would have seen the the parcel status has not updated since 2 days. So I have to wait for Fedex to have the time to confirm and if it takes 1,2,3 weeks I will have to wait to receive, MAYBE, another parcel with what I paid for?? This is so not Customer care oriented. This company has a lot to learn on how to treat their customers.
15 mei 2024
Review zonder uitnodiging
Antwoord van myDelibox
Hello, Cinzia. Thanks for your order and sorry for what has happened to you. Please note you already ordered several times in the past from us, and we always assisted you promptly and professionally. In this specific case there was an issue with the courier, and we did take care of it as well.
When you say mydelibox did nothing for you, you know this is not true and it is not fair to report such a thing here. We apologized multiple times, we refunded you the entire order value, and we offered a voucher for a new order, which you did use and then suddenly you cancelled it. We explained also multiple times we are unable to send you a replacement.
We hope you reconsider this review and we wish you all the best.
myDelibox
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.