Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The lady I spoke to was so helpful and…
The lady I spoke to was so helpful and understanding cannot say same for other debt companies who are threatening and pushy ( won't name names ! ) but this lady today was just so helpful and understanding of my personal circumstances
27 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your experience. We’re really pleased to hear that the colleague you spoke with was helpful, understanding, and took the time to listen to your personal circumstances.
Supporting people with empathy and respect is very important to us, so it’s encouraging to know this came across in your interaction. We appreciate your feedback and are grateful you chose to share it.
No body wants a debt recovery firm…
No body wants a debt recovery firm getting in contact , but as far as they go every correspondence ive had with this company has been profesional , empathetic and concise. Not once have they been pushy or not listened to my side infact they have actually gone above and beyond to support me on an issue that is out of my control and hands.
23 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your experience.
We understand that being contacted by a debt recovery firm is never easy, so we really appreciate you recognising the professionalism, empathy, and care shown by our team. Supporting people fairly, listening to individual circumstances, and helping find sensible solutions is central to how we work.
Thank you again for your comments.
If you don’t stop trying to pursue me…
If you don’t stop trying to pursue me for money I don’t owe, I am going to make your life more miserable than you make others. Take your scammy business and your scammy employer and shove them where the sun doesn’t shine. Next letter will be a cease and desist and after that I will be writing to trading standards, the ombudsman, and whoever else I need to inform to shut down your scam. Scum.
23 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re sorry to hear about your concerns.
Our role is to support customers who are in arrears by helping them find affordable and sustainable solutions, while ensuring the information we act on is accurate and fair.
We do not intentionally make contact for balances that are not owed. If you do not hold an account in arrears with the client we contacted you on behalf of, and have no knowledge of the balance in question, we would absolutely like to help resolve this. In such cases, we can liaise directly with our client to investigate and ensure the account is accurately updated.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will do everything we can to bring this to a swift resolution.
Received a phone call the gentleman was…
Received a phone call the gentleman was very polite and listened to my concerns. He gave me more time to resolve the matter. Thank you.
19 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re pleased to hear that our colleague took the time to listen to your concerns. Treating people with respect and understanding individual circumstances is really important to us.
Thank you for taking the time to share your experience.
Julie the advisor I spoke with today…
Julie the advisor I spoke with today was very helpful.
22 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We’re pleased to hear that Julie was very helpful. We appreciate you taking the time to share your experience.
Never thought I’d be writing a positive…
Never thought I’d be writing a positive review for a debt collection agency but crosses wires led to me not getting the final bill from the supplier and it moving to debt collection - the advisor totally understood my situation and I paid the final bill without the debt agency’s charges. Impressive!
13 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your experience. We are really pleased to hear our advisor understood your situation and was able to support. Your feedback is greatly appreciated.
Received a response today
Received a response today, this company has changed my perception of them. I still think the inability to talk to the same advisor is an issue but overall they respond to all complaints and are sensitive and understanding. I can now tackle the actual problem with EE who I wish were as responsive and supportive as this organisation. This organisation listens and genuinely cares. Thank you for your understanding during a very difficult time.
12 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for coming back to update your review. We really appreciate you giving us the opportunity to provide further information and are pleased to hear you felt listened to and supported.
Antwoord van EP Financial Solutions
Thank you for your feedback. We are pleased to hear you found our team polite and understanding.
Excellent supportive company…
Excellent supportive company ..understanding and very helpful
8 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your kind feedback. We are really pleased to hear you found our team supportive, understanding, and helpful.
A very good experience today and was…
A very good experience today and was helped with a friendly professional gentleman from EP Financial Solutions
6 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We are pleased to hear you had a good experience and found our colleague friendly and professional.
I was listened to in a very polite…
I was listened to in a very polite manner by the lady I spoke to. She directed me further to the right agencies to help me with my situation.
Feeling uplifted
Thank you so much for your help.
5 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt listened to and supported, and that the guidance provided helped you feel uplifted. Wishing you all the best going forward.
The Lady I spoke with was very kind
The Lady I spoke with was very kind. She listened to me explain my concerns and is now trying to help me resolve my issues.
2 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your the review. We are glad to hear your feedback.
The man was kind and polite also spoke…
The man was kind and polite also spoke very well to me
2 januari 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We appreciate the review.
If you get into trouble with payments…
If you get into trouble with payments they are helpful and don’t push you for payment.
29 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback, we appreciate it.
Talking to a human. The agent was very professional and…
The agent was very professional and friendly, and put my mind at rest. And the BIG PLUS is that you actually talk to a fellow human being.
29 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the review, we appreciate your feedback and are glad you found our team friendly.
The staff I spoke to was very…
The staff I spoke to was very professional and helpful
22 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are glad you found the team to be helpful. Thank you for the review.
EP Financial Solutions
The advisor who helped me with my call today, had outstanding skills as customer services.
10 out of 10.
17 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We appreciate you taking the time to provide your feedback.
Very professional and very helpful very…
Very professional and very helpful very polite when she was asking me questions I felt comfortable to talk with her
Thank you very much for understanding
10 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Very glad you found our team member to be helpful and polite. Thank you for letting us know.
EP financial solutions
EP financial solutions, are very professional and do everything to put your mind at ease and help sort the problem. I would recommend.
9 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are very glad to hear we could support. Thank you for the review.
The advisor was helpful and kind…
The advisor was helpful and kind dealing with a situation that should have been resolved a year ago. He gave helpful advice and sent a letter for me
8 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Very glad to hear you found our team member helpful and kind. We appreciate the feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.