I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
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Lees wat reviewers zeggen
I would give this company zero stars if I could. This is a warning to all ladies wishing to purchase wigs PLEASE stay away from this company they are SCAMMERS. Save your hard earned cash which peopl... Toon meer
Bedrijf heeft geantwoord
I have tried many many wig Companies… Myfirstwig company is the only company I will order from now Never had a problem with any of their wigs very little shedding, which is natural. You get exact... Toon meer
Bedrijf heeft geantwoord
I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,2
Gemiddeld
863 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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SCAM SCAM SCAM SCAM
I WISH I COULD GIVE ZERO STARS. THIS WEBSITE IS A SCAM ! PLEASE PLEASE DO NOT GOVE YOUR MONEY TO THESE PEOPLE . I’VE BEEN TRYING TO GET IN CONTACT WITH SOMEONE FOR THE LONGEST NO ANSWER , I WAS GIVIEN A TICKET NUMBER AFTER I REQUESTED CANCELLATION AND THEY CLAIMED SOMEONE WOULD CONTACT ME WITHIN 24 HOURS . ITS PASSED THAT TIME AND NOTHING . THEY DONT EVEN GIVE YOU AN ESTIMATE OF WHEN YOU’LL GET YOUR PACKAGE OR GIVE AN OPTION TO EXPEDITE SHIPPING . THEY ONLY KNOW HOW TO RESPOND WHEN YOU WRITE BAD REVIEWS , WHICH I WILL DO EVERY CHANCE I GET ! AND ON EVERY SOCIAL MEDIA PLATFORM ! AS SOON AS MY PAYMENT POST ON MY STATEMENT I’M CALLING MY BANK AND DISPUTING THE CHARGES THIS IS FRAUD ! THE POSITIVE REVIEWS MUST BE GETTING PAID OR GIVEN FREE MERCH THATS THE ONLY THING I CAN THINK OF. SAVE YOURSELF THE HEADACHE IM DEALING WITH AND GO ELSEWHERE!
18 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Ya Ya,
We are deeply concerned to hear about your experience, and we sincerely apologize for any inconvenience you have encountered.
We have verified your order, which was placed on May 18th. And we also received your email today. We apologize for any inconvenience caused by our weekend break, which delayed the processing of your order and email.
Please rest assured that we have assigned a dedicated customer service to respond to you promptly and assist in resolving your issue. Once again, we apologize for any inconvenience and assure you that resolving this issue to your satisfaction is our top priority.
Please feel free to reach out to us at service@myfirstwig.com if you need any further assistance.
Thanks for your patience.
Warm regards,
Myfirstwig Customer Service Team
I left a review back in March as I had…
I left a review back in March as I had waited a considerable amount of time for my order. After posting the company was in touch and expedited the delivery. Within a week I received the wig. However, to my displeasure I have now been left with a customs bill???
Why is this? On top of that the wig I received is nothing like that of the image on their website. I went through a prolonged wait just to be disappointed.
Long story’s short I do not recommend this company at all. They are truly incompetent and have proven themselves a place to seriously avoid.
22 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Rebecca,
We sincerely apologize for the extended wait you experienced with your order. We are dedicated to providing a smooth and efficient service, and we regret that we did not meet your expectations in this regard. We appreciate your patience and understanding during this time.
Regarding the customs bill, customs duties and taxes are imposed by the customs authorities of the importing country and are beyond our control. However, we understand that this may have been an unexpected expense for you.
We are truly sorry to hear that the wig you received did not live up to the expectations set by the image on our website. We strive to ensure that the product images on our website accurately represent the items we deliver, and we are sorry that this was not the case in your experience.
We deeply regret that your experience with us has been less than satisfactory. Please be assured that we are committed to taking steps to rectify the issues you raised and to ensure that each customer is provided with a positive and seamless experience. We have already assigned a dedicated customer service representative to contact you via service@myfirstwig.co.uk to understand the specific details of your situation and to provide you with an appropriate resolution. We are grateful for your patience and kindness throughout the entire shopping process.
Warm regards,
MyFirstWig Customer Service Team
Satisfied customer
Overall very pleased with the units I purchased from My First Wig. I love the quality and density of the hair, just had a pre-cut wavy unit. Most people can’t tell it’s not my real hair. Everything is all prep for you especially if you’re not savvy with various techniques to install a wig. Easy installation for me. Delivery is fairly decent and customer service is very good when I contacted them. Highly recommend My First Wig!!
15 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Carly,
Thank you very much for sharing your positive experience with us! We are thrilled to hear that you are pleased with the units you purchased from My First Wig. It's fantastic to know that you appreciate the quality and density of the hair, and that the pre-cut wavy wig is working well for you. We're delighted that the installation process was easy, catering to wig aficionados and beginners alike. Additionally, we're glad to hear that the delivery met your expectations, and that you found our customer service to be accommodating. Your high recommendation means a lot to us, and we are committed to continuously providing top-notch products and service.
Thank you for your kind words, and we look forward to welcoming you back as a returning customer.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out at service@myfirstwig.com.
Warm regards,
MyFirstWig Customer Service Team
I loved my wig
I loved my wig. It looked so natural and was soft. Unlike many other wigs out there this is well made and does not shed. I have already washed it once and it still looks good.
1 februari 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Fiona,
Thank you for sharing your experience with us! We're thrilled to hear that you loved your wig and found it to be both natural-looking and soft. We're committed to providing exceptional products and service to our customers, and your feedback serves as a great encouragement to our team.
If there's anything else we can assist you with, please don't hesitate to reach out at service@myfirstwig.com. We value your support and look forward to serving you again in the future.
Best regards,
Myfirstwig Customer Service Team
Still Waiting
As I just read the previous comment that gave 1 star. I too was unaware of the super long time frame that it takes to receive your item!! Honestly its beyond ridiculous in this day and time. It's been so long I literally forgot I ordered the wig so I ordered another one and didn't receive a tracking number or anything which made me check my emails and that's when I saw I ordered one on the 17 of April and I have yet to receive ANY tracking info. Smh and the only way to contact them is on their site because the number that I googled goes straight to VM and it doesn't sound like a company vm.
7 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Alisha,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have faced with the delivery of your item. We understand the frustration caused by long shipping times, especially in today's fast-paced world.
To address your concerns, we are actively looking into improving our shipping and tracking processes to ensure that our customers receive timely updates on their orders. We apologize for any confusion regarding the tracking information and the difficulty in reaching us. Rest assured, we are working to rectify these issues promptly.
Please allow us the opportunity to make this right for you. We have assigned a dedicated customer service representative to address your order issue.
We value your feedback as it helps us enhance our services for all our customers. Once again, we apologize for the inconvenience, and we appreciate your understanding and patience.
Warm regards!
Myfirstwig Customer Service Team
Good experience with the client…
Good experience with the client service. They help me because I didn’t received the first wig that they send me to France. Thank you for your professionalim and your good services and product. I recommend them
3 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Wendy,
Thank you for sharing your positive experience with our customer service. We are delighted to hear that we were able to assist you when you didn't receive the first wig sent to France. Delivering excellent customer service is our top priority, and we are glad we could resolve the issue promptly for you.
Your kind words about our professionalism, services, and product are truly appreciated. Thank you for recommending us.
If you have any further inquiries or feedback, please don't hesitate to contact us at service@myfirstwig.com. We are here to assist you.
Best regards,
Myfirstwig Customer Service Team
When I received the two units
When I received the two units. They came from rancho Cucamonga, CA. The wigs were terrible, cheap and doll baby hair. Nothing I paid for on Face Book. Cheap closer base. The worst hair I have ever paid for. 2 for 40. The hair is some synthetic mess. How do you stay in business with this type of service.
22 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Deborah,
We appreciate your feedback and apologize for any inconvenience you've experienced. We strive to provide high-quality products and excellent service to all our customers. However, based on the information provided, we were unable to locate your order using your name alone.
We kindly ask you to contact our customer service at service@myfirstwig.com with your order number and screenshots of your purchase. Once we verify that the purchase was made from Myfirstwig, we will do everything we can to assist you and resolve the issue to your satisfaction.
We value your business and are committed to ensuring that every customer has a positive experience with our products and services. Please don't hesitate to reach out to our customer service team, and we'll work diligently to make things right for you.
We look forward to the opportunity to rectify this situation and regain your trust in our brand.
Warm regards,
Myfirstwig Customer Service Team
I really love my wig!
I really love my wig!! The service has been so amazing and will definitely recommend to my friends to buy a wig. Easy to wear aswell.
5 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Doreen,
We are thrilled to hear that you love your wig from Myfirstwig and that you had an amazing experience with our service! Your satisfaction is our top priority, and we are delighted that the wig is easy to wear and that you are considering recommending us to your friends.
Thank you for choosing us, and we truly appreciate your kind words. If you ever need any assistance in the future or have friends looking for wigs, please don't hesitate to reach out at service@myfirstwig.com. We'll be more than happy to help.
Once again, thank you for your positive feedback and for being a valued customer. We look forward to serving you again in the future.
Best regards,
Myfirstwig Customer Service Team
Lack of communication
Tried calling….no answer
Tried emailing….no answer
But I bet when you have to type a bad review due to lack of communication then you’ll get an answer. SMH!
3 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Renee,
We sincerely apologize for the delay in our response during the holiday period, which may have caused you inconvenience.
Upon checking your order, we are pleased to inform you that the package was dispatched on April 30th, and you can expect to receive it in the next few days.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team service@myfirstwig.com. We are committed to resolving any issues you may have promptly.
Thank you for your understanding and patience.
Warm regards,
Myfirstwig Customer Service Team
Item# SPE028 16” 13x6 lace front wig with bomb color. Pre-plucked and pre-cut lace.
Shipping was fast and they always have good sales. What I love most about MyFirstWig is the quality of the hair is excellent and on this one, it’s the color for me. Excellent!
26 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for sharing your experience with MyFirstWig.
It's great to hear that you found the shipping to be fast and that they offer good sales. The quality of the hair being excellent is indeed a crucial factor, and it's wonderful that you found the color particularly appealing. Your positive feedback about both the quality and the color highlights the attention to detail and the commitment to excellence that MyFirstWig aims to provide. We appreciate you taking the time to share your satisfaction with us. Enjoy your fabulous new look!
Thank you once again for choosing MyFirstWig . We look forward to serving you again in the future.
Best regards,
Myfirstwig Customer Service Team
Was good for two weeks but shedding first week
Was good for two weeks. My Amazon hair lasted longer than this. I have literal bald spots within the hair.
Shedding was terrible. The reviews online seems like a lie. I don’t even know how to put a review underneath where I purchased.
23 februari 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Grace,
We're sorry to hear about your experience with our product. We understand how frustrating it must be to encounter issues with the quality of the wig, especially after such a short period of use.
Coulde you please contact us via email service@myfirstwig.com with the order number? We would appreciate the opportunity to discuss your experience further and explore potential solutions or compensation to address your concerns.
We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to the possibility of regaining your trust in our brand.
Thank you for your patience. Looking forward to hearing from you.
Sincerely,
Myfirstwig Customer Service Team
Love the color, great quality
Absolutely love this warm golden brown hair. It's great on my skin tone. It's different yet subtle. One of my favorite purchases from this site. Quality of the hair and lace are excellent too.
24 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jessica,
Thank you for sharing your positive experience with our warm golden brown wig. We are thrilled to hear that it complements your skin tone beautifully and adds a subtle yet distinct touch to your look. Providing products that meet and surpass our customers' satisfaction is our top priority, and we are pleased to hear that you are enjoying the results.
Your support and feedback are highly appreciated, and we look forward to continuing to offer you exceptional products and service in the future. If you have any further comments or questions, please feel free to reach out to us at service@myfirstwig.com.
Thank you once again for choosing MYFIRSTWIG and for taking the time to share your positive experience. Your satisfaction is our ultimate reward.
Warm regards,
Myfirstwig Customer Service Team
Customer services quite good
Customer services quite good. Quick and polite response. Lovely compliments and the quality is very good too
20 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Gracie,
Thank you for your delightful feedback regarding our customer service and product quality. Customer satisfaction is at the heart of everything we do at Myfirstwig. We are committed to maintaining the high standards that have impressed you and will continue to refine our services to ensure a seamless and enjoyable experience for you and all our valued customers.
Thank you once again for taking the time to share your positive experience with us. We look forward to the opportunity to address any further needs you may have and to continuing to serve you in the future.
Warm regards,
Myfirstwig Customer Service Team
Hello
Hello, wigs were purchased for my wife, she was very pleased with the product. It was of good quality. When we had any concerns they were promptly addressed and My First Wig service representative ensured customer satisfaction
23 juni 2023
Review zonder uitnodiging
Antwoord van My First Wig
Dear Frederick,
Thank you for reaching out and sharing your experience with us regarding the recent purchase of wigs for your wife. We are delighted to hear that she was very pleased with the product and that it met your expectations in terms of quality.
Ensuring customer satisfaction is paramount to us at MyFirstWig, and we are thrilled to learn that any concerns you had were promptly addressed by our service representative. Your feedback highlights our commitment to providing exceptional service and support to our valued customers.
We are truly grateful for your support and for choosing MyFirstWig for your wife's wig needs. Should you ever have any further inquiries, require assistance, or wish to share additional feedback, please do not hesitate to contact us. Your satisfaction is our top priority, and we are here to ensure that your experience with us remains positive and enjoyable.
Thank you once again for your kind words. We look forward to continuing to serve you and your wife in the future.
Warm regards,
Myfirstwig Customer Service Team
MFW representative!
MFW sent me an email questioning the size cap of the second wig I ordered from them because instead of Med. I ordered a Sm. This tells me that I'm dealing with a live person representing MFW and not a Bot.
I went old school and lightened the wig color by mixing peroxide and a large glob of creamed conditioner...mixed both together, combed it thru the hair then placed it in a plastic bag for 6-8 hr. Then I trimmed the hair. The hair itself is soft and does not TANGLE!
15 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sarah,
Thank you for your recent correspondence regarding the size cap of the wig you ordered, as well as the ingenious technique you used to lighten the wig color. We appreciate the opportunity to address your concerns and provide further assistance.
We greatly value your support and are dedicated to ensuring that your experience with MyFirstWig remains exceptional.
We look forward to the opportunity to address any further needs you may have and to continuing to serve you in the future.
Warm regards,
Myfirstwig Customer Service Team
OVER CHARGED
I ordered ONE wig that came out to $169 after the discounts were added. Then I get a notification from my bank that I was charged $169 four times. Plus, I also selected the option to use my debit card however it said that I used PAYPAL when I never selected that option because I dnt have a PAYPAL account. So basically my bank asked if I wanted to BLOCK this purchase I told them YES. BUT now I have to get another debit card. This really sucks and this is such an inconvenience for me to have to change my debit card because this company seems like it may be scam.
15 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Chiqutia,
We understand your frustration and inconvenience caused by the unexpected multiple charges and the unauthorized use of a payment method you did not select.
Upon verification, we noticed an email in our inbox regarding the failed payment of $169. It appears that you used the PayPal Express Checkout Payment Method, and the reason for the failure was "PayPal gateway has rejected request. This transaction couldn't be completed. Please redirect your customer to PayPal (#10486: This transaction couldn't be completed)."
As of now, we have not received any notification of a successful payment or an order from you. We sincerely apologize for any inconvenience this may have caused you. We recommend reaching out to PayPal to help resolve this issue. Please rest assured that if you require our assistance in providing information to help solve this problem, feel free to contact our customer service at service@myfirstwig.com at any time.
Thank you for your patience.
Warm regards,
Myfirstwig Customer Service Team
I wonder if am being scam
I wonder if am being scam. Order my wig since the 28th of march 2024 and it’s now April 17th no update nothing. Send multiple message to customer service and no reply. Thinking reporting this to my bank and see if I can get my money back. At this point I think am really being scam out of my hardworking money
28 maart 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sanaine,
Please don't worry we are not scammers. We're sorry due to a few days of holiday in early April, there was a delay in the production of your order. Regrettably, our customer service did not inform you promptly about the delay, resulting in an extended period of waiting without any updates on the progress of your order. We sincerely apologize for the inconvenience caused by this experience.
Our customer service has already addressed your order issue via email, and I hope that you are satisfied with the resolution. Once again, we apologize for any inconvenience and assure you that resolving this issue to your satisfaction is our top priority.
Please feel free to reach out to us at service@myfirstwig.com if you need any further assistance.
Warm regards,
Myfirstwig Customer Service Team
This is a review on my recent purchase…beautiful lacefront red wig
This is a review on my recent purchase of a lacefront wig from this company. Ombre Brown Bob Glueless Invisible Lace Wig - OPH013.
Beautiful , I wear it on with a part in the middle instead of the side. Love it!
16 april 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jaye,
We are absolutely thrilled to receive your glowing review of the Ombre Brown Bob Glueless Invisible Lace Wig - OPH013! Your satisfaction is of utmost importance to us, and we are thrilled to hear that you are enjoying your new wig to the fullest.
It's wonderful to learn that you have found a styling that perfectly suits you by wearing the wig with a part in the middle. The versatility of our wigs allows customers to express themselves in various ways, and we are glad to know that you have found a style that you love.
We genuinely appreciate your decision to choose our company and product. Your satisfaction is our top priority, and we are thrilled that we have met your expectations. Should you ever need any further assistance or have any questions, please feel free to reach out. We are here to ensure that your experience with us continues to be exceptional.
Thank you once again for your kind words. We look forward to serving you again in the future!
Warm regards,
Myfirstwig Customer Service Team
Always Great Quality
They kept me up to date from processing to shipping. The shipping was fast and the hair came just as advertised. I’ve been ordering through them for years and never had a problem. I’ve ordered through Amazon and Ali Express but I could never get the great quality wigs that MyFirstWig has provided.
22 maart 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lana,
Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you are pleased with your recent purchase and that our service met your expectations. At MyFirstWig, we strive to provide our valued customers with top-notch products and exceptional service, and it's fantastic to know that we have consistently delivered on this promise for you over the years.
Your loyalty and continued support mean the world to us. Building lasting relationships with customers like you is at the heart of what we do, and we are genuinely grateful for your trust in MyFirstWig.
Once again, thank you for choosing MyFirstWig. We are honored to have you as a valued customer, and we look forward to serving you for many more years to come. If there is anything more we can do to enhance your experience with us, please do not hesitate to reach out at service@myfirstwig.com .
Warm regards,
Myfirstwig Customer Service Team
You will never get your wig
I am a Diamond VIP customer, so I've spent over $4000 with MyFirstWig. Recently, their shipping processes have been horrible. I placed an order on March 31, requesting the wig be delivered by April 12 because I will be leaving the country for a significant life event. I even sent them a separate email stating this(including my order number & pictures for reference). Since then, I've been going back and forth via email about things repeatedly and again, repeating myself. Each time, I include my order number. It is now April 9, and Naomi says that she cannot find my order and I should send her a screenshot of my order or order number & pictures for reference. This is ridiculous! So, what was My First Wig reviewing when we went back and forth with emails since March 31? My order number & reference pictures were also included in the emails. My last few orders have been like this, but now I'm in a bind because I cannot choose an alternative company because they will need more time to make and deliver the wig. MyFirstWig DO BETTER.
31 maart 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Pinky,
We sincerely apologize for the inconvenience and frustration you have experienced with our shipping processes. As a Diamond VIP customer, your satisfaction is of paramount importance to us, and we deeply regret that we have not met your expectations in this instance.
We fully understand your frustration with Naomi's inability to locate your order and her request for additional information. This is not in line with our service standards, and we appreciate your patience and understanding as we resolve this matter.
Considering the urgency of your situation, we are expediting the review and processing of your order to ensure that the wig is delivered in accordance with your original request. Additionally, our VIP customer service manager will be reaching out to you directly to provide a comprehensive update on the status of your order and to discuss any other necessary steps to ensure your complete satisfaction.
We value your loyalty and trust as a Diamond VIP customer, and we are dedicated to restoring your confidence in our brand. Your feedback is crucial to our continuous improvement, and we appreciate the opportunity to address and resolve the issues you have encountered.
Once again, please accept our sincere apologies for the inconvenience, and thank you for your understanding and patience.
Warm regards,
Myfirstwig Customer Service Team
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