Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Big thanks to Sean for being very…
Big thanks to Sean for being very informative and great communication!
17 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, we'll ensure to pass the feedback onto Sean.
Understanding
Good customer care service and understood everything and sorted out was a nice experience to be understood
12 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking time to provide the review. We appreciate it.
Really patient.
11 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the review. It is much appreciated.
Spoke with June who have great customer…
Spoke with June who have great customer service and solve my problem with full of patience such a lovely staff.
11 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the feedback on June. We'll be sure to pass your kind message on. We appreciate you taking the time to provide a review.
Helpful advice
Good advise and help.Very polite and clear communication.
10 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback; it is much appreciated. We are pleased to know you found our team to be very polite and our communication to be clear.
This is a very fair company to deal…
This is a very fair company to deal with paying debts and fines is never nice 👍🏾 but these people make feel not so bad
8 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide this review.
Very understanding of my presant issues
Very understanding of my present circumstances. Very polite
3 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide a review.
incredibly friendly and professional…
incredibly friendly and professional customer service with attention to detail
30 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team to be friendly and professional.
Very happy very happy very happy
Very happy very happy very happy
2 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Very piliot and helpful with the…
Very piliot and helpful with the information that I need and I will get this resolved and I need help and advice please and training
25 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. It's much appreciated.
Not bad company tbh
Not bad company tbh, dealt with a few in my time and these are not bad
22 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We appreciate your feedback.
My Experience With EP Financial Solutionswas very good
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassionately. I would recommend EP Financial Solutions to anyone who is perhaps having problems with outstanding debts. They are very polite and handle elderly people very sensitively.
19 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you so much for sharing your experience. We’re really glad to hear you felt treated with kindness and compassion, and that the process was handled efficiently for you. It means a lot to know our support is making a difference, and your recommendation is greatly appreciated.
This company does zero due diligence or…
This company does zero due diligence or research and just takes anything that falls in their hands, they have tried to charge minors and people that don’t exist money!!
19 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi there, thanks for taking the time to share this feedback.
We want to reassure you that we only work with trusted and well-established brands, and our role is to support people who find themselves in financial difficulty. At the same time, when something doesn’t look right, we make sure to support escalating the circumstances back to our clients so it can be properly investigated.
From what you’ve said, it sounds like this may be a case of incorrect or fraudulent credit being set up, which is something we take very seriously. We absolutely don’t want to be contacting minors or people who aren’t responsible for the debt, and we’ll always step in to put things right if that’s the case.
If you’re happy to share some details with us directly, we can look into this straight away. You can reach our team at complaints@myepfs.com, and we’ll make sure this is properly investigated for you.
My Advisor’s approach
Your advisor listened and understood everything that I had explained to her!
Her response was very reassuring and I was told that the relevant information would get relayed back to the company in question and that she will contact me again if necessary! I found this advisor to be very polite and helpful very professional and understanding more than I can say about the company chasing up Full Payment when I’ve always paid monthly!!!
18 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback on the Advisor who supported you. We are very pleased to know they were polite, helpful and listened and understood.
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate it.
Very helpful friendly staff.
Very helpful friendly staff.
Felt supported with affordable solutions for my situation.
Definitely would recommend.
11 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Very happy to hear our team supported with an affordable solution. We much appreciate your feedback.
Very excellent customer service adviser…
Very excellent customer service adviser and informative and concise information.
Very professional service and good customer interaction and step by step support.
11 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated. We are glad you found our team provided excellent levels of service.
Terrible keep trying to make me a pay a…
Terrible keep trying to make me a pay a debt even tho I shown proof of the company cancelled everything but there keep insisting on having me call the company like sort your company out before I sue you for harassment
7 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Update: Thank you for providing the additional information directly to TrustPilot. We have contacted our client, and we have closed the account at our side.
Apologies for any inconvenience we may have caused.
Kind Regards
—————————————-
Thank you for your feedback, and we're really sorry to hear about your experience. We never want anyone to feel harassed or pressured, especially when you’ve taken steps to explain your situation.
We take matters like this very seriously, and we’d love the opportunity to investigate this properly for you. As we’re unable to identify an account from this review alone, we’ve reached out to you via Trustpilot and would really appreciate it if you could provide them with any reference number we’ve included in our communications. This will allow us to investigate fully.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we’ll look into this right away to ensure any incorrect or outdated information is removed.
We aim to resolve issues quickly, and we appreciate you bringing this to our attention.
Sorted at last
They are so helpful and really explain everything, different ways to sort out payments and really listen to what you have to say. They sort out the best way for you. Thank you 😊
7 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, we are really pleased you found our team to be helpful and we appreciate you taking the time to provide this review.
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