Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received a message from the company…
I received a message from the company about a financial situation I have. The call handler was very professional and helpful. I explained the situation and she took my details. She said she would raise this with the company I am in dispute with and get back to me. I am very happy with how the call handler dealt with my problem
9 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We are delighted to hear that you found our team to be professional and helpful.
Lovely understanding agent Julie was…
Lovely understanding agent Julie was wonderful help
6 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for providing the feedback for Julie. We will pass on this message, which is much appreciated.
If i miss payments.they make sure my…
If i miss payments.they make sure my bills are payed.and pay next month
4 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. Much appreciated.
Very patient and understanding .
3 juni 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. Much appreciated.
The gentleman put me at ease and we…
The gentleman put me at ease and we sorted settlement out with ease and very polite
28 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are very pleased to know you were put at ease and the situation was sorted. Many thanks for taking the time to provide this feedback.
Had a very good talk …
Had a very good talk with ‘Julie’ who helped me to set up a fortnightly plan, she very very patient and helpful..as have been other people in their team . 🤗
23 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback - we will pass this onto Julie. Great to hear you've had a good experience with the team.
Plusnet
Your advisor was very helpful and willing to help with my situation,
15 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We appreciate you taking the time to provide this feedback. We are glad to know our team were helpful.
Very keen to be help
Very keen to be help. But keep the communication going.
15 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time tp provide feedback. Much appreciated.
Nervous at first but talking to the guy…
Nervous at first but talking to the guy put me at ease thankyou all for understanding m.hawkins
13 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We appreciate the feedback and are glad to hear our team could help.
Advisor very polite.
The advisor who spoke to me was quite helpful gentle and extremely respectful.
Thanks.
5 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. It's good to hear you found our team helpful and respectful.
Excellent and professional services
1 mei 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for sharing your experience, it's good to know you had a positive experience.
Considerate and compassionate
Considerate and compassionate. Addressed the issues logically and with great care. And arrived at a careful decision.
30 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback; we very much appreciate you taking the time to share your experience.
Charged a £15 fee on a £10 payment I…
Charged a £15 fee on a £10 payment I hadn't realised I'd missed.
24 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
At EPFS we add no fees or interest to the balances passed to us. Should a late payment fee be applicable this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
We can help gain information on why a fee was added by raising a query on your behalf with our client if you would like to raise a complaint, this can be done via our Complaints team if you can send them further details to complaints@myepfs.com.
If you would like us to assist raising the query, please send the complaints team your EPFS reference, number, please note, with contact via email they will in the first instance reply with some identification verification questions. Once ID&V is completed, they will ensure any enquiry is fully investigated and responded to.
Kind Regards
Very important specially if you have problems organising and phoning it's something I'm not really good at
Well firstly very understanding specifically about other bills that I might have, the lovely lady was concerned about other bills I have bless, she was really down to earth she came over really caring and asked me if I could pay theamount, if im ok and it's not leaving me penniless, a very nice lady.
Thank you yours faithfully
Mr s. Meloy
24 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We are very pleased to hear you had a positive experience with our team member. Our priority is understanding every customers individual circumstances and establishing a solution that is affordable and sustainable.
Great friendly advice very helpful
Great friendly advice very helpful
24 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We appreciate the feedback. It's pleasing to know you found our team friendly and helpful, this is always our aim.
Antwoord van EP Financial Solutions
Thank you for providing your feedback, it's appreciated.
Really helpful and polite customer…
Really helpful and polite customer service.really weldone 🙏
23 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are glad to know you found our team helpful and polite. We appreciate the review. Thank you.
I have been getting calls from them…scammers
I have been getting calls from them just after renewing my mobile contract with EE. I ignored the calls and texts. The calls comes at awkward times hence why I ignored them. Just today I answered and so annoyed as I terminated the important call for them. I got their texts and decided to call them quoting the reference on the text. They wanted me to go through security checks which I did and before completing all I asked what is this all about. Was told I owe EE, am I ready to make the payment of whatever amount I couldn’t even hear it well. I was so annoyed as I know that I don’t owe EE a penny. She went on to say she will make EE a note to find out why they brought the case to them yet I am still with them as my network provider. I called EE afterwards and asked them about this EPfinancial. EE said my account is up to date and the next bill is on the date we agreed on. They warned me about this scams that apparently so many people are reporting the same incidents of being called claim they owe EE. I fear identity fraud more than anything, I refused to confirm my email but has given my DoB. I will report it to the police tomorrow with all their texts, calls and ref numbers.
22 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
We appreciate you bringing your concerns to our attention. Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority and members of the Credit Services Association.
We only contact customers who have been passed to us by our clients. I can see from your review that we have spoken with you, and having located your account, I can see we have logged a query with our client based on your feedback. Should the account have been passed to us in error, we apologise for any inconvenience.
Unfortunately, we are unsure who you have spoken with who has provided the incorrect information that has caused your concern. Should you wish to confirm our legitimacy please visit https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency. There EE advertise a number 0800 956 6000 you can call.
Alternatively, you can find us on the registers of the Financial Conduct Authority or the Credit Services Association.
If there is anything further we can help with, you can email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Beware Scammers
BEWARE! Received a demand out of the blue for money I do not owe to EE. They even got my address wrong which makes me think they’re scammers.
15 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority and members of the Credit Services Association.
While we would encourage you to contact us, if you do not wish to do this EE offer a transfer process if you wish to contact them, by calling 0800 956 6000. These details are listed on their website at https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency.
If there is anything further we can help with, you can email us at contactus@MyEPFS.com, or call 03445714030, we are open from 8 am to 8 pm Monday to Thursday and 8 am to 5 pm Friday.
Kind Regards
Very friendly helpfull staff
Very friendly helpfull staff
Understanding and listen to what you have to say
14 april 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback. We are always pleased to know when our colleagues have taken the time to understand a customers situation in a helpful and friendly way.
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