Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van EP Financial Solutions
Thank you for the review. Your feedback is appreciated.
Really helpful and easy to pay and…
Really helpful and easy to pay and settle my outstanding debts. Thank you EP Financials.
12 maart 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We much appreciate the feedback.
Received a text message to arrange a…
Received a text message to arrange a payment arrangement. Did the online form and then set up with the bank to pay the arrange payment that EPS online system agreed to .
Following doing the first payment I then received several phone calls which luckily my phone it came up as a spam call.
These calls are persistent and regular every day and at different times having anxiety and depression these calls are affecting my mental health wellbeing.
Also several text messages asking for more money than the arranged online payment !
Done 2 payments now and still receiving calls and text messages
5 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Update.
Thank you for providing the information via Trustpilot so promptly.
Using the details shared with us through the platform, we have been able to review the matter further. We have previously attempted to call you, as there appears to be a query we would like to discuss with you directly. This is to help resolve what we believe may be an issue, and is not related to increasing any payment values.
A manager from our team will attempt to call you shortly on the number provided so we can help address the concerns raised. They will also look into the text messages you mentioned, as we would not send messages containing payment amounts or balance information.
Please be assured that our intention in contacting you is simply to help and to address the matters you have raised.
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Thank you for taking the time to share your feedback.
We are concerned to receive your review and would like to investigate the matter fully to confirm whether the communication you received has come from us.
We would never include arrears balances or request specific payment amounts within a text message. Our role is always to first understand a customer’s circumstances and affordability.
To help us do this, please provide Trustpilot with the reference number included in the direct message we have sent to you through the platform so they can securely pass it to us. Alternatively, you can contact us directly by writing to complaints@myepfs.com.
Please be assured that as a firm we take matters like this seriously and will review the communication history and account setup carefully once we are able to locate the account, so that we can address your concerns in a supportive and appropriate way.
We are also very sorry to hear that this situation has been affecting your wellbeing.
The customer service advisor was really helpful
The customer service advisor was really nice and helpful her name was Komal and she provided a great service, she listen to my problems and comes up with a great solution. Thank u
10 maart 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to leave feedback. We are really pleased to hear about your positive experience.
We will make sure your feedback is shared with Komal. Thank you again for recognising the service you received.
Professional, yet friendly and understanding team.
They are quite understanding and don't charge more money to customers.
9 maart 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate that you have taken the time to provide a review.
Utterly useless ..
Utterly useless i set up a payment agreement with this so called professional company and so far there is nothing good to say as I keep getting calls from them. They are pests if they cannot set things up properly whats the point in them
6 maart 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
Based on the information in your review, we believe we have identified the account in question. After reviewing the case, we can see that an error was made initially by our advisor. We sincerely apologise for this and take full ownership of the mistake.
Unfortunately, we are unable to contact you by email as that communication channel has been unsubscribed on the account. A manager from our team will therefore attempt to call you today to explain what has happened.
If you would prefer to arrange a convenient time for a call, please let us know, via complaints@myepfs.com and we will be happy to accommodate.
Thank you again for bringing this to our attention and giving us the opportunity to put things right.
Antwoord van EP Financial Solutions
Thank you for the feedback. We are very pleased to know our team member was very helpful.
First time speaking with EP financial…
First time speaking with EP financial the male advisor i spoke with was very polite understanding, informative.
26 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are pleased to know our team member was polite, understanding and informative. Thank you for taking time to provide this feedback.
Excellent..................
24 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the feeedback, it's appreciated.
Very helpful and understanding
They were very helpful and made me understand the circumstances of what the problem was, they politely explained it over the phone and resolved the issue straight away with me, thankyou to the polite gentleman I spoke to over the phone
23 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re pleased to hear the issue was clearly explained and resolved quickly for you. It’s great to know you found the service polite and helpful. Thank you for the review.
Antwoord van EP Financial Solutions
We’re glad you felt supported. If you need anything further, we’re here to help.
The advisor was very supportive and…
The advisor was very supportive and listened and sorted the error out .
18 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re really pleased to hear that our advisor was supportive, took the time to listen, and was able to resolve the issue for you. We appreciate the feedback.
Nice kind company to deal 🤝 thank you
Nice kind company to deal 🤝 thank you
16 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
It’s great to hear that you found us kind and easy to deal with. Providing a supportive and respectful experience is very important to us, so your feedback means a lot to the team.
Pursue already settled debts
I paid the balance directly to the original company and the debt was settled in full. Despite this, EP Financial Solutions have continued to contact me for over a month claiming the balance is still outstanding.
I have now informed them twice in writing that the account was settled and provided proof of payment, yet they continue to send messages saying it has not been cleared. This is extremely poor administration and suggests their records are not being updated properly.
Being contacted repeatedly about a debt that no longer exists is stressful and unnecessary. A debt collection agency should at minimum ensure its information is accurate before pursuing people for payment.
Based on my experience, communication has been unprofessional and disorganised, and their internal processes appear seriously out of date. I would strongly advise others to keep clear records and written proof of any payments made if dealing with this company.
13 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Update: Thank you for supplying your reference via Trustpilot. We have now located the account and will shortly send an email to the address we hold on record with further information.
In the meantime, we are raising a complaint on your behalf with our client to establish why the balance update has not been received.
We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
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We’re very sorry to read this. We would never intentionally continue to contact someone regarding a balance that has already been settled, and we fully appreciate how frustrating this must feel.
We’d really welcome the opportunity to investigate this properly and put things right. We’ve reached out to you directly via Trustpilot, please share your reference number with us through that private message and we’ll look into this as a priority.
Good service
Shaun who I spoke to was very helpful and very professional
9 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your feedback. We’re delighted to hear that Shaun was helpful and professional in supporting you.
We really appreciate you getting in touch and sharing your experience.
Spam operator
This company keeps ringing me but no answer when I pick up. I don’t have any debt & the person they want to contact is not me. Total spam methods of communication.
I can’t find a way to contact them without giving my details, which I really don’t think they need to know.
This is the message.
Hello, we are calling from EP Financial Solutions to speak with J Zel&@$ka. If you are available to speak to one of our advisors, please press one. Otherwise, please call us back on 01418460860. Quoting reference number 151031573. Thank you.
If you read this, please stop calling me.
6 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to leave a review, and we’re sorry for the frustration this has caused.
We want to reassure you that this is not spam. Occasionally, the contact details we are provided are incorrect, which can result in us contacting someone who is not the intended person. We appreciate how inconvenient this can be and apologise for that experience.
Any identity and verification checks are in place solely to protect the personal data of the individual we have been asked to support. If you are not the correct person, you do not need to share any personal information with us.
There are several options to remove incorrect contact details. You can visit https://contactus.myepfs.com, enter the reference number, select the option confirming you are the wrong person, and provide the phone number you would like removed. Alternatively, you can call the number provided and our team will remove the number for you, or email contactus@myepfs.com with the reference number and the phone number that should be removed.
While we can identify the reference mentioned in your review, we’re unable to confirm which phone number you’d like flagged as incorrect from the review alone.
We’re sorry again for the inconvenience caused, and thank you for bringing this to our attention.
Called at 8.30 in the morning.
Called at 8.30 in the morning.
Refused to say what the call was about or what they do unless I disclose private personal information.
I requested a copy of the phone but was told "we are not a data processor, so I will have to go the so called creditor to request a copy of the call!!! Mind blowing false.
5 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising your concerns.
We take matters relating to data protection and call handling very seriously. We would like to clarify that we typically act as a data processor on behalf of our client rather than as the data controller.
For data protection reasons, the information we are able to disclose during a telephone call is restricted unless standard identity verification questions can be completed. This is to ensure personal information is protected in line with data protection requirements.
At this stage, we are not yet able to locate the specific interaction from this review alone. We have reached out to you via Trustpilot, and if you are able to provide a reference number or confirm the telephone number used for the call directly to Trustpilot, this will allow us to locate the correct account, retrieve the relevant call recording, and investigate your concerns fully.
Once our review is complete, we will respond in writing using the contact details held on the account. Thank you for bringing this to our attention and for giving us the opportunity to investigate.
Very nice and very professional and…
Very nice and very professional and very polite Albert Moore.
3 februari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, for your kind feedback. We’re really pleased to hear that you found our service professional, polite, and positive.
Great service very efficient and…
Great service very efficient and helpful friendly staff getting you sorted with any issues well recommended
29 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your kind feedback. We’re really pleased to hear that you found our service efficient and helpful, and that our team were friendly and able to support you with any issues.
My experience was excellent.
My experience was excellent,very understanding and helpful customer service.very considerate and an excellent problem solver.
I'm a very happy customer
27 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for sharing your experience. We’re delighted to hear that you received such understanding and helpful customer service, and that our team were considerate and able to support you effectively.
We really appreciate your feedback and the time you’ve taken to leave this review.
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