I’ve just been charged £48 for membership that I never requested! I see on their site that others have had this issue too. I’ve just messaged them saying I don’t want it but am worried as others have... Toon meer
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Lees wat reviewers zeggen
Love this company. Very competitive prices. Compared their prices with another on line health food provider selling very similar produce, Welleasy cheaper. Great selection of goods. Delivery to us fro... Toon meer
I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ..... Toon meer
I am so happy I found these guys! What an amazing site - I am getting a huge discount and saving so much on my regular items.. It's so expensive to shop organic and healthy these days so I'm really gr... Toon meer
Bedrijfsgegevens
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- team@welleasy.co.uk
- welleasy.co.uk
3,5
Gemiddeld
948 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Charged for membership that I didn’t knowingly request.
I’ve just been charged £48 for membership that I never requested! I see on their site that others have had this issue too. I’ve just messaged them saying I don’t want it but am worried as others have said they don’t reply. Seems like a scam to me.
16 april 2026
Review zonder uitnodiging
Don't Honour Account Setup
I recently made a first purchase with this company and when I did took screenshots of the new account details. I am very careful when it comes to ensuring I am NOT spammed. After the order was delivered, the spamming then commenced. First I received a SPAM regarding some sort of Easter deal. The second SPAM related to some 40% deal.
As a result, I emailed this organisation that ignores a person's request and abuses their personal data, and wastes their time to delete the account.
I now have this company flagged as spam in my email tool and I'll never deal with them again.
I would NOT recommend this company, and my advice is to avoid them.
3 april 2026
Review zonder uitnodiging
Great overall
Great items, great prices, quick easy service, friendly and excellent customer service!
24 maart 2026
Don't buy here
Don't buy here, they scam you with memberships you never signed up for. Hat to cancel a big order just before I read the fine print.
24 maart 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi Timothy,
Thank you for your feedback — we’re sorry to hear that this was your impression.
We want to reassure you that the WellEasy Membership is never applied without visibility. It is clearly shown during checkout and begins with a 30-day free trial, with no charge taken upfront. The membership only continues after the trial if the customer chooses to keep it, and it can be cancelled at any time during the trial period.
Our aim is always to be transparent while offering customers access to exclusive pricing and ongoing savings through the membership.
We appreciate that anything unclear at checkout can feel frustrating, and we’re continuously working to improve clarity. If you ever have questions or would like support, our team is always happy to help at team@welleasy.co.uk
Thank you again for your feedback.
Best regards,
The WellEasy Team
Do not sign up to this company
Do not sign up to this company, they are impossible to contact and take unauthorised money from my account
4 maart 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi Richard!
Thank you for your feedback — we’re sorry to hear about your experience.
We want to reassure you that we do not take unauthorised payments. The WellEasy Membership starts with a 30-day free trial, and any charge is only taken after this period if the membership remains active. It can be cancelled at any time during the trial.
We also take customer support very seriously and respond to all enquiries within 24 hours, so it’s possible your message may not have reached the correct inbox.
Please contact us directly at team@welleasy.co.uk
, and our team will review your account, resolve any issues, and arrange a refund where appropriate as quickly as possible.
We’re here to help and will make sure this is sorted for you.
Best regards,
The WellEasy Team
Welleasy continues to provide terrible service
Welleasy continues to provide terrible customer experience. They have a commitment to 'next working day delivery' scrolling across the top of their home page, but experience is of delayed dispatch, including on autoship orders, emails promising dispatch and delivery that don't happen. My usual experience is of delivery taking 4-6 days, and sometimes longer. This is a long term issue at Welleasy, which they don't seem able or motivated to address. Given that customer pay a subscription to shop with the company, meeting basic commitments to the level of service offered should be a priority.
4 maart 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi Lucy!
Thank you for your feedback — we’re really sorry to hear about your experience.
We understand how important reliable and timely delivery is, especially for repeat and autoship orders, and we recognise how frustrating it is when expectations aren’t met. While we aim to offer next working day dispatch where possible, there are occasions where delays can occur, and we appreciate that this has been your experience more than once.
Please be assured this is something we are actively working to improve, particularly around dispatch consistency and communication.
In terms of the WellEasy Membership, it’s designed to provide value through exclusive pricing and ongoing savings, but we completely agree that this should be matched by a dependable service.
We’d really like to look into your orders in detail and make this right. Please contact our team directly at team@welleasy.co.uk
— we respond within 24 hours and can review your account, address any delivery concerns, and support you further.
Thank you again for your feedback — it helps us continue improving.
Best regards,
The WellEasy Team
Membership Fee
I placed one order a months later £48 came from my account for a membership fee , I was not aware that I had to pay a fee to place an order, it was not made clear and must have automatically signed me up
28 februari 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi Beccy!
Thank you for your feedback — we’re sorry to hear this has caused concern.
We’d like to reassure you that the WellEasy Membership is not automatically charged upfront. It begins with a 30-day free trial, and any fee is only taken after this period if the membership remains active. The trial and membership details are shown during checkout.
We understand that if this wasn’t clear at the time, it can be frustrating, and that’s not the experience we want for our customers.
Please contact our team at team@welleasy.co.uk
and we will review your account, cancel the membership if needed, and arrange a refund where appropriate. We respond within 24 hours and will get this resolved for you quickly.
Thank you again for bringing this to our attention.
Best regards,
The WellEasy Team
my luck that I noticed this scam
I also tried to make a purchase of 70 pounds today 21/02/2026 and I find myself in the basket with a £48/year subscription that I don't want, I immediately canceled everything, my luck that I noticed this scam, this offer is abusive, something like this should not happen, it should be up to the buyer whether they want it or not, this problem should be reported to consumer protection as soon as possible, too bad because they have good products for sale
21 februari 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi there!
Thank you for your feedback — we’re sorry to hear this was your impression.
We want to reassure you that the WellEasy Membership is entirely free for 30 days and not applied without visibility. It is clearly shown during checkout and begins with a 30-day free trial, with no upfront charge. The membership only continues after the trial if a customer chooses to keep it, and it can be cancelled at any time during that period.
We understand that anything unexpected at checkout can feel frustrating, and we’re continuously working to make this as clear and transparent as possible.
We’re really glad to hear you like the product range, and if you have any questions or would like further clarification, our team is always happy to help at team@welleasy.co.uk
Thank you again for your feedback.
Best regards,
The WellEasy Team
Amazing savings and customer service was impeccable
I am so happy I found these guys! What an amazing site - I am getting a huge discount and saving so much on my regular items.. It's so expensive to shop organic and healthy these days so I'm really grateful for this site. Also, I had a very minor issue with one product from my recent order and the customer service was incredible. I would highly recommend these guys.. You can also get benefits when you recommend to your friends
17 februari 2026
Review zonder uitnodiging
This company just tried to take £48…
This company just tried to take £48 from my debit card a few weeks after placing an order. Would never have knowingly signed up for a £48 membership....
12 februari 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi Alex!
Thank you for your feedback — we’re sorry to hear this has caused concern.
We’d like to reassure you that the WellEasy Membership begins with a 30-day free trial, and any fee is only taken after this period if the membership remains active. The membership details are shown during checkout, and it can be cancelled at any time during the trial.
We understand that if this wasn’t clear, it can feel unexpected, and that’s not the experience we want for our customers.
Please contact our team at team@welleasy.co.uk
, and we’ll review your account, cancel the membership if needed, and arrange a refund where appropriate. We respond within 24 hours and will get this resolved for you quickly.
Thank you for bringing this to our attention.
Best regards,
The WellEasy Team
It’s a yes from me!
Well easy? Well impressed! I have now placed three orders with WellEasy and I’ve been delighted with the service, products and prices. I shall certainly continue to shop with them and wholeheartedly recommend them to others.
The only fly in the ointment has been the dreadful performance by the courier, but that’s hardly the fault of WellEasy.
29 december 2025
Always a great experience with…
Always a great experience with Welleasy, keep coming back for more
24 januari 2026
Always happy with products
Always happy with products, extensive range and quality. Packed well every time, and eco friendly. A lot of products sold through them are sadly in 'squeezy' and plastic bottles, but a really great range of products more eco packaged
16 oktober 2025
Review zonder uitnodiging
Absolutely love this company
Absolutely love this company. I have nothing bad to say about them at all and have never had any problems with them either. I have been a loyal and happy customer of theirs for well over a year now I think. They are most definitely not a scam/cowboy company and I am forever grateful that they exist. Well done and thank you for your hard work guys.
6 februari 2026
Review zonder uitnodiging
Plenty of choice
Plenty of choice, easy to navigate round the website and excellent service plus savings - what’s not to like?
Highly recommended
24 januari 2026
The deliveries are always on time.
24 januari 2026
Quick delivery
Quick delivery, excellent value for money and great selection of products. I love that they mark food that’s UPF free
24 januari 2026
Scam - membership added without notification
I have not ordered anything yet, but I spent a lot of time shopping and at the checkout, I got suspicious of a ambiguous cancellable membership talk. I did not choose repeat order for any of the items and I have not seen any membership pricing. It is just a regular order and at the checkout, it starts to mention something being cancellable. There is no other option of just buying things and the Terms and Conditions link just shows 404 Error. Then if you continue a 30 day trial of a membership appears on your shopping list with no warning and no way of taking it out. I have just read other people experiencing being charged for membership so I will not continue this purchase but it is really a shame because I spent hours searching prices an qualities of various items. I have screenshots of every stage if they attempt to deny like they did for other comments. AVOID AVOID AVOID.
1 februari 2026
Review zonder uitnodiging
Antwoord van WellEasy
Hi there!
Thank you for taking the time to share your feedback — we’re sorry to hear that the checkout experience caused concern.
We’d like to clarify how the WellEasy Membership works. It starts with a 30-day free trial, during which there is no charge. A membership fee is only taken after the free trial ends, and only if the customer chooses to continue. The trial can be cancelled at any time within those 30 days.
The WellEasy Membership is designed to offer real value, including exclusive member pricing, additional discounts, and ongoing savings across our range — many members find the savings quickly outweigh the cost.
That said, we understand how important clarity is at checkout, and we’re sorry if anything felt unclear or caused frustration. This is something we continue to review and improve.
If you have been charged for a membership or would like it cancelled, our support team can help straight away. Please contact team@welleasy.co.uk, and they’ll be happy to review the account and arrange a refund if appropriate.
Thank you again for your feedback — it genuinely helps us improve.
Best regards,
The WellEasy Team
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