Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Refuse to listen to reality
Couldn't tell you how many times I've answered the phone or informed them that I'm not the person they think I am, nor have I ever someone with that name.
Now today, I had received FIVE identical texts so once again, I go to their website to tell them that it's the wrong number.
I then get a sixthte text of the day! Absolute joke. This is literally harassment at this point...
4 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We understand how frustrating it must be to receive repeated contact, especially if you’re not the intended recipient.
We want to reassure you that we do not knowingly contact individuals at the same contact number multiple times a day, and certainly not when we’ve been told the number is incorrect. If that has happened, it may point to a technical issue or incorrect information, and we’d very much like the opportunity to investigate.
If you’ve already tried to notify us, we’re sorry if that hasn’t been picked up properly. We’re committed to correcting any mistakes and ensuring your number is removed if it doesn’t belong on our system.
As we’re unable to identify an account from this review alone, we’ve reached out to you via TrustPilot and would really appreciate if you provide them the number you have been texted on. This will allow us to investigate.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we will prioritise resolving this.
We’re here to help and ensure this is dealt with properly.
Great friendly patient customer advise
Great friendly patient customer advise, really happy I spoke with him
4 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are pleased to hear you found our team member friendly and patient. Thank you for taking the time to provide a review.
Easy to deal with very professional…
Easy to deal with very professional service
28 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, we greatly appreciate you taking the time to provide this review.
Good customer service and are…
Good customer service and are understanding of people's concerns and issues
28 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We much appreciate your feedback on the good customer service experience, specifically we are pleased to hear the team understood your concerns.
The gentlemani spoke with was so…
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear.
I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful in my situation He was very understanding & it was a different experience than I expected.
He is a credit to the company.
Because I said I could pay in full if they give me a discount I was gratefully given 25% off!
That’s another unnecessary worry out of the way.
I say thank you again to him & sorry I don’t remember his name
25 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We are pleased to hear you found our team member to be kind and helpful. This is what we always aim for.
DO not believe any letters saying you…
DO not believe any letters saying you owe to EE …,,,
I phoned EE it’s a Scam
19 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We completely understand it can be concerning to receive a letter about a debt, especially if someone has led you to believe the contact isn’t legitimate.
To clarify, we only reach out after being instructed by our clients. EE provides information on how they work with debt collection agencies at the following link. They also list a phone number 0800 956 6000 which you can call to be redirected to the agency they’ve placed the account with:
https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency
If you believe there’s been an error, we’d like to investigate. We’ve reached out to you via TrustPilot. Please share your EPFS reference number there, or alternatively, you can email our Complaints Team at complaints@myepfs.com.
We’re here to help and would appreciate the opportunity to look into this for you.
False claims!
According to EPFS, I owed money in the region of £12.47 to EE. I phoned EE to query this phantom charge. After a lot of digging into my account, the very kind gent from EE informed me that there is no debt or outstanding charge on my account. EPFS have been harassing me with phone calls and emails. EPFS are scam artists! DO NOT engage with them!
16 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We understand it can be concerning to receive unexpected communications about a debt, and we want to address your concerns directly.
EP Financial Solutions only contacts individuals after being instructed to do so by our clients. While we appreciate that this situation has caused frustration, we can assure you that any contact from our firm is not a scam.
Our team specialises in supporting people through financial difficulty, and our goal is simple: to provide compassionate, affordable, and sustainable help. EP Financial Solutions is listed on the registers of both the Financial Conduct Authority and the Credit Services Association.
If you would like to verify our legitimacy directly with EE, they provide information about how they work with debt collection agencies here: https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency
At that link, they advertise a contact number: 0800 956 6000, where you can be transferred to the agency an account is placed with.
What Happens Next?
When mistakes happen, we want to put them right. To help us investigate why your account was referred to us, we have reached out to you via TrustPilot. Please share the EPFS reference number included in our communications, which will allow us to locate your account, and raise a complaint with our client on your behalf.
If you would prefer to contact us directly, our dedicated Complaints Team is available at: complaints@myepfs.com
We’re here to help, and we appreciate the opportunity to put this right.
Great experience today
Great experience today , thanks a lot for help !
I really appreciate it
14 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the feedback. We appreciate you taking the time to provide this.
Very helpful and understanding they…
Very helpful and understanding they have put my mind at rest.
14 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We are glad to hear you found our team helpful and understanding.
Happy with service
It was easy to communicate my needs to the advisor.
8 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking time to provide this feedback, it is much appreciated.
Good experience if you have to deal with them…
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when they called and I was busy they were polite and apologised for the disturbance. When I got their letter I scanned the QR code and got onto the correct part of the website easily and made an agreement to pay which was done with out too much back and forth as I agreed to pay a sensible amount and the website agreed to it and went on to set up a direct debit mandate etc. easy and painless process. Highly recommend this stress free method.
2 juli 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Many thanks for the detailed feedback - we appreciate you taking the time to provide the review and are glad to know you had a good experience.
Very helpful and polite understanding of others helping to deal with things very constructive and so much more
Helpful polite caring understanding always look at both sides help me to sort out what I need to get it done and deal with it
To the guy who I spoken to thank you
For your help
26 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We greatly appreciate the feedback. So pleased to hear that your experience was helpful and caring.
They julie Listened and worked with you…
They julie Listened and worked with you emphatically and understandingly
25 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for taking the time to provide feedback. We are glad to hear you had an empathetic experience. We'll pass this on to Julie.
Antwoord van EP Financial Solutions
Thank you for your feedback, it is much appreciated.
Ten out of Ten
Very nice helpful and understanding really appreciated
16 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know you found our team member helpful and understanding.
Debt collection services
These days Debt collection services are polite, respectful, and ultimately much more usable. I’m very grateful for this.
16 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team polite and respectful.
Broken website and dishonest fees
Their payment system was a nightmare errors, glitches, and no confirmation that my payment went through. Suddenly, I received a random "payment identification number" with no explanation.
When I called customer service, the agent cut me off, put me on hold for 15 minutes, and then dropped the call. It took multiple attempts to finally settle this tiny amount, wasting my time and causing unnecessary stress.
13 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We are sorry to hear you had issues with our website. We will raise this issue and your concern about being cut off, as well as the hold time for a complaint investigation, as this does not meet the service standards we hold ourselves to. We apologise for any inconvenience this caused.
Regarding fees, please note that at EPFS, we do not add any fees or interest to the balances we receive. Should a late payment fee be applicable, this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
Once the complaint investigation is complete, we will issue a letter with full details to the address we have registered against the account.
If we can do anything further, our complaints team can be contacted directly at complaints@myepfs.com.
Kind Regards
Genuine help
Genuinely wanted to help and went through my finances before we started anything to find viable options.
10 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback - it is much appreciated.
Very good service that helps to support…
Very good service that helps to support me to make payments that I could afford and the advicer didn't make me feel bad for falling behind on my payments and told me all I need to know to keep up with them
10 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team offered good service and were able to help. The feedback is appreciated.
Very professional
Very professional, polite, caring and empathetic. They checked to make sure you had enough to live on and payment plans are available. I didn’t need this as I paid the bill in full. Only missed one payment with Plusnet due to poor health. All sorted now.
It was a pleasure talking to them.
9 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team to be professional, polite, caring and empathetic. The feedback is appreciated.
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